Audience
Mid-market and enterprise organizations in retail, healthcare, hospitality, transportation, and the public sector.
About RateNow
RateNow is a cloud-based experience and feedback management platform for collecting and analyzing customer, patient, passenger, and employee feedback. Organizations can deploy surveys through SMS, WhatsApp, email, web and in-app pop-ups, QR codes, phone surveys, and on-site touchscreen or smiley-button terminals. The platform brings responses together in dashboards with NPS, CSAT, and CES measures, segmentation, reporting, and automated alerts. Its case-management tools help teams follow up on negative feedback, while AI text analysis classifies comments by sentiment and topic. RateNow also provides a mobile app for viewing results, comments, and alerts, and supports CRM data exchange through a REST API or CSV upload. The service is offered on a project-specific monthly subscription, with a 12-month minimum for terminal-based service.
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Pricing
Pricing Details:
For terminal-based deployments, RateNow provides a fully managed service for a monthly fee that includes device rental, setup and configuration, its data analysis and management platform, support, maintenance, and guaranteed operation. The minimum contract is 12 months, and pricing is tailored to each project.
Integrations
API:
Yes, RateNow offers API access
No integrations listed.
Company Information
RateNow
Founded: 2014
Spain
www.ratenow.cx/
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Product Details
Platforms Supported
Cloud
iPhone
Android
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online
RateNow Frequently Asked Questions
Q: What kinds of users and organization types does RateNow work with?
RateNow works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does RateNow support in their product?
RateNow supports these languages: English, French, Spanish, and Italian.
Q: What kind of support options does RateNow offer?
RateNow offers support via phone support and online.
Q: Does RateNow have an API?
Yes, RateNow has an API.
Q: Does RateNow have a mobile app?
Yes, RateNow has a mobile app for iPhone and Android.
Q: What type of training does RateNow provide?
RateNow provides training in the form of documentation, live online, in person, and videos.
