Moxo
Moxo’s service orchestration platform transforms complex B2B relationships into seamless experiences.
Business processes often fragment across departments, clients, vendors, and partners, creating inefficiency and risks. Our platform streamlines these workflows—turning disjointed experiences into smooth, efficient operations that reduce costs and enhance client satisfaction.
Moxo accelerates critical processes including client onboarding, document collection, and exception handling. The results: faster completion times, reduced compliance risks, and superior client experiences.
Leading institutions across financial services, consulting, legal, healthcare, and real estate—including Citibank and BNP Paribas —trust Moxo to orchestrate their mission-critical business relationships.
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CCM Gateway
CCM Gateway is a next-generation solution to the challenges of archiving and managing transactional customer communications. It supports market leading enterprise content management systems as well as document and archiving platforms from Alfresco, Microsoft and IBM. This tool offers universal print-stream archiving and print stream conversion across industries and business applications. It classifies, transforms, indexes, and efficiently stores high-volume documents of almost any kind. The solution supports a wide range of source document formats including AFP, Xerox Metacode, PCL, PostScript and images. Customer Communications and universal print stream archiving across applications, formats and document types. Accepts the widest range of source document formats. Migrate archives to more modern and cost effective platforms. Transform, index and load print streams into platforms like Alfresco and SharePoint with compression rates as high as 95%.
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Lanvera
Lanvera is a leading document outsourcing and technology company specializing in the production, delivery and archiving of all secure customer communications including invoices, statements, tax forms, collection letters and other business critical documents via print/mail and electronic platforms. Reliable archiving of documents and other customer communications is essential for compliance as well as customer support. Best practices call for archiving an exact image of what was sent to the Customer, including marketing offers — not simply retaining them in text-based transaction formats. Whether you store communications on ECM platforms or a storage server, Lanvera provides PDFs that are fully indexed to your specifications.
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Twilio Flex
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels.
Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications.
Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.
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