Audience

Supervisors and companies seeking a team performance management software solution to track and optimize agent performance

About Webex Workforce Optimization

Cisco Webex Workforce Optimization provides integrated capabilities for team performance management to enhance our Unified Contact Center Express and Webex Contact Center product offerings. To provide efficient, effective, customer-focused service, supervisors must have the data and tools to manage team performance and deliver exceptional customer experiences. Increase first call resolution and team productivity with scalable voice and screen call recording and quality evaluation solutions. Free managers from scheduling headaches so they can focus on strategic improvements and engage with real-time feedback. Gain data-driven insights from speech and desktop action analysis to improve customer experience and drive revenue. Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence.

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Integrations

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Company Information

Cisco
Founded: 1984
United States
www.webex.com/us/en/products/workforce-optimization.html

Videos and Screen Captures

Webex Workforce Optimization Screenshot 1
Webex Workforce Optimization Screenshot 1 Webex Workforce Optimization Screenshot 2
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Webex Workforce Optimization Frequently Asked Questions

Q: What kinds of users and organization types does Webex Workforce Optimization work with?
Q: What languages does Webex Workforce Optimization support in their product?
Q: What kind of support options does Webex Workforce Optimization offer?
Q: What other applications or services does Webex Workforce Optimization integrate with?
Q: What type of training does Webex Workforce Optimization provide?

Webex Workforce Optimization Product Features

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting