Audience
Businesses interested in a solution to connect with their clients and improve customer experience
About ReFrame Engage
Advanced conversational intelligence for unparalleled customer experience. Context-aware solutions to provide the best customer experience within a single powerful platform. Services are enabled by seamless, and hassle-free multi-channel interactions with your customers. Empowered, context-aware interactions to build relationships with your customers. Engage is a platform that enables one-stop context-aware communication and collaboration for any industry looking to improve and streamline their customer interactions for any business services while driving great customer experiences. The solution empowers employees to deliver effectively from anywhere, anytime using any mobile device. A requirement assessment questionnaire that identifies your unique needs. Configure staff, departments, divisions, and locations, and appointment time-slot creation. Create service time-slots at the level of any entity (staff/dept/location) with intervals suited for your business or service.
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Pricing
Free Trial:
Free Trial available.
Company Information
WSD Digital
United States
reframesolutions.com/engage/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
ReFrame Engage Frequently Asked Questions
ReFrame Engage Product Features
Cloud Communication Platform
Chat / Messaging
Supported
Audio / Video Conferencing
Not Supported
Call Center
Not Supported
Call Recording
Not Supported
Call Routing
Not Supported
Fax Management
Not Supported
File Sharing
Not Supported
IVR / Voice Recognition
Not Supported
Customer Communications Management
Chat / Messaging
Supported
Multi-Channel Communications
Supported
Batch Communications
Not Supported
Content Management
Not Supported
Email Distribution
Not Supported
Interactive Content
Not Supported
On-Demand Communications
Not Supported
Personalization
Not Supported
Print Management
Not Supported
Template Management
Not Supported
Video Content
Not Supported
Customer Engagement
Communication Management
Supported
Analytics
Not Supported
Churn Management
Not Supported
Community Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Not Supported
Gamification
Not Supported
Live Chat
Not Supported
Video Content
Not Supported
Customer Experience
Customer Segmentation
Supported
Action Management
Not Supported
Analytics
Not Supported
Dashboard
Not Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Customer Success
Communication Management
Supported
Account Alerts
Not Supported
Account Management
Not Supported
Customer Engagement
Not Supported
Customer Lifecycle Management
Not Supported
Health Score
Not Supported
Onboarding
Not Supported
Revenue Management
Not Supported
Usage Tracking / Analytics
Not Supported
Win / Loss Analysis
Not Supported
Unified Communications
Chat / Messaging
Supported
Audio / Video Conferencing
Not Supported
Calendar Management
Not Supported
Call Recording
Not Supported
Call Routing
Not Supported
Fax Management
Not Supported
File Sharing
Not Supported
Mobile Access
Not Supported
Multi-User Collaboration
Not Supported
Voice Mail
Not Supported
