Audience
Call centers and contact centers
About TelStrat Record
To optimize your contact center and workforce, you need insight into every agent interaction with customers. Equip yourself with the tools to ensure high-quality customer interactions and optimal agent performance.
Record the audio of a call randomly, at scheduled points in time, or on demand – and from the start no matter when recording begins. Empower your supervisors to monitor live calls and listen to end-to-end call recordings when a caller is transferred. Resolve disputes quickly, support legal defense, and monitor agents with rock-solid call recordings. Drill through millions of call results by any metric. Quickly search with one-click filtering. Easily combine groups of fields for complex searches. Analyze any interaction by simply playing a multimedia clip on the desktop. Share the voice-plus-screen .WMV file on a network or via email. Get a clear view into how agents interact with customers and more easily and effectively optimize your workforce.
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Integrations
No integrations listed.
Company Information
Serenova
Founded: 2013
United States
www.serenova.com/products/telstrat/recording-quality-management/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Online
Phone Support
24/7 Live Support
TelStrat Record Frequently Asked Questions
TelStrat Record Product Features
Call Recording
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
On-Demand Recording
Supported
Scheduled Recording
Supported
Screen Activity Recording
Supported
Event Triggered Recording
Not Supported
File Transfer
Not Supported
Instant Retrieval
Not Supported
Recording Bookmarking
Not Supported
Video Call Recording
Not Supported
