Alternatives to ObserveCTI
Compare ObserveCTI alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to ObserveCTI in 2024. Compare features, ratings, user reviews, pricing, and more from ObserveCTI competitors and alternatives in order to make an informed decision for your business.
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CallShaper
CallShaper
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions. -
2
MightyCall
MightyCall
MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and outbound calls and increase your team’s productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.Starting Price: $15 per month per user -
3
Talkroute
Talkroute
What is Talkroute? Talkroute is a UCaaS provider that gives you the ability to utilize your existing phones, web browser, and PCs with our cloud-based virtual phone system. Now you can have the power of an enterprise-level phone system without the upfront cost and maintenance of an expensive on-site system. Making and receiving business calls Our virtual phone system gives you the ability to make & receive calls from any desktop, browser, and smartphone. Texting with your customers Send and receive business SMS and MMS text messages. Our apps make it quick and easy to compose and reply to your customers. Video meetings with your team Video conferencing with up to 100 team & guest participants. Talkroute Meetings gives you the power to record meeting sessions, share your screen, chat via team messenger, collaborate using our whiteboard, & share files.Starting Price: $19 per month -
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XCastLabs
XCastLabs
The First and Still the Best in VoIP Communication! Our proprietary technology has been providing telecom services for over 20 years. XCast’s broad suite of products—Hosted IP-PBX, SIP Trunking, Carrier Services and Call Center Solutions—are available directly from XCastLabs or through our white label Resellers, our agent partners, carriers or call centers. XCast exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance. XCast’s Hosted PBX solution is delivered over the Internet to any of your connected devices. Promotional plans start as low as $9.95 per month and include FREE Outbound minutes and a FREE Yealink Business Phone per extension. Sip Trunk Plans begin at $4.95 w/unlimited inbound minutes and free installation. Our Automatic Call Distribution (ACD) system has full reporting, automated customer callback, custom prompts, music on-hold, call recording, call monitoring (with whisper and barge-in), call transfer and more!Starting Price: $4.95/month -
5
Call Center Studio
Call Center Studio
Elevate your customer service with AI powered contact center software. Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers. Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen. If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you! Meet our user-friendly product! 💰 Pay-as-you-go ✔️ No hardware. No software. No maintenance 👨💻 Easy to use 🔗Smooth integration -
6
SmartSIP
IntraNext Systems
SmartSIP® is a premise-based software application that provides a DTMF suppression and masking solution for contact centers to securely capture sensitive cardholder data in live-operator calls. Customers use their touch-tone telephone to enter sensitive information while staying in contact with the contact center agent. With DTMF suppression and masking, tones entered by the customer are replaced with flat tones that cannot be converted back to the original data. Agent screens are populated with a masked representation of the customer's entry. SmartSIP effectively eliminates the verbal exchange of sensitive data between customers and agents allowing for full call recordings and full-screen capture. SmartSIP acts as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform and interacts with the DTMF data while never affecting the voice path. Developed specifically for VoIP telephony contact centers. -
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SnapCall
seampl
Use video chat to connect with online leads and increase sales performance — whether it’s Online Shopping, B2B Sales, or Consulting Business. Reproduce the world-famous Live Video Shopping experience, and provide immersive Product Demo. Initiate Online Consultations without leaving the chat conversation. You no longer need to use a third-party video service provider, the video communication takes place directly without leaving the chat. Regardless of your screen sharing needs (presentation display, technical support), the entire experience happens in a single click and inside chat with the client. All agents can instantly playback their call records immediately after the call is ended. Find all your recordings in our embedded dashboard, even weeks after the call ends. Initiate a live video call within the chat with your client. Enhance collaboration by enabling screen sharing.Starting Price: $29 per month -
8
AbacusCloud
AbacusGroup
AbacusCloud is a carrier-class platform for VoIP, UC, call centers, voice recording, and SIP trunking for medium to large enterprises. AbacusCloud enables scalability, reliability, and geographic redundancy that grows with your business to the most demanding requirements. AbacusCloud partners with best-of-class service providers, data centers, Tier 1 carriers, session border controllers, and the highest-quality SIP endpoints. AbacusCloud supports a wide portfolio of desk phones, softphones, and mobile devices that deliver advanced voice, video, and wireless features anytime, anywhere, on any device. AbacusCloud makes VoIP migrations ultra simple while connecting multiple offices and mobile workers, seamlessly, globally, cost-effectively, and incrementally. AbacusGroup provides a rich set of omnichannel services and a common user experience across devices making it ideal for today’s cloud-first, mobile-first employees, wherever they work. -
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Vonage Contact Center
Vonage
Cloud contact center software designed for your business. Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need. Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform. Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce. Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Provide your agents with everything they need to have great conversations. -
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Telappliant
Telappliant
Since 2003, we’ve been helping small and medium-sized businesses to grow. We offer a range of feature-rich cost effective phone systems, high-speed Internet connections, and a range of IT and cybersecurity solutions. Over the last few years, VoIP (Voice over Internet Protocol) has evolved and voice has made the gradual transition to the ‘cloud’. Cloud is a broad term typically referring to data-centre-hosted services that are run and accessed over the internet. Cloud telephony refers to voice services and, specifically, the replacement of traditional telephone equipment (PBXs, for instance) with third party services. Increase Customer Satisfaction Increase satisfaction by managing calls intelligently, whilst tracking behavioural patterns for clever decision-making. Compete with bigger companies by increasing geographic presence and creating a better first impression. Access your system remotely regardless of the location, whilst retaining your office phone functionality.Starting Price: $30 per month -
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Cloud Dial
Cloud Dial
In a world, wherein you usually want to be available, an old phone machine now not cut it. Flow to a cloud-based totally telephony gadget with Cloud Dial to assist your corporation and clients stay linked within the workplace or on the circulate. Cloud telephony provides high-quality business-grade voice and advanced call features available on a desk phone, PC softphone or your mobile device, making sure that you never miss that all-important call. A virtual private number is a telephone number that forwards incoming calls to any of a number of pre-set telephone numbers. These are also called a follow-me number, a virtual telephone number or (in the UK) Personal Number. Usually, a virtual telephone number can be set to forward calls to different telephone numbers depending on the time of day and the day of the week using time of day routing. For example, between 9 and 5 on working days incoming calls will be forwarded to one's workplace, but in the weekends to one's cellphone. -
12
Call From Web
Call From Web
Click-to-Call button for your website. Get calls directly from your website visitors. Call From Web enables your visitors to make voice calls from your website directly through their browser, to any number you want. Call From Web allows you to interact with your web visitors directly over the phone. You can provide a live support environment for your customers. WHY CALL FROM WEB ? * Reach your customers directly * Reduce shopping cart abandonment * Increase conversion * Provide Live support for your visitors * Track customer conversion FEATURES *Call History * Record Audio * Customize Outgoing Number (DID) * Working Hours * Multiple Agents * Call Forwarding * CRM Integration * Webhooks * Call from Browser * Email & SMS NotificationsStarting Price: $19.99 per month -
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Fonoster
Fonoster
Create smart voice applications that meet your business needs without the clutter of unneeded features or historically burdensome customizations. Find the integrations and VoIP providers that suit you, then use them in your Voice Applications with a single easy-to-use API. Lifelike conversational AI with a state-of-the-art virtual agent, CX edition (advance) Fonoster comes with support to deploy VoIP networks with ease. For example, with Fonoster you can create a SIP trunk to connect to the PSTN and assign Numbers for inbound or outbound calling. You can also create your Office/Home network by combining Domains and Agents. Thanks to SIP, you can connect to your VoIP Net using a Softphone or IP Phone. Keep your business safe with project-level authentication based in OAuth2 and JWT tokens. Deploy existing microservices using Express.js, Sinatra, ASP.NET Core or simplify with functions. -
14
astTECS
*astTECS
*astTECS provides complete enterprise telecom products based on Open Source Technology- such as IP PBX and Contact Center Solution. *astTECS IP PBX offers all the high-end features at an affordable price enabling your business to be future-ready, flexible, innovative and competitive while reducing your telecom expenses. *astTECS IP PBX can seamlessly integrate with any applications - CRM, ERP, PMS and even with your existing telecom infrastructure. *astTECS call center solution has advanced features with a real-time agent monitoring dashboard helps to improve your agent productivity and customer engagement with advanced analytics. *astTECS also offers a complete call recording solution for your business with real time dashboards. -
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BDM Voice
BDM Voice
With so many options to choose from, finding the right telephone system for your business can be overwhelming. If you have time, read on to learn about different options. If not, get in touch and our specialists will work with you to find a suitable solution that meets your needs. BDM offers a different approach to telephony. Dependent on your specific business needs, including company size, location, remote working practices, number of sites and available network connections, we will advise of the most suitable solution that meets these needs. Sometimes called Cloud Telephony, IP Telephony or VoIP (Voice over Internet Protocol). Hosted Telephony simply connects to a data network so requires less hardware. You can still have a familiar desktop handset, or you may prefer to use a desktop PC with a headset, or just a smartphone device – or sometimes a combination of all three! -
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Zero
Zero
Zero unites all your enterprise voice, video and messaging into a single, mobile ready, cloud platform designed for the modern workforce. Integrate all your business communications with Zero’s all-inclusive platform. Multi-level auto attendant, ring groups, business hours, voicemail and much more. Instant provisioning and activation of phone numbers in over 50 countries. Eliminate the cost of mobile and internal calls inside your company with our free VoIP apps. Host conference calls with up-to 40 participants and video meetings with up-to 6 participants. Accelerate team communications with secure one on one and group messaging. Simultaneous ringing, call transfer, three way call, hold, call recording and more. Make and take calls from your PC, mobile or desk phone using your business phone number. Access your voicemail, enterprise messaging system and conferencing service anywhere.Starting Price: $8 per user per month -
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Insider Telecom
Insider Telecom
Get a business phone system without breaking the bank! We help small businesses in the United States get access to big business tools, while keeping prices within reach. In fact, with Insider Telecom, we provide the equipment as long as you need it. Enjoy features like caller ID, call forwarding, conference calling, intercom, auto attendant, and many more! No big upfront purchase for a complete business phone service. That's the Insider Telecom difference. Our support team knows that you probably don't speak "telephone." So they're trained to listen for and understand the root of your specific need - from training and configuration, all the way to fitting you with a different phone system. We want to be sure you're working with the right platform.Starting Price: $17.95 per user per month -
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My Call Cloud
My Call Cloud
My Call Cloud provides robust, stable, and user-friendly hosted cloud Contact Center Solutions. My Call Cloud assists clients to effectively manage Inbound, Outbound and Blended calling with agents in-house or, remote. Cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without ringing) are just a few of the full-service suite options available to our Call Center Software Business Partners. Upgrade your contact center software expectations with My Call Cloud automated dialer technologies. With full campaign and list management, leads can be optimized to reduce call ratios, achieve sales and marketing goals and connect with customers real-time without delays. Built-in safeguards ensure compliancy with the Telephone Consumer Protection Act with multiple internal do-not-call lists supported. Best in class cloud call center software!Starting Price: $65.00/month/user -
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Global Call Forwarding
Global Call Forwarding
Buy toll-free numbers and local phone numbers from more than 160 countries without commitment. You can route incoming calls to any phone, PBX, or SIP worldwide. Our global network has multiple layers of redundancy. Make international outbound calls and show any of your business phone numbers as Caller ID. Connect our SIP trunks to your phone system or use the GCF softphone to make outbound calls. Easily set up and modify smart call routing features like auto-attendant / IVR, location & time-based routing, local ringback tones, simultaneous ring, customized greetings, call recording, voicemail, and more. Easily add or remove virtual numbers, change calling plans, download your invoices and call detail records, modify advanced features, reach live technical support 24/7, and contact your account manager.Starting Price: $7.95 per month -
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VirtualGlobalPhone
VIGIL
Be it Start up, Entrepreneur, Traveler, or work-from-home consultant VirtualGlobalPhone have you covered with more ways to stay in touch than ever before. A DID, also known as Virtual Number, is a telephone number without a directly associated telephone line. Numbers are programmed to forward incoming calls to VoIP. Integrate with your Unified Communication System and contact center platforms around the globe - from Zoho CRM to the sales force, to 3CX iPhone. Create an instant local presence in the exact locations you need it, straight from the cloud. Engage your audience on their terms in 7,500+ locations, from South Africa to Singapore and everywhere in between. Make yourself heard loud and clear with a presence in 60+ high-value markets. That's 93% of the global economy just a phone call away. With our affordable Toll-Free Phone Numbers you can provide customers and colleagues with free calling routes to your business from all of the world's most economically active markets.Starting Price: $3.95 per month -
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Dialpad Ai Voice
Dialpad
A business phone system that works the way it should. Work doesn’t stop outside the office, so why should your business phone system? Reign in your remote workforce with a single place for business conversations, no matter the device or location. With mobile apps that make you feel like you’re working out of HQ, your business phone system now goes where you go. Understand why callers are reaching your business (plus what was said) with native Ai insights. Add users, swap numbers, and create ring groups from a web portal that reflects changes in real-time. Keep the numbers tied to your business even when switching voice providers, whether local, toll-free, or international. Bring context to your conversations with native integrations for G Suite, Salesforce, Zendesk, and more. Need to send a quick note to a prospect or colleague? Take your pick between SMS, MMS, or group chat. Focus on your conversation, not note-taking, with Voice Intelligence.Starting Price: $15.00 per user per month -
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Enterprise unified communications and collaboration. Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management. Consolidate your communications infrastructure and enable your people and teams to communicate simply with the Cisco Unified Communications Manager. The solution features IP telephony, high-definition video, unified messaging, Instant Message and Presence. Transform your workspaces. Attract and retain the best talent wherever they are and enable them to be productive by giving them Cisco Unified Communications Manager, the tools to succeed. The solution has extensive features to support mobile and remote workers. Regional, family run business or global mega-brand? Choose a solution that scales as your needs change.
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23
Monster VoIP
Monster VoIP
Monster VoIP was established to distribute superior voice quality and maximized uptime to customers from here in L.A. to New York to Washington, D.C. to Houston to Dallas to Chicago and beyond, while delivering unparalleled service and customer satisfaction. We started by setting up data centers in Las Vegas, New York, Dallas, and Minnesota to ensure geo-redundancy, with all endpoints multi-registered at all four facilities. (This is just a fancy way of saying that multiple locations means you can expect amazing voice quality and unparalleled business phone uptime.) We then made sure to offer a complete suite of communication tools in one platform. This means you and your team only have to learn our easy-to-use user interface for all of your communication efforts. To make good on our customer satisfaction promise, we then decided to provide personalized setup and ongoing 24/7/365 support to every business VoIP customer that walks through our (virtual) doors.Starting Price: $27 /month -
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DialerHQ
DialerHQ
DialerHQ is a cloud phone system designed to streamline and enhance your calling experience. DialerHQ offers a comprehensive solution with a range of advanced features for enterprise businesses. DialerHQ has a user-friendly interface. From making outgoing calls to organizing your contacts, things are integrated for maximum efficiency. It has standout business phone system features like call management, call forwarding, voicemail transcription, call recording options, and many more. DialerHQ empowers users to handle calls on their terms. Its robust analytics feature provides valuable insights. It helps to make better decisions and optimize communication strategies. With the conference calling and screen-sharing functionalities, teams can collaborate in real time, regardless of their physical location. It helps to increase productivity and teamwork. DialerHQ virtual phone system takes care of customer's data and provides security and privacy. -
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VoIP Recording software
Applied Business Technologies
Our Voice-Over IP Recording platform allows your business to take advantage of quality and compliance recording in one intuitive interface. Our unique VoIP Recording software can capture interactions from virtually any telephony device or phone system. The product supports and enhances 99% of the telephone systems on the market today. ABT's easy-to-install solution can be deployed without any proprietary hardware investment. It delivers additional benefits and the optimum performance to your organization. Our Call Center Quality applications provide your contact center supervisors the ability to perform fully-integrated audits on agents. Agents are audited and scored based on criteria that are specifically defined by your business. This results in improved customer satisfaction and agent morale. Applied Business Technologies Call Center Quality Software can be integrated with our Speech Analytics platform for a very robust solution. -
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Nectar Desk
Nectar Desk
Nectar Desk is one of the most affordable and complete SaaS solution for handling inbound and outbound calls with reporting and analytics. We deliver a comprehensive call center software that can be setup in minutes from buying a number to customizing your agents and more. Basic call center software functions are available in Nectar Desk as well as advanced features. Checkout full agent’s performance metrics that include answering time, agent availability, call recording, listen live along with customized reporting and alerts. With Nectar Desk, you get a chance to control all your omnichannel interactions on-the-fly. Our call center software allows integrating SMS, ticketing, chat, email texts, and other communications in a whim. You can now assess the performance of your agents, including the virtual reps in real-time. Get to monitor and analyze their interactions with leads and step up when they need assistance.Starting Price: $29 per user per month -
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UniTalk
UniTalk
UniTalk provides a wide range of services in the field of telecommunications for business, including IP telephony and virtual PBX, call tracking, recording telephone conversations, callback buttons and widgets for the site, various types of telephone calls and routing, and much more.Starting Price: $35/month -
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Softdial Contact Center
Sytel Ltd
Softdial Contact Center™ (SCC) is Sytel’s flagship suite of feature-rich contact center applications and services, currently driving 50,000+ users in 50+ countries. Maximize agent productivity, with high-performance predictive dialing, and a tailored omnichannel desktop allowing work on several open text sessions at once. As a platform, SCC is uniquely flexible, allowing users to either run the full suite or choose which modules to deploy. It can be extended via SCC’s comprehensive, robust APIs, modified, adapted and even white-labeled to fit any business requirements. SCC manages communication on all media channels – voice, chat, email, messaging – automatically blending and load balancing contact sessions between all agents, all queues and campaigns with its Automatic Session Distributor (ASD®). -
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HGS Agent X
Hinduja Global Solutions
Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Help agents resolve issues faster and reduce hold time with our AI-powered agent assist. Eliminate repetition with our contact center automation and smart actions. Troubleshoot and share screens with Smart consult collaboration. Know how customers feel in real-time with Customer sentiment. Improve response time and reduce multiple screens with a single, unified tool. Monitor service levels and assess performance with quick-access KPI, training, and feedback data. Enable pattern spotting, training enhancements, productivity improvements, and informed decision-making by integrating multiple data sources. Monitor built-in quality assurance dashboards designed to improve agents, teams, and organizations.Starting Price: $119 per user per month -
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A2Billing
A2Billing
A2Billing is a class 4 and class 5 softswitch with inline billing, designed for providing residential, business and wholesale VoIP services, calling cards, call-back and telephone number resale backed by our professional support services. A2Billing is free and open source software for Asterisk, providing telecoms customer management including admin, agent, customer and online signup pages, with flexible inline rating and billing of calls and services in realtime. -
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Veloice
Veloice
See your data in a visual form when you log in to the portal. Big or small, new or old, everything gets sorted out automatically to dash out instant charts, reports, statistics, and evaluations. The latest technology, SIP Trunks in the backend, and multiple systems ensure that there are no call drops and the platform is seamless. Its scalability provides flexibility and offers large bandwidth to accommodate any sudden rush. Receive unlimited parallel calls, no restrictions on channels too. All plans come bundled with all features. Our pay-as-you-go model is based on a transparent billing system that lets you pick your usage and control the costs. Gain control over your company’s telephony experience. Record all inbound and outbound calls for compliance, audit, training, or enhancing customer experience. Access the call records anytime via the dashboard. Get prompt alerts via SMS or email or see the notifications in the dashboard.Starting Price: $12.55 per month -
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wolkvox
Microsyslabs
wolkvox is a cloud-based call center management software that helps businesses streamline communications across numerous web chat applications and social media channels such as Telegram, WhatsApp, Line, Twitter, Facebook, and Instagram. Organizations can manage interactions using video calls, landline, mobile devices, SMS, email and more. wolkvox enables enterprises to create and monitor multiple customer categories, record and analyze client interactions and generate reports to track the performance of campaigns and agents. It offers a variety of features including a drag-and-drop interface, simultaneous calling, Artificial Intelligence (AI)-enabled speech analytics, gamification, and more. Additionally, administrators can use the predictive dialer to establish custom rules for virtual agents, call routing and messages and design templates for email and SMS campaigns. wolkvox supports integration with various third-party ERP, business intelligence, CRM, and information systems. -
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4Voice
4Voice
4Voice’s telecom experts analyze all facets of your voice communication needs to deliver a customized solution that fits the budget, bandwidth and priorities of your business. White glove service and one-on-one training ensure zero down-time and painless deployment, so your business can focus on the work that really matters. Whether calling from the home office, branches or working remotely, your voice transmissions are managed from a secure location, delivering cloud service that is fast, clear and reliable. 4Voice’s cloud phone services for business can reduce your phone bill by as much as 50%. With 4Voice, you use a single infrastructure for both voice and data (Internet), and get local, domestic, long distance, toll-free, and eFax services—all for one low price.Starting Price: $10 per month -
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Yo Telecom
Yo Telecom
Much like how your smartphone is more than just a device for making and receiving calls – Yo telephone systems are packed with cutting-edge features that not only increase your communication efficiency, but also maximise your customer experience. From feature-rich business phones to user-friendly marketing tools, all of our services are chosen to help increase your business’ success. Our business telephone systems are more than just a business landline… Track your missed calls, integrate your CRM on your PC with your business phones, and automatically record all calls in the cloud. Handle cordless calls from anywhere on site with 100% coverage guaranteed. -
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Humach
Humach
Whether you’re looking to outsource customer support and sales operations, implement new CX solutions, or create an automated self-service strategy, Humach is the outsourcing company that will find and customize the right combination of services and solutions for your business. Humach makes it simple and more cost-efficient for businesses to outsource and improve service quality. By combining award-winning live and digital agents with robust contact center technology, we make it easy for you to focus on what’s important: customers and business success. Experienced live agents who thrive on providing exceptional customer service and delighting customers at every touch-point, our people are your people. AI-powered Digital Agents deliver faster, more satisfying experiences by interacting naturally with customers and freeing live agents from costly, repetitive tasks 24/7/365.Starting Price: $75 per month -
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T-Max Predictive Dialer
T-Max Dialer & Communications
Unlimited Calling - FREE TRIALS T-Max Predictive Dialer, an inbound and outbound CRM dialing system, is ideal for debt collections, marketing, and sales teams. With T-Max Predictive Dialer, users can reach as many live contacts as possible at one time by dialing up to five numbers at once. T-Max Predictive Dialer's automated system enables users to reduce the time to take on busy signals, wrong numbers, or no answers and instead aim to connect all receivers to a live agent at first contact. Managers can use monitoring to listen to agent calls, barge in or take over calls for QA or to help close the call. If you need a hosted auto dialer VOIP phone system with power dialer, preview dialer, sip phone, webphone, voicemail drops, local caller ID, call center, text to speech, and telemarketing capabilities We also have Voice Broadcasting Auto Dialer Trials. Compatible with ANY CRM including Salesforce, Zoho, & MondayStarting Price: $100.00 per month -
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InstaVoice
InstaVoice
With innovative mobile services offered to carriers in 46 countries around the world, InstaVoice has been transforming the voice landscape. The InstaVoice app is a birth-child of creativity, knowledge and experience, from the inventors of Voice SMS, built on the premise of providing a sturdy and reliable voicemail application for consumers around the world. Listen, reply to, and manage unlimited voicemails for all your linked numbers in a unique chat-like user interface. Say good riddance to ‘Your-voicemail-is-full’ messages! With unlimited storage, you can access all your voicemail messages from the past - even if you switch carriers. Get free Missed Call Alerts for all your linked numbers, even when if your phone is switched off or unreachable. Your missed calls appear in the “Missed Calls” tab and you can call back or respond with a voice or text message, directly from the app.Starting Price: Free -
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CDC Telephony Software
CDC Software
CDC Software’s cloud-based solutions empower companies to quickly and cost-efficiently integrate their telephony and CRM systems, giving call center agents the information they need to delight customers, on each and every call. With CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets and items are created in real time, with no manual work necessary. Call information (and even recordings) can be archived in the CRM or another third-party application, platform, database or web service automatically, as soon as the call is finished. Simply put, it’s the easiest way to make your customers, your agents and your bottom line a whole lot happier. Priced per seat as a subscription, rather than an up-front capital expenditure, CDC combines a robust core engine with prebuilt connectors for leading CRMs, telephony systems and other critical pieces of the customer service puzzle. -
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Ytel
Ytel
Predicatively dial your contacts and automatically leave voicemails, emails, and text messages - with no special equipment. Ytel is a cloud-based integrated marketing suite solution. Ytel Contact Center assists SMB call centers and businesses in managing multi-channel communications. Ytel features include auto-dialing, call distribution, voice response, and a scripting module. With Ytel, users can gain access to real-time agent reporting for metrics on call performance and lengths. Ytel is also accessible via iOS and Android devices. Develop new communications functionality in any language and get to production faster. Trust in a platform designed for product development with high uptime and high capacity for SMS and voice channels, with the bandwidth to send and receive volume at scale from a single API. Your business has its core competencies - now you need to augment and centralize customer engagement for better operational efficiency.Starting Price: $99 per user per month -
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Brightlink Voice
Brightlink
Voice communication is often taken for granted, but it’s the foundation of a successful omnichannel business and communications strategy. A one stop for all things voice, Brightlink Voice provides reliable global connectivity that powers calls for enterprises and communication providers over an industry leading IP-based network. With simplified pricing, our Enterprise Network Services provides you access to all of the key voice communication capabilities in one comprehensive offering. And with our CPaaS APIs, you can also build custom voice integrations into your business applications and processes. In addition to our carrier services, we have a solution designed to help both your enterprise and SMB customers better engage with customers. Brightlink Network Services provides access to key voice communication capabilities in one comprehensive bundled offering. Bundled access to essential voice capabilities. -
41
Ringover
Ringover
ingover Group is a European SaaS software publisher and telephone operator since 2005. A true expert in business telecoms, since early 2018 it has been offering Ringover, a voice - video - chat - SMS and call centre communication solution, 100% cloud and trusted by 10,000 users. Integrable with business apps and offering real-time statistics, Ringover makes it possible to manage business communications in just a few clicks. Our keys: end-to-end technological expertise, a user-friendly interface and full support at every stage. With Ringover, your business communications are possible anywhere in the world via PCs or smartphones. A standard internet connection is all you need!Starting Price: $44.00/month/user -
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MegaDialer
Megacall
MegaDialer is a cloud-based call center software designed to help businesses with preview or predictive dialing. With its interactive interface, users can view information about campaigns, track agents and perform real-time analytics. MegaDialer offers features such as instant call reports, on-demand recording, call supervising, call layout after completion, caller ID, call monitoring, automatic re-calls, automated emailing, incoming call management, real-time activity panels, call list for agents and different levels of administration. MegaDialer can be also integrated with SMS and CRM systems, helping employees manage leads. Pricing is based on usage and technical support is provided via email and phone.Starting Price: Pay as you go -
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Solgari Cloud Communications
Solgari
Discover a complete, compliant communications solution bridging voice, video, chat and SMS. Increase efficiency, provide unparalleled Cloud Contact Centre as a Service, and deliver a seamless digital customer experience from a single Contact Centre as a Service (CCaaS) solution. Every channel and function you need, available from a single secure Cloud platform. Intuitively integrate Microsoft Dynamics and Dynamics Phone integrations for a full Teams Contact Centre experience. Send and receive communications quickly, autonomously and in bulk. Connect to all your comms and CRM solutions from any connection, at any time. Text, telephone or video call; switch between channels quickly and easily. GDPR, PCI DSS MiFID II and more. Solgari abides by all data and security regulations. Upgrade to an all-channel Cloud contact center with automated, voice-activated quality of life improvements.Starting Price: $20 per month -
44
Thrio
Thrio
Whatever the size or shape of your enterprise, however many agents you have, whether it’s customer service, sales, or care you provide, our cloud contact center platform helps you stay at the heart of the conversation. A sales and customer care world where agents are happier and infinitely more productive. Where every single customer leaves satisfied and intent on returning. Where every service provider and enterprise has access to sophisticated cloud technology that’s neither hard to use, nor painful to upgrade. A platform architected specifically to reduce cost, vendor hassles, and integration headaches. Tech that’s flexible enough to be used exactly how you need. With an eye towards minimal downtime. Thrio handles inbound and outbound voice, SMS, chat, email, and social interactions. Our unified routing engine brings together these channels within a powerful native workflow automation framework. It’s hybrid communication at its finest.Starting Price: $89 per month -
45
TCMS
Total Call Center Management Solutions
Total Call Center Management Solutions®. is a global provider of Customer Interaction Management Solutions through Computer Telephony Integration & CRM Packages for efficient business processes, products and services including turnkey systems for VoIP Call Centers, Automatic Dialer, Automatic Phone Dialers and Call Processing Products. Our products and services are intensively used for Inbound/Outbound telephone calls, integration of computer telephony, hardware & software applications, Interactive Voice Response, Interactive Information Systems, software customization, consulting, and customer relations management applications. TCMS call center solutions enable businesses, institutions, corporations and other organizations to increase efficiency of their bottom line and cut huge overheads by driving more responsive and competitive customer interactions. TCMS Call Center Products are easy to use and are designed to provide powerful and flexible call automation solutions.Starting Price: $195.00/one-time -
46
CallN
CallN
Automated Call Intelligence. Drive actionable insights from interactions between the two most important resources in your business; your employees and customers. Automate QA processes across all interactions, easily identify specific areas where additional agent training may be required and optimize team performance. Ensure your business complies with regulatory and privacy laws and is effectively managing risk. Pause/resume calls at leisure and receive alerts for potential compliance issues. Unlock insights from your customer interactions and gain the tools to measure and improve your business to customer engagement and experience. Get a clear understanding of what customers say and want via powerful sentiment analysis, campaign monitoring, topics analysis, segments and much more. Call recording and tagging simplified. CallN makes it easy to tag and organise your calls while creating custom rules to minimise repetitive tasks.Starting Price: $13.50 per month -
47
Taridium ipbx
Taridium
The Taridium ipbx is a highly capable software VoIP PBX system that replaces a traditional hardware based PBX. ipbx runs on standard server hardware, or in the cloud and does not require any additional software licenses. An End User Panel that let’s you control all aspects of your own extension, such as managing your call via an operator console, listen to voicemail, configure call forwarding, create ad-hoc telephone conferences and much more. Configure your extension to only forward during certain times, using your iCalendar feed or based on a list of favourite caller IDs. A meet-me type conference room for each and every user. No more scheduling conflicts and live conference management, which allows you to mute and kick participants. Invite users with the click of a button and have the system call them instead of having to provide cumbersome login instructions.Starting Price: $199 one-time payment -
48
Issabel
Issabel
It's a platform that simplifies the management of your business interaction channels, incorporating a Telephone exchange (VoIP) with email, CRM, fax, videoconference, recording, reports and more. The support is designed to solve issues or perform unplanned configurations remotely, from configuration procedures up to project deployment estimations, from anywhere in the world. The program is designed to gain the knowledge and experience necessary to master Issabel in a step-by-step way. Our students are professionals of Linux-based systems and integrators of VoIP solutions. World class appliances and hardware technology for better customer experiences. Deliver even more reliability to your operation with high availability and certified hardware. This program consists in a series of streamlined tests and processes with the objective to inspect and verify that the certified hardware integrates and works with the system. -
49
Carusto
Carusto
Carusto offers professional software solutions for telecommunication tasks. Our software solutions allow you to automate business processes quickly and efficiently, to improve service quality and reduce costs. A single platform for office work, which brings together all kinds of telecommunications (telephone, fax, mobile, instant messaging, video conferencing, etc.), databases, CRM systems. It is a system which allows to create a comfortable working environment in the office and to provide quality service to customers, minimizing the human factor. All the necessary telephone services and existing CRM system for efficient processing of your calls. A unique constructor of call-scenarios and integration with databases and other services allows you to automate your working processes. Convenient intuitive interface and advanced call analysis for more effective work. -
50
SessionCloud
SessionTalk
SessionCloud is a powerful platform for building softphone applications. We have a solution for you whether you are a startup ITSP with just a hundred users, a more established VoIP provider or a PBX vendor supporting multiple companies. When you first login to your SessionCloud account you will be presented with the main Projects view which will be empty. Tap the 'Create App' button to start. Select a plan and then choose a name for your app, please note this cannot be changed later and will be used to identify your project throughout the portal. The main project view will show the newly created project. All projects will be listed here together with the status. To start customising select 'Edit' from the Actions menu on the right hand side. In the Project detail view there are a list of categories. Depending on which Plan was selected this category view will differ.Starting Price: $13 per month