Audience

Hotel owners interested in a hotel reputation platform

About GuestTouch

Refreshingly Simple Reviews, Guest Engagement and Messaging Solution for Modern Hoteliers.

Next Generation Reputation Management. Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically. Comprehensive Review Responses. Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews. Guest Messaging Platform. Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue. Fully Automated Chatbot. AI-powered webchat that increases direct bookings. Up to 60% of travel shoppers who book through an OTA

Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

GuestTouch
United States
www.guesttouch.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

GuestTouch Frequently Asked Questions

Q: What kinds of users and organization types does GuestTouch work with?
Q: What languages does GuestTouch support in their product?
Q: What kind of support options does GuestTouch offer?
Q: What other applications or services does GuestTouch integrate with?
Q: Does GuestTouch have a mobile app?
Q: What type of training does GuestTouch provide?
Q: Does GuestTouch offer a free trial?
Q: What pricing for support is available for GuestTouch?
Q: What pricing for training is available for GuestTouch?

GuestTouch Product Features

Chatbot

Prediction Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Context and Coherence Not Supported
Payment Integration Not Supported
Call to Action Not Supported
Inline Media / Videos Not Supported
Social Media Integration Not Supported
Sentiment Analysis Not Supported
Reporting / Analytics Not Supported
Human Takeover Not Supported
Ready-made Templates Not Supported

Customer Communications Management

Print Management Not Supported
Batch Communications Not Supported
Template Management Not Supported
On-Demand Communications Not Supported
Video Content Not Supported
Multi-Channel Communications Not Supported
Personalization Not Supported
Interactive Content Not Supported
Email Distribution Not Supported
Chat / Messaging Not Supported
Content Management Not Supported

Customer Feedback

Surveys Not Supported
Behavior Analytics Not Supported
Website Feedback Not Supported
Net Promoter Score (NPS) Not Supported
Bug Reports Not Supported
Screenshot / Screen Capture Not Supported
Visual Feedback Tools Not Supported
Live Chat Not Supported
Alerts / Notifications Not Supported
Video Feedback Not Supported
Community Feedback Tools Not Supported
Voice of the Customer (VoC) Not Supported
User Testing Tools Not Supported
Negative Feedback Management Not Supported

Customer Satisfaction

Survey Management Not Supported
Complaint Monitoring Not Supported
Feedback Collection Not Supported
Analytics Not Supported
360 Degree Feedback Not Supported
Call Reporting Not Supported

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported

Messaging

Voice Calling Not Supported
Video Conferencing Not Supported
End-to-End Encryption (E2EE) Not Supported
File Sharing Not Supported
Payments Not Supported
Self-Destructing Messages Not Supported
Groups / Channels Not Supported
Stickers / GIFs Not Supported
Threaded Discussion Not Supported
Search / Filter Not Supported

Reputation Management

Campaign Management Supported
Gamification Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Review Management

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Supported
White Label Not Supported

Survey

Paper Survey Not Supported
Question Branching Not Supported
Data Analysis Tools Not Supported
Offline Response Collection Not Supported
Skip Logic Not Supported
Custom Survey URLs Not Supported
Site Intercept Survey Not Supported
Question Library Not Supported
Supports Audio / Images / Video Not Supported
Mobile Survey Not Supported
Email Marketing Not Supported

GuestTouch Additional Categories