Audience
Call centers and contact centers looking for a Telephony solution
About ObserveCTI
ObserveCTI™ automates the management process by providing your business a quality assurance tool, which provides business-driven, selective/intelligent voice and data recordings without the need for a proprietary voice logger. All recordings are categorized and stored for later playback directly from your PC, remote location, web or any touchtone telephone. Supervisors have access to multiple sites from their PC and can control auditing from a single location within the enterprise. ObserveCTI™ also provides your contact center supervisors the ability to perform audits on agents using a fully integrated auditing tool. Agents are audited and scored based on your specific criteria defined by your business. With a click of a mouse, the supervisor can listen and audit the recorded calls and screens, simultaneously. At the end of the session the supervisor can make comments, save or forward the audit to the agent or management for review.
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Integrations
No integrations listed.
Company Information
Cacti
www.cacticom.com
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Product Details
Platforms Supported
Windows
Support
Phone Support
Online
ObserveCTI Product Features
Telephony
Contact Management
Supported
VoIP
Supported
Voice & Data Integration
Supported
Auto-Dialer
Not Supported
Call Center Management
Not Supported
Call Monitoring
Not Supported
IVR / Voice Recognition
Not Supported
Inbound Reporting
Not Supported
Outbound Reporting
Not Supported
Predictive Dialer
Not Supported
Telemarketing Management
Not Supported
