Audience
Companies and contact centers requiring a solution offering secure payment handling for VoIP telephony environments
About SmartSIP
SmartSIP® is a premise-based software application that provides a DTMF suppression and masking solution for contact centers to securely capture sensitive cardholder data in live-operator calls. Customers use their touch-tone telephone to enter sensitive information while staying in contact with the contact center agent. With DTMF suppression and masking, tones entered by the customer are replaced with flat tones that cannot be converted back to the original data. Agent screens are populated with a masked representation of the customer's entry. SmartSIP effectively eliminates the verbal exchange of sensitive data between customers and agents allowing for full call recordings and full-screen capture. SmartSIP acts as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform and interacts with the DTMF data while never affecting the voice path. Developed specifically for VoIP telephony contact centers.
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Company Information
IntraNext Systems
United States
intranext.com/solutions/smartsip
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
SmartSIP Frequently Asked Questions
Q: What kinds of users and organization types does SmartSIP work with?
SmartSIP works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does SmartSIP support in their product?
SmartSIP supports these languages: English.
Q: What kind of support options does SmartSIP offer?
SmartSIP offers support via phone support and online.
Q: What other applications or services does SmartSIP integrate with?
SmartSIP integrates with: Avaya Experience Platform and Cisco CX Cloud.
Q: Does SmartSIP have an API?
Yes, SmartSIP has an API.
Q: What type of training does SmartSIP provide?
SmartSIP provides training in the form of documentation, live online, and in person.
