Audience
Call Center solution for companies
About OnviCord
Evaluate and optimize the performance of your people, processes, operations and technology. Managers can easily search, download and analyze information anywhere in real time or by using historical data, enabling quick, secure access to recorded interactions. Monitor interactions to aid training and assist agents and employees with quality assurance and policy/script adherence. OnviCord PRO delivers simple, browser-based access to a everything needed to monitor and manage recorded call information quickly and easily. Contact centers with unassigned workstations can associate calls with individuals' logins. Users with assigned privileges can turn the recorder on and off at their desktops. Supports search and playback of exported recordings outside the central server or network.
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Integrations
No integrations listed.
Company Information
OnviSource
www.onvisource.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
OnviCord Product Features
Call Center
Call Recording
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Inbound Call Center
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Call Recording
Archiving
Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Screen Activity Recording
Supported
Call Sharing
Not Supported
Distributed Call Recording
Not Supported
Event Triggered Recording
Not Supported
File Transfer
Not Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Video Call Recording
Not Supported
