Asytra TraceAsytra
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ObserveCTICacti
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Related Products
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About
Asytra Trace is browser-based software for digital assembly instructions and shop-floor execution. Operators run version-controlled work instructions by serial number with required measurements, QC checks, photos, and sign-offs. For every serial number and instruction step, Trace records operator identity, timestamps, issues, remarks, in-process quality results, and supervisor approvals. Production and quality teams can audit a unit, answer customer questions, and export build records in minutes. Trace is designed for fast adoption on the shop floor with a 14-day free trial.
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About
ObserveCTI™ automates the management process by providing your business a quality assurance tool, which provides business-driven, selective/intelligent voice and data recordings without the need for a proprietary voice logger. All recordings are categorized and stored for later playback directly from your PC, remote location, web or any touchtone telephone. Supervisors have access to multiple sites from their PC and can control auditing from a single location within the enterprise. ObserveCTI™ also provides your contact center supervisors the ability to perform audits on agents using a fully integrated auditing tool. Agents are audited and scored based on your specific criteria defined by your business. With a click of a mouse, the supervisor can listen and audit the recorded calls and screens, simultaneously. At the end of the session the supervisor can make comments, save or forward the audit to the agent or management for review.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Production managers, assembly supervisors, quality engineers, and contract manufacturers in aerospace, medical device, and industrial assembly.
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Audience
Call centers and contact centers looking for a Telephony solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$49/mo
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAsytra
Founded: 2023
Hong Kong
www.asytra.com/trace/
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Company InformationCacti
www.cacticom.com
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Categories |
Categories |
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Telephony Features
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP
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Integrations
No info available.
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Integrations
No info available.
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