Audience
Call centers and contact centers that want to increase efficiency
About CommunityWFM
CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process.
Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling.
Cloud workforce management software built for WFM professionals to make them more efficient at their job.
Save time and money with a unique blend of intraday management and automated planning solutions.
Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling.
The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts.
Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts.
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Integrations
Company Information
CommunityWFM
Founded: 2005
United States
www.communitywfm.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
CommunityWFM Frequently Asked Questions
Q: What kinds of users and organization types does CommunityWFM work with?
CommunityWFM works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does CommunityWFM support in their product?
CommunityWFM supports these languages: English, French, Portuguese, and Spanish.
Q: What kind of support options does CommunityWFM offer?
CommunityWFM offers support via online.
Q: What other applications or services does CommunityWFM integrate with?
CommunityWFM integrates with: CoreInteract by Altigen, Amazon Connect, Asterisk, Avaya Aura, Avaya Experience Platform, Enghouse Interactive Contact Center, Webex Contact Center, Five9, Genesys Cloud CX, LiveVox, MiContact Center Business, Newbridge, NiCE CXone Mpower, Sharpen, Smartz Solutions, Twilio, and 8x8.
Q: What type of training does CommunityWFM provide?
CommunityWFM provides training in the form of documentation.
