Audience

Organizations interested in a powerful customer service solution

About Kayako

Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter. For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers. Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow. Kayako’s award-winning helpdesk solution includes our live chat software as one of the many tools to help you with your customer support success. Kayako’s live chat tool enables you to provide a tailored, engaging live chat experience 24/7. You can help customers in real time across every channel—all from within Kayako’s dashboard. It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.

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Pricing

Starting Price:
$9.00/month/user
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Kayako
Founded: 2001
United Kingdom
www.kayako.com

Videos and Screen Captures

Kayako Screenshot 1
Kayako Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

Kayako Frequently Asked Questions

Q: What kinds of users and organization types does Kayako work with?
Q: What languages does Kayako support in their product?
Q: What kind of support options does Kayako offer?
Q: What other applications or services does Kayako integrate with?
Q: What type of training does Kayako provide?
Q: Does Kayako offer a free trial?
Q: How much does Kayako cost?

Kayako Product Features

Customer Service

Alerts / Escalation Supported
Knowledge Base Supported
Live Chat Supported
Self Service Portal Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Community Forums Not Supported
Incident Management Not Supported

ITSM

Asset Tracking Supported
Contract/License Management Supported
Dashboard Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported
Availability Management Not Supported
Change Management Not Supported
Configuration Management Not Supported
Incident Management Not Supported
Problem Management Not Supported

Issue Tracking

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Task Management Supported
Recurring Issues Not Supported
Scheduling Not Supported

Live Chat

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Kayako Additional Categories

Kayako Verified User Reviews

Write a Review
  • Shruti K.
    SMM Manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "'Powerful platform' with 'Professional services'"

    Posted 2020-07-15

    Pros: Kayako helps in building personal relationship with our customers that initially increases productivity. It's a customer service software. Helps team to achieve targets by getting more customers. Live chat support. Suggests helpful searches. Easy to use and implement.

    Cons: Highly recommended software. Easy to use. No training required.

    Overall: Powerful service build customer loyalty. Free trial package is available. Secure and reliable software. Wonderful dashboard. The best part is it can be structured as per customer. Proactive messages helps to convert visitors into customers.

    Read More...
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