MOLIPerdix Software
|
ObserveCTICacti
|
|||||
Related Products
|
||||||
About
By transforming, digitalizing, and integrating your documentation, process tracking, and operational communications, MOLI improves efficiency, helps prevent mistakes, and adds value to your data. MOLI helps you and your team train, assess, certify, document, and communicate — so you can make a quality product, pass your audits, and strengthen your company. Auditable, verifiable, contextual on-the-job training and work instructions. A complete record of all Job information, changes, data, and actions. Immediate contextual or systemwide notification of quality issues or other messaging. Empower operators to escalate issues to supervisors, with full resolution logging and tiered response. Display real-time production metrics, training status, alerts, current visitors, and more. Give your customers access to specific live and historical production data.
|
About
ObserveCTI™ automates the management process by providing your business a quality assurance tool, which provides business-driven, selective/intelligent voice and data recordings without the need for a proprietary voice logger. All recordings are categorized and stored for later playback directly from your PC, remote location, web or any touchtone telephone. Supervisors have access to multiple sites from their PC and can control auditing from a single location within the enterprise. ObserveCTI™ also provides your contact center supervisors the ability to perform audits on agents using a fully integrated auditing tool. Agents are audited and scored based on your specific criteria defined by your business. With a click of a mouse, the supervisor can listen and audit the recorded calls and screens, simultaneously. At the end of the session the supervisor can make comments, save or forward the audit to the agent or management for review.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Information processing system for manufacturing
|
Audience
Call centers and contact centers looking for a Telephony solution
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
Pilot Starting at $3,000
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationPerdix Software
Founded: 2014
United States
meetmoli.com
|
Company InformationCacti
www.cacticom.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
|
|
|
|||||
|
|
|
|||||
Categories |
Categories |
|||||
Manufacturing Features
Accounting Integration
ERP
Maintenance Management
MES
MRP
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management
Work Instructions Features
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control
|
Telephony Features
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP
|
|||||
Integrations
Revver
SyteLine ERP (CloudSuite Industrial)
|
||||||
|
|
|