Audience
All customer facing businesses - healthcare, financial services, collections, insurance, energy, utilities, telcommunications, public sector
About Daisee
Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring.
Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct.
Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system.
Globally Daisee operates in Australia, New Zealand and the USA.
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Pricing
Starting Price:
$89/month
Pricing Details:
This is an all you can eat monthly charge.
Free Trial:
Free Trial available.
Integrations
Company Information
daisee
Founded: 2017
Australia
www.daisee.com
Videos and Screen Captures
How Daisee AI works
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Daisee Frequently Asked Questions
Daisee Product Features
Artificial Intelligence
For Healthcare
Supported
For Sales
Supported
For eCommerce
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Process/Workflow Automation
Supported
Chatbot
Not Supported
Image Recognition
Not Supported
Multi-Language
Not Supported
Rules-Based Automation
Not Supported
Virtual Personal Assistant (VPA)
Not Supported
Business Intelligence
Dashboard
Supported
Data Analysis
Supported
Key Performance Indicators
Supported
Performance Metrics
Supported
Trend / Problem Indicators
Supported
Visual Analytics
Supported
Ad Hoc Reports
Not Supported
Benchmarking
Not Supported
Budgeting & Forecasting
Not Supported
Natural Language Generation (NLG)
Not Supported
Predictive Analytics
Not Supported
Profitability Analysis
Not Supported
Strategic Planning
Not Supported
Business Performance Management
Ad hoc Analysis
Supported
Dashboard
Supported
Key Performance Indicators
Supported
Predictive Analytics
Supported
Quantitative Analysis
Supported
Scorecarding
Supported
Ad Hoc Reports
Not Supported
Budgeting & Forecasting
Not Supported
Consolidation / Roll-Up
Not Supported
Qualitative Analysis
Not Supported
Strategic Planning
Not Supported
Call Center
Inbound Call Center
Supported
Outbound Call Center
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Not Supported
Claims Processing
Compliance Management
Supported
Customer Management
Supported
Adjustor Management
Not Supported
Case Management
Not Supported
Claim Resolution Tracking
Not Supported
Co-Pay & Deductible Tracking
Not Supported
Electronic Claims
Not Supported
Forms Management
Not Supported
Paper-Based Claims
Not Supported
Payor Management
Not Supported
Policy Administration
Not Supported
Compliance
Compliance Tracking
Supported
HIPAA Compliance
Supported
Risk Management
Supported
Archiving & Retention
Not Supported
Artificial Intelligence (AI)
Not Supported
Audit Management
Not Supported
Controls Testing
Not Supported
Environmental Compliance
Not Supported
FDA Compliance
Not Supported
ISO Compliance
Not Supported
Incident Management
Not Supported
OSHA Compliance
Not Supported
Sarbanes-Oxley Compliance
Not Supported
Surveys & Feedback
Not Supported
Version Control
Not Supported
Workflow / Process Automation
Not Supported
Customer Communications Management
Multi-Channel Communications
Supported
Batch Communications
Not Supported
Chat / Messaging
Not Supported
Content Management
Not Supported
Email Distribution
Not Supported
Interactive Content
Not Supported
On-Demand Communications
Not Supported
Personalization
Not Supported
Print Management
Not Supported
Template Management
Not Supported
Video Content
Not Supported
Customer Experience
Analytics
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Text Analysis
Supported
Action Management
Not Supported
Customer Segmentation
Not Supported
Survey Management
Not Supported
Trend Analysis
Not Supported
Customer Service
Call Center Management
Supported
Performance Metrics
Supported
Self Service Portal
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
HIPAA Compliance
Compliance Reporting
Supported
For Healthcare
Supported
Remediation Management
Supported
Risk Management
Supported
Access Control / Permissions
Not Supported
Audit Management
Not Supported
Data Security
Not Supported
Documentation Management
Not Supported
Incident Management
Not Supported
Policy Training
Not Supported
Vendor Management
Not Supported
Insurance Claims Management
Fraud management
Supported
Reporting
Supported
CRM
Not Supported
Claims tracking
Not Supported
Customer portal
Not Supported
Document management
Not Supported
EDI data exchange integrations
Not Supported
Electronic claims
Not Supported
Natural Language Processing
Part-of-Speech Tagging
Supported
Co-Reference Resolution
Not Supported
In-Database Text Analytics
Not Supported
Named Entity Recognition
Not Supported
Natural Language Generation (NLG)
Not Supported
Open Source Integrations
Not Supported
Parsing
Not Supported
Sentence Segmentation
Not Supported
Stemming/Lemmatization
Not Supported
Tokenization
Not Supported
Patient Engagement
Appointment Scheduling
Supported
Care Planning
Not Supported
Collaboration
Not Supported
Messaging
Not Supported
Mobile Access
Not Supported
Patient Education
Not Supported
Patient Portal
Not Supported
Personal Health Record
Not Supported
Progress Tracking
Not Supported
Self Management
Not Supported
Qualitative Data Analysis
Quantitative Content Analysis
Supported
Sentiment Analysis
Supported
Annotations
Not Supported
Collaboration
Not Supported
Data Visualization
Not Supported
Media Analytics
Not Supported
Mixed Methods Research
Not Supported
Multi-Language
Not Supported
Qualitative Comparative Analysis
Not Supported
Statistical Analysis
Not Supported
Text Analytics
Not Supported
User Research Analysis
Not Supported
Quality Management
Complaint Management
Supported
Compliance Management
Supported
Risk Management
Supported
Training Management
Supported
Audit Management
Not Supported
Corrective and Preventive Actions (CAPA)
Not Supported
Defect Tracking
Not Supported
Document Control
Not Supported
Equipment Management
Not Supported
ISO Standards Management
Not Supported
Maintenance Management
Not Supported
Supplier Quality Control
Not Supported
Sales Coaching
Assessments
Supported
Goal Setting / Tracking
Supported
Performance Metrics
Supported
Audio / Video Conferencing
Not Supported
Built-In Course Authoring
Not Supported
Call Recording
Not Supported
Gamification
Not Supported
Learning Plans
Not Supported
Onboarding
Not Supported
Telemedicine
HIPAA Compliant
Supported
Appointment Reminders
Not Supported
Appointment Scheduling
Not Supported
Chat / Messaging
Not Supported
E-Prescribing
Not Supported
For Medical Purposes
Not Supported
Multi-Provider Practice
Not Supported
Online Forms
Not Supported
Patient Queue Management
Not Supported
Practice Management
Not Supported
Remote Treatment Plans
Not Supported
Teleradiology
Not Supported
Video Conferencing
Not Supported
Transcription
AI / Machine Learning
Supported
Natural Language Processing (NLP)
Supported
Annotations
Not Supported
Audio/Video File Upload
Not Supported
Automatic Transcription
Not Supported
Collaboration Tools
Not Supported
File Sharing
Not Supported
For Manual Transcription
Not Supported
Full Text Search
Not Supported
Multi-Language Support
Not Supported
Playback Controls
Not Supported
Speech Recognition
Not Supported
Subtitles
Not Supported
Text Editor
Not Supported
Timecoding
Not Supported
Workforce Management
Performance Appraisal
Supported
Budgeting & Forecasting
Not Supported
Contractor Management
Not Supported
Employee Lifecycle Management
Not Supported
Labor Projection
Not Supported
Recruiting Management
Not Supported
Scheduling
Not Supported
Skills Tracking
Not Supported
Time & Attendance
Not Supported
Variable Workforce
Not Supported
