ChronotekThe Chronotek Company
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ObserveCTICacti
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Related Products
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About
Chronotek was designed to control labor costs and to equip supervisors with the tools to manage their workforce from anywhere, on any device. Along with accurate time cards, the Chronotek system provides the means to keep companies on budget, simplify the payroll process, and significantly reduce payroll waste. IVR (Interactive Voice Response) technology captures caller ID, time and voice recording of employees who call the toll-free number. Perfect tool to help employees throughout their day. View job locations, time card hours and personal schedules. Messaging with supervisors. From any web-enabled device, clock in using the mobile Chronotek site. View time card hours and personal schedules. Link phone numbers from job sites to prevent employees from clocking in from unauthorized locations or phone numbers.
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About
ObserveCTI™ automates the management process by providing your business a quality assurance tool, which provides business-driven, selective/intelligent voice and data recordings without the need for a proprietary voice logger. All recordings are categorized and stored for later playback directly from your PC, remote location, web or any touchtone telephone. Supervisors have access to multiple sites from their PC and can control auditing from a single location within the enterprise. ObserveCTI™ also provides your contact center supervisors the ability to perform audits on agents using a fully integrated auditing tool. Agents are audited and scored based on your specific criteria defined by your business. With a click of a mouse, the supervisor can listen and audit the recorded calls and screens, simultaneously. At the end of the session the supervisor can make comments, save or forward the audit to the agent or management for review.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Employee management platform for companies
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Audience
Call centers and contact centers looking for a Telephony solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$5 per employee per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationThe Chronotek Company
Founded: 1996
United States
www.chronotek.net
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Company InformationCacti
www.cacticom.com
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Categories |
Categories |
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Attendance Tracking Features
Absence Management
Calendar Management
Employee Scheduling
Employee Time Clock
FMLA Tracking
Overtime Tracking
Reporting/Analytics
Self Service Portal
Time Tracking
Timesheets
Vacation / Leave Tracking
Time Clock Features
Biometric Recognition
Hourly Employee Tracking
Messaging
Mobile Access
Online Punch Card
Payroll Management
Punch card
Reporting/Analytics
Salaried Employee Tracking
Sick Leave Tracking
Vacation / Leave Tracking
Workstation Tracking
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Telephony Features
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP
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Integrations
QuickBooks Online
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