Audience
Quality assurance software for companies
About CYF Quality
With this software, you create one or several QA scorecards and will start to evaluate the customer service with those scorecards you created, thus generating a quality score for the agent and his observations about the service. This note, along with your observations and a final comment with actions and/or recommendations, is called feedback. Not always just read a chat dialogue or listen to a call recording is enough to know what happened in customer interaction. Record the agent’s screen and discover precious information. If the supervisors are required to apply the feedback to the agents, they can do it on CYF Quality as well, but with one extra step. The agents need to give to them a feedback passcode.
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Pricing
Starting Price:
$699 per month
Free Version:
Free Version available.
Integrations
No integrations listed.
Company Information
CYF Technology
Founded: 1991
Brazil
cyf.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
Training
Documentation
Support
Phone Support
Online
CYF Quality Frequently Asked Questions
CYF Quality Product Features
Call Center
Campaign Management
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Inbound Call Center
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Not Supported
