Audience

For companies needing a help desk software for customer support

About Adereso Helpdesk

Centralize your Sales, Service or Support channels on a single screen Adereso Help Desk is the omnichannel platform that optimazes all your Customer Experience processes by reducing costs, automating operations, and controlling your team's performance. Connect the most popular channels to our App With our ticket system, no message is left unanswered. Offer personalized attention for each case. You'll be able to connect Facebook, Messenger, Chat en Vivo, E-mail, Twitter, WhatsApp and more altogether. With our helpdesk you will never lose the thread of the conversation. Each ticket has a record of conversations, so you won't have to ask the same question twice. Unifying tickets from different channels is easy with Adereso Helpdesk, take the conversation from one channel to another with our omnichannel function without any trouble. Send and receive images or files, such as a screenshot or a Facebook sticker. Adereso Helpdesk makes your conversations more dynamic.

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Integrations

API:
Yes, Adereso Helpdesk offers API access
See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Adereso
Founded: 2014
Chile
www.adere.so

Videos and Screen Captures

Adereso Helpdesk Screenshot 1
Adereso Helpdesk Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

Adereso Helpdesk Frequently Asked Questions

Q: What kinds of users and organization types does Adereso Helpdesk work with?
Q: What languages does Adereso Helpdesk support in their product?
Q: What kind of support options does Adereso Helpdesk offer?
Q: What other applications or services does Adereso Helpdesk integrate with?
Q: Does Adereso Helpdesk have an API?
Q: What type of training does Adereso Helpdesk provide?

Adereso Helpdesk Product Features

Customer Communications Management

Batch Communications
Chat / Messaging
Email Distribution
Multi-Channel Communications
On-Demand Communications
Template Management
Content Management
Interactive Content
Personalization
Print Management
Video Content

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration