Audience

Call centers and contact centers that want to increase efficiency

About CommunityWFM

CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process.

Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling.

Cloud workforce management software built for WFM professionals to make them more efficient at their job.

Save time and money with a unique blend of intraday management and automated planning solutions.

Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling.
The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts.

Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts.

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Integrations

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Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

CommunityWFM
Founded: 2005
United States
www.communitywfm.com

Videos and Screen Captures

Play Video CommunityWFM Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

CommunityWFM Frequently Asked Questions

Q: What kinds of users and organization types does CommunityWFM work with?
Q: What languages does CommunityWFM support in their product?
Q: What kind of support options does CommunityWFM offer?
Q: What other applications or services does CommunityWFM integrate with?
Q: What type of training does CommunityWFM provide?

CommunityWFM Product Features

Workforce Management

Labor Projection Not Supported
Variable Workforce Not Supported
Budgeting & Forecasting Not Supported
Skills Tracking Not Supported
Employee Lifecycle Management Not Supported
Time & Attendance Not Supported
Scheduling Not Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Contractor Management Not Supported

Workforce Optimization (WFO)

Workforce Management Not Supported
Performance Management Not Supported
Quality Management Not Supported
Interaction Analytics Not Supported
Real-time Guidance Not Supported
Liability Recording Not Supported
Surveying Not Supported
Speech Analytics Not Supported
eLearning Not Supported
Reporting Not Supported