ObserveCTICacti
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Related Products
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About
Bulk MES is a manufacturing operations platform and manufacturing execution system (MES) for teams that need to keep orders, shop-floor work and operational records connected.
Teams can turn incoming documents into reviewed job data, define versioned routings and record time, output, material use and checks at the workstation. Supervisors can follow job progress, adjust priorities and manage quality issues with linked actions.
Bulk MES also supports consumable stock records, safety and audits, attendance and training records, shared teamboards, reporting and job-linked invoicing. Configurable fields, forms and workflows help teams fit the system to their plant. Browser-based access connects operators, supervisors and office teams around the same job context.
Contact Bulk MES to discuss a representative workflow, implementation scope and pricing.
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About
ObserveCTI™ automates the management process by providing your business a quality assurance tool, which provides business-driven, selective/intelligent voice and data recordings without the need for a proprietary voice logger. All recordings are categorized and stored for later playback directly from your PC, remote location, web or any touchtone telephone. Supervisors have access to multiple sites from their PC and can control auditing from a single location within the enterprise. ObserveCTI™ also provides your contact center supervisors the ability to perform audits on agents using a fully integrated auditing tool. Agents are audited and scored based on your specific criteria defined by your business. With a click of a mouse, the supervisor can listen and audit the recorded calls and screens, simultaneously. At the end of the session the supervisor can make comments, save or forward the audit to the agent or management for review.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Manufacturers, production managers, shop-floor operators, supervisors and quality teams coordinating orders, jobs and operational records.
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Audience
Call centers and contact centers looking for a Telephony solution
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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PricingContact Bulk
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationBulk MES
Founded: 2022
United States
www.trybulk.app/
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Company InformationCacti
www.cacticom.com
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Categories |
Categories |
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Telephony Features
Auto-Dialer
Not Supported
Call Center Management
Not Supported
Call Monitoring
Not Supported
Contact Management
Supported
Inbound Reporting
Not Supported
IVR / Voice Recognition
Not Supported
Outbound Reporting
Not Supported
Predictive Dialer
Not Supported
Telemarketing Management
Not Supported
Voice & Data Integration
Supported
VoIP
Supported
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Integrations
No info available.
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Integrations
No info available.
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