Caplena vs. Prodsight Comparison


Caplena	Prodsight Product Insight	+	+
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About • Categorize Themes • Visualize Results • Topic-Level Sentiment Analysis • Powered by Collaborative AI Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them. Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn.	About Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies interested in a powerful text analysis platform for open-ended feedback	Audience Leaders and managers of support, success, product and CX
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing $100 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Caplena Founded: 2017 Switzerland caplena.com/en/	Company Information Product Insight Founded: 2017 United Kingdom prodsight.com
Alternatives Clarabridge	Alternatives ClientZen
Semantria Lexalytics	Clientpulse
Komprehend	Seven24
Canvs Canvs AI	Klarion AI
Google Cloud Natural Language API Google View All	Caplena View All
Categories Customer Experience Supported Customer Feedback Supported Sentiment Analysis Supported Text Analytics Supported Text Mining Supported	Categories Customer Experience Supported Customer Feedback Supported
	Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Supported
Integrations Axis LMS Supported Formstack Not Supported Freshdesk Not Supported G2 Not Supported Google Business Profile Not Supported Google Chrome Not Supported Google Sheets Not Supported Jotform Not Supported Pendo Not Supported Quickwork Supported SatisMeter Not Supported Stackreaction Not Supported SurveyMonkey Not Supported Tripadvisor Not Supported Typeform Not Supported Wufoo Not Supported Yelp Not Supported Zapier Not Supported Zendesk Not Supported Show More Integrations View All 2 Integrations	Integrations Axis LMS Not Supported Formstack Supported Freshdesk Supported G2 Supported Google Business Profile Supported Google Chrome Supported Google Sheets Supported Jotform Supported Pendo Supported Quickwork Not Supported SatisMeter Supported Stackreaction Supported SurveyMonkey Supported Tripadvisor Supported Typeform Supported Wufoo Supported Yelp Supported Zapier Supported Zendesk Supported Show More Integrations View All 26 Integrations
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