Audience

Userlike caters to small, medium-sized and large businesses of every industry. The live chat application works best for online businesses selling complex products and/or services on their website.

About Userlike

Turn instant chats into long-term customers. The first and only live chat software to help your business win and nurture customers across messaging channels.

Userlike is a cloud-based live chat software that allows you to chat with your customers via your website, Facebook Messenger, SMS, and other messaging channels. Userlike provides unique data privacy options that customers can take advantage of in order to ensure their information remains safe and secure. Features include custom design, a built-in chat panel, custom chat behavior, smart routing modes, chatbot integrations, and more.

Companies like BMW, Nivea and Lufthansa are already using Userlike to build customer relationships. Userlike looks good, works great, offers lots of features, and is either free or highly affordable. A better way of customer communication. For customers, support staff, sales agents, and managers.

Pricing

Starting Price:
$90.00 per month
Pricing Details:
Team: $90.00 per month
Corporate: $290.00 per month
Business: $720.00 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 3 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5

Company Information

Userlike
Founded: 2011
Germany
www.userlike.com

Videos and Screen Captures

Product Details

System Requirements

SaaS

Training

Documentation
Live Online
Webinars
In Person

Support

Business Hours
24/7 Live Support
Online

Userlike Frequently Asked Questions

Q: What kinds of users and organization types does Userlike work with?
Q: What languages does Userlike support in their product?
Q: What kind of support options does Userlike offer?
Q: What other applications or services does Userlike integrate with?
Q: What type of training does Userlike provide?
Q: Does Userlike offer a free trial?
Q: How much does Userlike cost?

Userlike Product Features

Chatbot

Human Takeover
Reporting / Analytics
Call to Action
Context and Coherence
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Sentiment Analysis
Social Media Integration

Conversational Marketing

Chatbot
Human Handover
Mobile Messaging
Multi-Channel Communication
Video Chat
Appointment Scheduling
Audience Segmentation
Email Automation
Group Messaging
Lead Distribution
Lead Qualification
Product Recommendations

Customer Communications Management

Chat / Messaging
Email Distribution
Multi-Channel Communications
Personalization
Template Management
Video Content
Batch Communications
Content Management
Interactive Content
On-Demand Communications
Print Management

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat
Video Content
Churn Management
Community Management
Content Syndication
Gamification

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Trend Analysis
Customer Segmentation
Sentiment Analysis
Text Analysis

Customer Satisfaction

Analytics
Feedback Collection
Survey Management
360 Degree Feedback
Call Reporting
Complaint Monitoring

Customer Service

Live Chat
Social Media Integration
Surveys & Feedback
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Email Integration
Knowledge Base
Live Chat
Multi-Channel Communication
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Community Forums
Customizable Branding
Document Storage
IT Asset Management
Incident Management
Interaction Tracking
Known Issue Management
Multiple Brands / Products
Network Monitoring
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
  • Anonymous (Verified)
    Technical architect
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Nice live chat to interact with visitors"

    Posted 2020-10-24

    Pros: Userlike helps convert most of our lead into customers. The live chat option helps to communicate with users. It's very easy to integrate and customer support is fantastic. The chatbot smartly deals with customer messages.

    Cons: No cons. It does every of its work well and enough.

    Overall: I like the ability to customize the bot commands to integrate into live chat. Userlike is a cost effective platform. Overall, Userlike is an intuitive platform, that helps to drive customer interaction.

    Read More...
    Review Source: SourceForge
  • Ramesh S.
    Senior Technical Support
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "First Customer Interaction"

    Posted 2020-07-21

    Pros: #1- Auto responder chat-bot gives us easy to handle multiple customers.
    #2- Helps business to give a great impression of first in traction.
    #3- SMS and website integration is also possible.

    Cons: #1- We had an overall positive experience with it.

    Overall: It allows us to create great customer relationships. It enables a live interaction platform to contact the customer using SMS, Webchat and Userlike messages. We have been very impressed with its effectiveness.

    Read More...
    Review Source: SourceForge
  • Shruti K.
    SMM Manager
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    ""Easy yet Powerful" live chat software"

    Posted 2020-07-17

    Pros: Userlike is a live chat software. It works through messaging channels like website chat, customer messaging, chatbots, WhatsApp and many more. It provides benefit in generating leads naturally. The installation is very easy. Excellent dashboard. User friendly interface. Customisable design.

    Cons: Awesome software. Very easy to use. Little bit can be improved UI. Otherwise all good.

    Overall: Initiative chat services. Clear recommendation. Easily integrates with Slack, Pipedrive Hubspot, Zendesk, Help Scout, Salesforce and many more. The best part is this software is free to use no charges at all. Through live chats we can create loyal customers along with the customers satisfaction. Reliable and trustworthy.

    Read More...
    Review Source: SourceForge