Audience

Customer experience leaders searching for a tool to enhance quality assurance processes and agent performance

About Leaptree Optimize

100% Salesforce native app that improves quality assessment productivity by 50%.

Leaptree Optimize has been designed from the ground up to meet the need for consistent, affordable, and world-class QA of sales, support, and service teams using Salesforce. Built on the Salesforce platform, it allows supervisors to automate the creation of metrics and scorecards for any given activity: from call handling to updating records and scheduling follow-ups. Optimize enables the measurement of interactions across voice, email, webchat and social media.

With Leaptree Optimize, you can implement a QA program that is:

Consistent - Leaptree Optimize scorecards run within Salesforce, allowing every activity to be scored against a consistent set of criteria. Reps and agents know exactly what they will be scored on, so they can focus on doing the right things to get the right results.

Targeted - Supervisors can select exactly the activities they want to focus on (e.g. all complaint- handling

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Pricing

Starting Price:
$40 per month
Free Version:
Free Version available.

Integrations

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Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Leaptree
Founded: 2009
Ireland
optimize.leaptree.com

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
24/7 Live Support
Online

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