Audience
Companies that want to better engage their customers via messaging
About Conversocial
Only messaging channels provide continuous, convenient, and persistent customer conversations. And only Conversocial gives your brand preemptive, one-to-one, and scalable conversational CX. Join the world’s leading brands who believe in the power of messaging. Use Conversocial to care for your customers. Increase brand loyalty and customer satisfaction by resolving service-related conversations effortlessly. Use Conversocial to acquire more customers. Drive commerce through care with unique and memorable customer experiences — driven by adaptive automation. Use Conversocial to engage more customers. Retain your customers with targeted messages and personalized customer experiences on messaging channels. Using Notify, one Conversocial partner initiated over 2.5 million two-way conversations with an average open rate of 78% and an engagement rate of 8%.
Other Popular Alternatives & Related Software
IBM watsonx Assistant
IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
Learn more
Freshchat
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
Key Value Propositions:
1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional
3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
Learn more
CM.com
Mobile communication and payments solutions. Combine messaging channels like WhatsApp with innovative payments to create true Conversational Commerce. We help companies communicate. Our customers use SMS, Voice and the world’s most popular chat apps: WhatsApp, Apple Business Chat, Google RCS. Start the conversation in the channel your customers prefer and let the AI bot do the talking. Integrate commerce in the conversation to drive conversions. CM.com is a licensed Payment Service Provider, offering a range of options for any channel with Apple Pay, Google Pay, WeChat Pay, Credit Cards and local payments like iDeal and Bancontact. CM.com is also a Ticketing platform helping festivals, museums and stadiums sell and manage any type of ticket. The Customer Data Platform takes marketing to a personal level. Identity and e-sign solutions assure authentication in any transaction.
Learn more
Freshdesk
Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.
Learn more
Integrations
Company Information
Conversocial
Founded: 2009
United States
www.conversocial.com
Videos and Screen Captures
Other Useful Business Software
99.99% Uptime for MySQL and PostgreSQL Databases
Cloud SQL Enterprise Plus delivers near-zero downtime with 35 days of point-in-time recovery. Supports MySQL, PostgreSQL, and SQL Server.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online
Conversocial Frequently Asked Questions
Conversocial Product Features
Customer Experience
Analytics
Supported
Feedback Management
Supported
Knowledge Management
Supported
Sentiment Analysis
Supported
Action Management
Not Supported
Customer Segmentation
Not Supported
Dashboard
Not Supported
Multi-Channel Collection
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Customer Service
Alerts / Escalation
Supported
Workflow Management
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
