ObserveCTICacti
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Related Products
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About
Field1st is an AI-powered safety operations and field intelligence platform that replaces paper forms and disconnected reporting with mobile-first, real-time safety data capture, hazard detection, risk assessment, compliance tracking, and predictive analytics. It unifies field data—near-miss reports, hazard photos, voice-enabled forms and observations, into a single cloud system that works offline and syncs when connected, giving supervisors and safety leaders immediate visibility into risks, incidents, and trends across sites. It uses AI safety agents trained on OSHA and company policies to detect patterns in hazards and near misses, suggest corrective actions, flag predictive risk indicators, and proactively guide teams before incidents escalate, while also automating compliance documentation, audit-ready reporting, and corrective action workflows. Field1st’s tools include dynamic, customizable forms and checklists, real-time incident escalation, GPS tagging, etc.
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About
ObserveCTI™ automates the management process by providing your business a quality assurance tool, which provides business-driven, selective/intelligent voice and data recordings without the need for a proprietary voice logger. All recordings are categorized and stored for later playback directly from your PC, remote location, web or any touchtone telephone. Supervisors have access to multiple sites from their PC and can control auditing from a single location within the enterprise. ObserveCTI™ also provides your contact center supervisors the ability to perform audits on agents using a fully integrated auditing tool. Agents are audited and scored based on your specific criteria defined by your business. With a click of a mouse, the supervisor can listen and audit the recorded calls and screens, simultaneously. At the end of the session the supervisor can make comments, save or forward the audit to the agent or management for review.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Safety managers and operations leaders wanting to digitize and automate field safety, risk prevention and compliance with real-time AI-driven insights
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Audience
Call centers and contact centers looking for a Telephony solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationField1st
United States
field1st.com
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Company InformationCacti
www.cacticom.com
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Categories |
Categories |
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Telephony Features
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP
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Integrations
No info available.
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Integrations
No info available.
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