KSL Suite Alternatives

Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.

Napersoft CCM Document Platform 8 is our latest distributed platform solution for Microsoft® Windows and Linux servers. It was developed for today's wired world and offers browser-based computing with many new and advanced features. A platform for medium to very large enterprises that enables Batch, Interactive and OnDemand composition, formatting and delivery of relevant and personalized customer communications via multiple channel support including print, email, text and many more.. And, it supports communications in over 100 different languages including English, Spanish, Chinese, German, French and many more.

Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard users and show them how to derive value from your product. Increase adoption, conversion & retention with: Interactive product tours & walkthroughs for guiding users step by step Hints, beacons & tooltips for highlighting new features, delivering tips & providing contextual support Onboarding checklists for showing users progress of their onboarding journey Announcements for publishing important news directly in your application Feedback widget to make it easy for users to report bugs and share ideas Life Ring Button for providing one centralized location for all your onboarding and support documentation as well as any 3rd-party chat widget Knowledge base for allowing users to solve problems without having to contact your support Custom events for triggering flows based on user behavior Segmentation for tailoring experiences to personas Analytics to understand user behavior

Lanvera is a leading document outsourcing and technology company specializing in the production, delivery and archiving of all secure customer communications including invoices, statements, tax forms, collection letters and other business critical documents via print/mail and electronic platforms. Reliable archiving of documents and other customer communications is essential for compliance as well as customer support. Best practices call for archiving an exact image of what was sent to the Customer, including marketing offers — not simply retaining them in text-based transaction formats. Whether you store communications on ECM platforms or a storage server, Lanvera provides PDFs that are fully indexed to your specifications.

CCM Gateway is a next-generation solution to the challenges of archiving and managing transactional customer communications. It supports market leading enterprise content management systems as well as document and archiving platforms from Alfresco, Microsoft and IBM. This tool offers universal print-stream archiving and print stream conversion across industries and business applications. It classifies, transforms, indexes, and efficiently stores high-volume documents of almost any kind. The solution supports a wide range of source document formats including AFP, Xerox Metacode, PCL, PostScript and images. Customer Communications and universal print stream archiving across applications, formats and document types. Accepts the widest range of source document formats. Migrate archives to more modern and cost effective platforms. Transform, index and load print streams into platforms like Alfresco and SharePoint with compression rates as high as 95%.

Advanced conversational intelligence for unparalleled customer experience. Context-aware solutions to provide the best customer experience within a single powerful platform.​​ Services are enabled by seamless, and hassle-free multi-channel interactions with your customers.​ Empowered, context-aware interactions to build relationships with your customers.​ Engage is a platform that enables one-stop context-aware communication and collaboration for any industry looking to improve and streamline their customer interactions for any business services while driving great customer experiences. The solution empowers employees to deliver effectively from anywhere, anytime using any mobile device.​ A requirement assessment questionnaire that identifies your unique needs.​ Configure staff, departments, divisions, and locations, and appointment time-slot creation. ​Create service time-slots at the level of any entity (staff/dept/location) with intervals suited for your business or service.​

Refreshingly Simple Reviews, Guest Engagement and Messaging Solution for Modern Hoteliers. Next Generation Reputation Management. Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically. Comprehensive Review Responses. Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews. Guest Messaging Platform. Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue. Fully Automated Chatbot. AI-powered webchat that increases direct bookings. Up to 60% of travel shoppers who book through an OTA

Cincom Eloquence is a customer communications management (CCM) solution that gives you the tools to design, deploy and deliver documents. Eloquence allows you to create a better customer experience while reducing risk, time and costs associated with CCM processes, improving your brand image and increasing revenue along the way. Customer communications management can help you create new customer relationships and nurture the ones you have by giving you the ability to customize content to the customers who are most likely to respond to them. Combine easy data acquisition from your core business applications and databases with a powerful rules engine for improved personalization. Enable project scalability, from individual document generation to bulk projects. Integrate with core applications to create more seamless processes.

Ideal for any outbound communication including contracts, proposals, insurance and mortgage documents, Tungsten Communications Manager puts your line-of-business managers in control of their correspondence. With minimal IT involvement, documents can be delivered across channels such as e-mail, social or digital, making the solution a key component in your digital workflow transformation initiatives. Automate workflows and standardize customer-facing business processes with seamless integration to legacy systems and core enterprise applications. Deliver personalized, content-rich communications while leveraging data and preferences to maximize various cross- and up-sell opportunities. Create and manage tailored communications with a single platform that gathers data from various sources, saving time and increasing operational efficiencies.

Regardless of the spelling as customer communications management or customer communication management, the CCM concept comprises all components that contribute to operating, organizing and improving a company's customer-related communication. In our context, we are primarily concerned with transaction-oriented communication, i.e. communication initiated by a business transaction. Customer communication management - CCM specifically includes the creation and dispatch of customer messages, correspondence, account statements, invoices, etc. On the one hand, it is necessary to manage the increasing volume of this communication from an organizational and technical point of view, and on the other hand, its quality is becoming increasingly decisive for a well-functioning customer relationship and lasting customer loyalty. This increasingly includes the adequate use of different media in order to actually reach the customer via his preferred paper-based or digital channels.

Increase the efficiency, compliance, and personalization of regulated customer communications across all channels. Messagepoint uniquely provides intelligent approaches to managing the complex content in regulated, personalized communications. Our customers respond faster, with greater empathy and achieve a consistent customer experience across all channels – all while ensuring compliance and accuracy. Give non-technical business users intelligent control of customer communications. Streamline the creation and updating of Medicare communications. Giving you intelligent control over your content so you can deliver optimized, personalized, and compliant customer communications across any channel.

Your customers demand seamless, customized interactions across every channel every time they engage with you. But that’s not possible when your customer data is siloed in legacy systems, or when communications are served by multiple point solutions that have been integrated over time. It’s inefficient, costly and unsustainable. The DataOceans Oceanus CCM platform enables you to unlock data from your existing systems to create and deliver highly personalized and compelling interactive communications – bills, statements, invoices and more – across distribution channels that include print, online, mobile, interactive PDF and mobile alerts. It enables better customer interactions that increase loyalty and long-term growth while driving cost-efficiencies to pay for itself. We’ve deployed our solution for hundreds of clients, so we know what it takes to design and deliver effective communications.

DocOrigin is the solution for generating professional, dynamic, high-fidelity business documents. Whether you need to produce large volumes of invoices or statements, or a single customer letter, DocOrigin can handle your requirements quickly, easily, and affordably. You can leverage the data stored in legacy, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and other line-of-business applications to provide customers, suppliers, and employees with documents that contain the right information, in the preferred output formats, delivered to the desired devices. Integrates easily with existing legacy applications and processes. Dynamic HTML documents for both presentation and data collection. Repurpose unused space in transactional documents for custom content. Generate a single document on demand or continuous batch generation. Intuitive template creation with DocOrigin Design.

The smart, modern solution for better customer experience. At first, Customer Communication Management seems like a simple concept. But when a business considers all of the different types of communications they send (such as sales quotes, contracts, invoices, statements, collections letters, product announcements, promotions, appointment reminders, and so on), the channels available to them (print, email, online interactive documents, text messages, push notifications, etc.), the chosen languages of their customers, along with their preferred formats, channels, and tone (casual or formal), effective communication quickly becomes a difficult challenge. Ecrion’s document automation software streamlines the production and distribution of business-critical documents in a flexible and scalable environment. Workflow rules simplify and accelerate complex processes—whether manual, fully automated, or somewhere in between—to ensure consistent, quality and controlled communications.

Move from onerous to outperform with Expresso® customer communications management. If managing critical communications is a major headache, you need Expresso®. Our one-of-a-kind cloud-based customer communications management platform can reinvent your work life and company by giving you complete control over preparing, modifying and distributing electronic and mailed billing statements, compliance letters, confirmations, newsletters, marketing pieces and other customer documents. With Expresso®, go from weeks or months for creating documents to just minutes. No more painful back-and-forth with your print or email vendor either: Next-generation technology platform integrates seamlessly with our print and mail services to let you automate and manage every step from your desktop, reaching customers and prospects more effectively to drive revenue.

The Omnichannel Suite for Salesforce Brands. Build experiences once and deploy them on many channels with the only Salesforce Native tool to streamline customer engagement across the entire journey. All of your customer-facing teams will be empowered with new opportunities to monetize while improving customer experience. Meet customers where they are without leaving where you are. Design multi-channel experiences from a single view, and complete your omnichannel management by adding Instagram, Review Channels, TikTok, Support Emails and more. Using Einstein Bots helps to qualify customer information, handle common inquiries and deflect calls prior to agent handoff. Further enrich the customer experience with rich features like images, carousels, emojis, scheduling, location sharing and the automatic two-way translation of messages. Scale personalization across departments and channels by leveraging customer data and order history that already lives in Salesforce.

Designed for omnichannel customer communication management (CCM), OpenText™ Exstream leverages the data and content that already exists within the organization to transform typical customer communications into highly-personalized, engaging customer experiences on the preferred digital and print channels, screen sizes and devices of the customer. With on-premises and cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment and its accelerator packages allow for easy integration with core systems to speed key business processes. CCM software enables organizations to create, manage and deliver highly-targeted, relevant customer communications for multiple digital and print channels. This includes letters, invoices, bills, statements and other customer correspondence. The best customer communications software helps companies streamline and automate their customer communications, support customer engagement initiatives.

The intelligent software solution NOVO Mobile provides a secure, mobile dialogue platform to link and automate data- and document-based business processes with powerful backend systems via an app. Customers or employees can use apps that are an attractive, fast, and simple communication channel with a high level of service. The innovative solution maps individual company processes in the areas of B2B, B2C and B2E and can be seamlessly integrated into existing system landscapes. NOVO Mobile offers customers efficient interaction options, such as secure document and data exchange via the personal mailbox, the execution of business-relevant activities up to the legally valid signature as well as a fast and digital dialogue with your specialists.

Achieve better results with automated digital customer communication and online payment services. Transform communication processes into intelligent conversations. Promote self-service actions. Get paid faster. Secure, personalized via the right channel and at the ideal time. Our team is ready to help with questions and to assist you with approaching deadlines. Encourage the use of self-service actions and environments, automate follow-up applications and increase customer satisfaction. Automate follow-up actions with predefined rule-based schedules. Use the powerful self-learning algorithm to get the best results. Permanent and real-time insight into behavior and results.

Apdated’s AI-driven application revolutionizes the way businesses communicate with their customers. By automating progress updates, Apdated ensures that your customers are always informed and engaged without any extra effort from your team. With features like personalized notifications, real-time automatic updates, and a library of industry-specific templates, Apdated makes it easy to keep your customers in the loop. Customers can view an end-to-end dashboard that shows all tracked activities with due dates, where completed tasks are marked in green and in-progress or incomplete tasks in grey. This transparency and efficiency enhance customer satisfaction and trust.

The SmartCOMM customer communications management (CCM) solution helps enterprises deliver personalized, interactive communications via customers' preferred channels—and at tremendous scale. Designed for the business user, SmartCOMM helps to simplify and standardize work processes leading to improved internal efficiency and ROI. SmartCOMM helps enterprise organizations centrally manage their critical business and customer communications processes. This CCM solution provides a wealth of realized benefits. Future-proof your organization by easily adding new communications channels and seamlessly orchestrating conversations across them. Engage customers with tailored and personalized communications that are brand-consistent, relevant, and provide meaningful value. Reach customers via their preferred channels with omnichannel communications designed to optimize their experience.

DocPath´s document software is geared towards Customer Communications Management and Document Output Management. Consult the many benefits offered by DocPath in those areas for each of the main business processes below: Enhanced corporate image and client communications, via targeted TransPromo messages, high-quality documents, online document generation and distribution and a wide range of distribution channels. Merging of document models (contracts, BOLs, etc.), as each template can be adapted to each client during document generation. Print control with toner saving. A single product for batch production, Web environments, etc. Integration with document managers: Documentum, FileNet, etc. Integration with main ERPs: JD Edwards, SAP, Oracle, etc. Flexibility in all processes as DocPath solutions are scalable and can be expanded to meet your company's needs.

Meet Your New Customer Communications Platform Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers. Collaborate more efficiently by using a central hub for all incoming messages. Be more accessible, more flexible and build better workflows across WhatsApp Business, Messenger, Livechat, Apple Business Chat and email. Platform: ✓ Multichannel Inbox ✓ Analytics & Insights Channels & features: ✓ WhatsApp Business API ✓ Social Messaging ✓ Outbound Messaging ✓ Livechat ✓ Chat widget ✓ Teams module ✓ Smart routing ✓ Call deflection ✓ Tag & label management ✓ User management ✓ Contact management

Increase your revenue by connecting with your customers using a multi-channel conversational relationship platform. Connect with site visitors via: voice, live chat, two-way texting, video, and social messaging from one tool. Works at any website and helps to increase the conversion rate up to 75% Add a business line and virtual phone system to your personal phone using our web portal or mobile application. Setup IVR, build your call flow and enable call forwarding to make sure no customers calls are ever missed. Connect with your customers using SMS text messages. It’s easy and convenient – client can initiate text message from your website using Voizee widget and you can pick up from there. Centralize all of your customer conversations into one singular dashboard, no matter the channel.

All-in-One Communication Platform for Hotels Increase your direct bookings and your customer satisfaction with our cutting edge AI-powered Chat Booking Assistant and a one-stop platform for all your communication channels

Content Composer is Hyland’s flagship CCM solution. Content Composer helps organizations increase engagement with external parties by enabling automated, rule-based correspondence for a variety of communication needs ranging from simple to complex, including larger batch processing. Featuring omnichannel delivery and robust output management, Content Composer allows organizations to deliver content and communications at the time and in the format customers require. Designed to integrate with enterprise applications and office productivity software, Content Composer features creation, distribution, and management tools to provide timely, accurate, and compliant customer communications.

Customer communications platform that helps businesses to communicate with customers via personalized content over 6 channels and 100+ languages. Our product features are: 1. Print Design Studio 2. Email Design Studio 3. Short Message Design Studio 4. Transaction system for mass communication 5. Translation system 6. AI driven copy writing for content generation 7. AI driven image generation for communications 8. Integrations with business systems 9. Mail room app for managing the print jobs 10. Cloud storage of all generated contents

Reach customers where they are. Help your customers reach you with the scale of Google Search and Maps. With Business Messages’ conversational experience, delight your customers and drive results. Show expected wait times, answers to frequently asked questions, and the option to connect with live help. Route calls to personalized messaging and improve customer satisfaction with CSAT data and feedback. Contact one of our partners to enable messaging and to optimize your program.

Only messaging channels provide continuous, convenient, and persistent customer conversations. And only Conversocial gives your brand preemptive, one-to-one, and scalable conversational CX. Join the world’s leading brands who believe in the power of messaging. Use Conversocial to care for your customers. Increase brand loyalty and customer satisfaction by resolving service-related conversations effortlessly. Use Conversocial to acquire more customers. Drive commerce through care with unique and memorable customer experiences — driven by adaptive automation. Use Conversocial to engage more customers. Retain your customers with targeted messages and personalized customer experiences on messaging channels. Using Notify, one Conversocial partner initiated over 2.5 million two-way conversations with an average open rate of 78% and an engagement rate of 8%.

Through the utilization of automated call, text, email, and voice first SPLICE Software support businesses in creating engaging and effective communication programs that integrate seamlessly with any pre-existing workflows. SPLICE’s patented Dialog Suite™ manages all your customer opt-ins to ensures that all your communications are legally compliant. From marketing messages and surveys to payment processing and reminders, SPLICE’s automated communications can add efficiency to any use case and can be applied to both inbound and outbound messaging. And with award-winning analytics tools, you can see for yourself the difference quality communication can make!

Chat2Desk is a chat center for businesses. It helps businesses improve interaction with existing customers and attract new ones. The service also allows you to improve the efficiency of processes and automate work tasks. Chat2Desk supports omnichannel communication, allowing you to add all popular messengers and social networks in one window to make it convenient for customers to communicate with the company. Chatbots, including those with AI, help automate communication with customers and solve their standard questions. Chat2Desk also has a widget with online chat to the website - customers will quickly get help or the information they need. Ability to connect to CRM systems and any other tools thanks to the open API.

RingCentral Engage enables companies internationally to manage all their digital customer care channels through one unified platform. Using RingCentral Engage, you can aggregate and distribute customer messages coming from Mobile, Social Media, Messaging apps, Email and many other channels through one unique interface, making it easier and more efficient to manage clients' inquiries. Not only this increases your efficiency while reducing your workload, but it also has a direct impact on your customers' satisfaction and enables you to better monitor your team's success. Handle large volumes of interactions on Facebook, Twitter, Instagram, YouTube, and other social media apps. Chat with customers using WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram Direct Messages, Google Business Messages, and in-app messaging on any web, iOS, or Android device.

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate, and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships. Learn more at front.com

Connect aid donors and recipients maintaining privacy, and robust donor profiles including donor engagement. Manage guest outreach, marketing, reservations, interactions, call deflection, events, feedback, self-service, payments and more. Help businesses improve engagement, automate processes, securely collaborate, and scale services across all channels. Offer convenient, timely, and personalized service to your customers, a smooth purchase experience across channels. Support patients to take proactive control of their health through self-care. Messaging or email communication between doctors, patients & care providers. Offer convenient, timely, and personalized service to your customers.

Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct. Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system. Globally Daisee operates in Australia, New Zealand and the USA.

ReviewPro provides a powerful set of tools and processes to help hoteliers with guest experience management. By collecting guest feedback across all key touchpoints in the guest journey, and managing it on one central dashboard, brands can now gain valuable insights into areas where operational and service improvements are needed. By using an AI-driven messaging platform, hoteliers can automate guest communication to respond faster and more efficiently to queries or requests. These tools allow hoteliers to take quick action to fix problems, even while the guest is still on property. Guests insights can be leveraged to elevate the guest experience, boost online reputation, improve rankings on OTAs and TripAdvisor, and increase revenue.

SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging channels, including WhatsApp, Instagram, live chat, and more. SleekFlow is dedicated to shaping the future of communication by empowering companies to center all their workflows around meaningful conversations. SleekFlow has a presence in Singapore, Hong Kong, Malaysia, Indonesia, Brazil, and the UAE. In Aug 2024, the startup secured an $7M USD Series A+ funding round led by Atinum Investment, with participation from existing investors (AEF Greater Bay Area Fund, managed by Gobi Partners GBA and Transcend Capital Partners) and a new investor, Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC). The company has raised a total of US$15 million to date.

imBee is a collaborative One Team Inbox that consolidates a vast majority of your Instant Messaging channels with over 300+ tools to optimize communication efficiency and improve customer relationships through effective conversational engagement. By providing best-in-class business tools and workflow automation, imBee ensures brands scale their businesses and improve internal and external communication. With imBee, enterprises can manage customer communication, sales, and support in one place, streamlining team efforts and helping to recover lost sales. imBee launched AiskBee in 2023, Hong Kong’s First ChatGPT-Powered Enterprise Knowledge Base Solution, revolutionizing customer engagement with dynamic customisation and leveraged AI capabilities. In line with international data security standards, ISO27001 certification and private cloud data security, imBee’s commitment to data security ensures the protection of users’ sensitive information.

Automate your processes with TimelinesAI, manage WhatsApp for your business and improve your sales and customer support teams. You can create your rules on WhatsApp and focus on business growth. Set the integration once, and always get automatic updates into your CRM. Your team will always know if there are any special deals, offers, or meaningful discussions with your clients. TimelinesAI supports the connection of multiple Whatsapp numbers and groups. You can send mass marketing messages to your contacts. You can upload a CSV list with contact numbers and send the Mass messaging campaign on Whatsapp. If there was no previous communication with the person, TimelinesAI will automatically start a new chat. Your users can gain shared access to the Whatsapp account from multiple devices. You can connect a Whatsapp account to up to 4 additional Whatsapp Web or Desktop applications of your employees. Connect Shared Inbox and review how your team members communicate with your clients.

Rapidly integrate xPression’s rules-based assembly, interactive editing and document output capabilities. xPression provides an open architecture that enables seamless integration with systems of record and departmental applications including customer service, customer relationship management, enterprise content management, human capital management, finance, legal, and more. The application integration capabilities of xPression enable organizations to embed document personalization and generation services in any Java, Microsoft, or Web-based application, and easily call xPression from business workflows to generate documents in real time or queue them up for batch processing. xFramework, the published API for xPression, includes a comprehensive set of SOAP and RESTful Web Services, Java API, and JMS facade to rapidly integrate xPression’s rules-based assembly, interactive editing, and robust document output capabilities with new or existing enterprise systems.

Tendant separates personal communications and data from business communications and data. There is no access to an employee’s personal communications or data. A perfect solution for BYOD communications. Employees get the benefits of a business only mobile number without having to carry a second phone. Tendant consolidates communications between two parties into a multi-channel chat inbox. With Tendant, users only have to check a single place to read and respond to emails*, text messages, voicemail, system alerts, appointment requests and more are all in one-place, eliminating the need to check disconnected communication silos. Tendant gives businesses access to business communications and business data on a smartphone whether these are company-owned or employee-owned – without violating or compromising employee- privacy.

Chaport is multi-channel live chat, chatbot and knowledge base software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.

Engage your customers through 20+ channels in one platform and give the best customer experience with Qiscus. Convert leads, handle complaints, and market your products with our features. Multiple Channels are integrated into one dashboard, WhatsApp, Facebook, Instagram, LiveChat, and many more. Put a chat widget on your website and mobile apps. Complete analytics about your customers, agents, and channels. Integrate with many other systems for automation and scaling. Thousands of businesses have delighted millions of customers with Qiscus’ solutions, conquering competition with cutting-edge innovation. Maximize customers’ trust in every part of their journey. Remove lead leakages and slow responses. Welcome your customers on one unified platform and manage their profiles with CRM. Answer inquiries, introduce your product and segmentize customers with CRM and tagging. Provide efficient and structured support with multichannel inbox.

Upgrade to an all-in-one client communication platform. Your data, your control, your brand. The consensus among experts is clear, just don't use social chat platforms for your business. Start chat instantly, easily, and now securely, with Qwil Messenger. Increase in open rates with Qwil Messenger compared to email. Increase in response rates with Qwil Messenger compared to email. Response time drops from 90 minutes for emails to 90 seconds with Qwil Messenger. Stay in touch with clients, colleagues, and your team easily with a secure banking-grade app. Effortlessly manage conversations and add participants as needed. Stay connected on the go, whether you're on desktop or mobile. Save time by avoiding extra passwords, secure emails, or identification calls. Share your screen, and send messages and documents in the same conversation. Schedule your next meeting with participants in the chat, no risk of unwelcome guests.

Alchem-e integrates a graphically rich dashboard for command and control of the operation, and a rapid setup of automated processes; along with, an advanced workflow management system that tracks activity, automates tasks, secures data and empowers people with the tools and information they need to do their jobs better. It's well-suited for in-house print production centers, service providers and marketing organizations. Features a graphically rich user interface coupled with the insight tools needed to manage document production and distribution. Specific modules are designed so you can monitor the pulse of your operations and stay in constant connection with customers. For your enterprise production, metrics provide quick, consolidated views into important KPIs including operational processing, omni-channel distribution, service-level administration, sales & financial performance and more.

Companies with a strong omnichannel experience retain 89% of customers. Strike up real-time conversations where your customers are to provide a positive customer journey for an improved experience, brand perception and retention rate. A staggering 99% of customers will remain loyal when their concerns are resolved on the first attempt. Empower your agents with a Unified Agent Workspace and productive tools to deliver a customer experience like never before. Customers’ intent is visible to an agent while they are still typing. List of predetermined responses to common queries that save agent’s significant time. Add notes to the on-going conversation for future reference. Classify conversation for further reference with multiple tags and wrap up quickly with wrap-up calls. Leave no customer unattended. Continue generating leads while your agents are online or away. Maximize conversion with customer’s past interaction details on a single screen.

Personal AI engines driving individual customer journeys towards your business goals, continuously from start to finish. Pursuing journey optimization over time and across engagement channels. Drive user journeys towards their desired value goals from using your product in minimum TTV. Empower product champions of your customer accounts to set individual user goals and further personalize users’ experiences to ensure and sustain success of both high-touch and long-tail accounts. Engage with each individual customer, leveraging 1:1 personalization experiences, for optimal impact on your KPIs. Customer engagement journeys (e.g onboarding) enable marketers to focus on what they want to achieve, while having AI engines carry out the how. Drive self-service and agent-based Customer Service journeys, continuously from issue to resolution across channels, for ‘troubleshoot & resolve’ technical or commercial issues.

A powerful, end-to-end solution that significantly improves your ROI throughout the communication lifecycle. Sefas is the only customer communication management solution that does true integration of all print and digital formats. We are market leaders in ingesting communication from all sources, standardizing it, and controlling the entire production workflow. By helping you understand customer behavior, we help you better serve your customers and significantly improve customer experience. Your customers expect a seamless experience throughout the customer journey and Sefas' omnichannel customer communication management solution makes it possible.

Customer Communication Management, also known as omnichannel customer engagement, refers to a convergent set of information technology solutions that enable organizations to manage every aspect of customer communication. CCM provides a centralized platform that connects an organization’s enterprise and core applications, web modules, portals, customer relationship management systems, etc. and automates the delivery of communications across multiple engagement channels, including email, print, SMS, WhatsApp, and other social media platforms. Additionally, CCM helps organizations to personalize communications, based on the customer’s profile, interests, and behavioral patterns, and to share targeted communications on their preferred channels. Armed with various functionalities, including modern designer, secure distribution, tracking and monitoring, user-friendly templates, Newgen’s omnichannel customer engagement software, enables business leaders to enhance customer experience.