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About

NextPlane connects users on Microsoft Teams, Slack, and Cisco Webex to their colleagues, inside or outside the enterprise. Users can chat and DM each other with rich text, GIF, and emoji reactions, share presence status, participate in channel discussion, and share files without leaving their preferred platforms. NextPlane acts as a universal hub to perform protocol, content, and API translations between API-based team collaboration platforms, like Slack Microsoft Teams, Cisco Webex, and SIP or XMPP-based messaging solutions, such as Avaya IX Workplace, Cisco Jabber, and Microsoft Skype for Business. The Nextplane app will notify you when your contacts accept your invitation to connect.

About

Cisco Webex Workforce Optimization provides integrated capabilities for team performance management to enhance our Unified Contact Center Express and Webex Contact Center product offerings. To provide efficient, effective, customer-focused service, supervisors must have the data and tools to manage team performance and deliver exceptional customer experiences. Increase first call resolution and team productivity with scalable voice and screen call recording and quality evaluation solutions. Free managers from scheduling headaches so they can focus on strategic improvements and engage with real-time feedback. Gain data-driven insights from speech and desktop action analysis to improve customer experience and drive revenue. Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies interested in a Collaboration platform that helps connect any internal or external team

Audience

Supervisors and companies seeking a team performance management software solution to track and optimize agent performance

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

NextPlane
Founded: 2007
United States
nextplane.net

Company Information

Cisco
Founded: 1984
United States
www.webex.com/us/en/products/workforce-optimization.html

Alternatives

Alternatives

TASKE Contact

TASKE Contact

TASKE Technology

Categories

Collaboration Supported

Categories

Integrations

Cisco Jabber Supported
Cisco Unified Communications Manager Supported
Cisco Unified Contact Center Not Supported
Cisco Webex Supported
Fuze Supported
Google Hangouts Supported
Microsoft Teams Supported
Skype Supported
Slack Supported
Webex Contact Center Not Supported
Zoom Supported

Integrations

Cisco Jabber Not Supported
Cisco Unified Communications Manager Not Supported
Cisco Unified Contact Center Supported
Cisco Webex Not Supported
Fuze Not Supported
Google Hangouts Not Supported
Microsoft Teams Not Supported
Skype Not Supported
Slack Not Supported
Webex Contact Center Supported
Zoom Not Supported
Claim NextPlane and update features and information
Claim NextPlane and update features and information
Claim Webex Workforce Optimization and update features and information
Claim Webex Workforce Optimization and update features and information