Audience
Leaders and managers of support, success, product and CX
About Prodsight
Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.
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Pricing
Starting Price:
$100 per month
Free Trial:
Free Trial available.
Company Information
Product Insight
Founded: 2017
United Kingdom
prodsight.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
Prodsight Frequently Asked Questions
Prodsight Product Features
Customer Experience
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Text Analysis
Supported
Trend Analysis
Supported
Action Management
Not Supported
Survey Management
Not Supported
