Alternatives to Caplena
Compare Caplena alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Caplena in 2026. Compare features, ratings, user reviews, pricing, and more from Caplena competitors and alternatives in order to make an informed decision for your business.
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Get insightful text analysis with machine learning that extracts, analyzes, and stores text. Train high-quality machine learning custom models without a single line of code with AutoML. Apply natural language understanding (NLU) to apps with Natural Language API. Use entity analysis to find and label fields within a document, including emails, chat, and social media, and then sentiment analysis to understand customer opinions to find actionable product and UX insights. Natural Language with speech-to-text API extracts insights from audio. Vision API adds optical character recognition (OCR) for scanned docs. Translation API understands sentiments in multiple languages. Use custom entity extraction to identify domain-specific entities within documents, many of which don’t appear in standard language models, without having to spend time or money on manual analysis. Train your own high-quality machine learning custom models to classify, extract, and detect sentiment.
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Delighted
Qualtrics
Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations: - Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards - Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.Starting Price: Free -
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Clarabridge
Clarabridge
The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying. -
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Semantria
Lexalytics
Semantria is a natural language processing (NLP) API from Lexalytics, leaders in enterprise sentiment analysis and text analytics since 2004. Semantria offers multi-layered sentiment analysis, categorization, entity recognition, theme analysis, intention detection and summarization in an easy-to-integrate RESTful API package. Semantria is totally customizable through graphical configuration tools, supports 24 languages, and can be deployed across private, public and hybrid clouds. Semantria scales effortlessly from single servers to entire data centers and back again to meet your on-demand processing needs. Integrate Semantria to add powerful, flexible text analytics and natural language processing capabilities to your cloud-based data analytics products or enterprise business intelligence infrastructure. Or add Lexalytics storage and visualization tools to create a complete business intelligence platform for storing, managing, analyzing and visualizing text documents. -
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Komprehend
Komprehend
Komprehend AI APIs are the most comprehensive set of document classification and NLP APIs for software developers. Our NLP models are trained on more than a billion documents and provide state-of-the-art accuracy on most common NLP use cases such as sentiment analysis and emotion detection. Try our free demo now and see the effectiveness of our Text Analysis API. Maintains high accuracy in the real world, and brings out useful insights from open-ended textual data. Works on a variety of data, ranging from finance to healthcare. Supports private cloud deployments via Docker containers or on-premise deployment ensuring no data leakage. Protects your data and follows the GDPR compliance guidelines to the last word. Understand the social sentiment of your brand, product, or service while monitoring online conversations. Sentiment analysis is contextual mining of text which identifies and extracts subjective information in the source material.Starting Price: $79 per month -
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Clootrack
Clootrack
Clootrack is an AI Superagent for Fastest Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It helps enterprises uncover the exact reasons behind customer sentiment, which is used to enhance overall customer experience, reduce customer churn, accelerate product development, and enter new markets. The insights are based on a comprehensive set of data, both first-party and online. Clootrack insights, including qualitative data, are 98% accurate. Our patented unsupervised analysis ensures qualitative insights are unbiased and actionable. The platform includes 1000+ connectors to enterprise data sources and can crawl data from online sources. -
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Kimola Cognitive
Kimola
Kimola Cognitive is a rock-solid Machine Learning Platform that enables users to grab reviews from 20+ channels and analyze + classify customer feedback -or any text data- automatically. Here are the TOP skills of Kimola Cognitive: - Scrape Web and Collect Reviews - Text Analysis with Entity Recognition - Analyze Data with Pre-Built models on Kimola Cognitive Gallery - Create, Train and Store Your Own Custom Models (No Coding Skills are Required) - Create Executive Summary, Generate SWOT Analysis and many powerful marketing materials using GPT Integration - Available in 6 languages (and counting!)Starting Price: $199 / 10000 Queries / month -
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Canvs
Canvs AI
Canvs AI is an insights platform that transforms open-ended text from surveys, social media, transcripts, product reviews, and more into conversational intelligence about how people feel and why. Canvs is used by some of the world’s most admired brands, research agencies, and media and entertainment companies to accelerate time-to-insights, deepen understanding of audiences, and reduce the cost of analysis. Automate the analysis of open-ended text to quickly unlock consumer insights with deep, nuanced emotional context and high analytical confidence. Quickly explore, filter, and compare findings and generate stunning data visualizations with Canvs’ intuitive, easy-to-use insights portal. Streamline analysis of open-ends in your brand and concept tests and automate the coding of unaided awareness, recall and attribute questions. Quickly identify and categorize the sentiment and emotions associated with responses and respondents. -
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Repustate
Repustate
Repustate provides world-class AI-powered semantic search, sentiment analysis and text analytics for organizations globally. It gives businesses the capability to decode terabytes of information and discover valuable, actionable, business insights more astutely than ever. From our esteemed clients in the Healthcare industry, to recognised leaders in Education, Banking or Governance, Repustate provides continuous deep dives into complex integrated data across industries. Our solution drives sentiment analysis and text analytics for social media listening, Voice of Customer (VOC), and video content analysis (VCA) across platforms. It encompasses the plethora of slangs, emojis and acronyms superseding the rules of formal language in social media. Whether it’s data from Youtube, IGTV, Facebook, Twitter or TikTok, or your own customer review forums, employee surveys, or EHRs, you can identify the critical aspects of your business precisely.Starting Price: $299 per month -
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BytesView
Algodom Media
BytesView is an advanced machine learning and NLP-based text analysis tool. It can compile and analyze large volumes of text data from multiple information sources with ease. The various text mining and analysis models can help analyze and extract valuable insights from unstructured text. BytesView also offers API services that can help you train custom data analysis models with data specific to your organization to increase accuracy and efficiency. -
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Cauliflower
Cauliflower
Whether for a service or a product, whether a snapshot or monitoring over time - Cauliflower processes feedback and comments from various application areas. Using Artificial Intelligence (AI), Cauliflower identifies the most important topics, their relevance, evaluation and relationships. In-house developed machine learning models for the extraction of content and evaluation of sentiment. Intuitive dashboards with filter options and drill-downs. Use included variables for language, weight, ID, time or location. Define your own filter variables in the dropdown. Cauliflower translates the results into a uniform language if required. Define a company-wide language about customer feedback instead of reading it sporadically and quoting individual opinions. -
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MeaningCloud
MeaningCloud
MeaningCloud is the easiest, most powerful, and most affordable way to extract the meaning from unstructured content: documents, articles, social conversations, web content, etc. We provide text analytics products to extract the most accurate insights from any content in many languages. And we do it SaaS and On-prem. We work for different industries (pharma, finance, media, retail, hospitality, telco, etc.) developing personalized and industry-oriented solutions. Pay only for what you use, without any activation fees, minimum time commitment and with the most generous free plan of the market. If you don't like it, you can stop using it, just like that. Without software to install or infrastructure to deploy. All the reliability and scalability of solutions in the cloud, and the possibility of testing it for free.Starting Price: $99 per month -
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Etuma
Etuma
Etuma text analysis service turns all your open-ended customer feedback into consistent and actionable information. You receive high volumes of open-text feedback comments from multiple channels, and you struggle with systematically turning them into actionable insight in a timely manner. Manually reading and categorizing all comments is slow, expensive, and inconsistent. You’ve tried keyword analysis, but it doesn’t provide statistically meaningful or actionable information. Feedback results from different processes and channels are not aggregated, so a lot of valuable information gets lost in organizational silos where it can only be utilized by those who have access to it. Etuma has existing connectors to dozens of survey, customer experience management, and contact center platforms. You can also connect any spontaneous feedback channel like email or webforms. -
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Emotics
Adoreboard
Emotics is an emotion analytics platform that turns text data from customer and employee feedback into business answers. Emotics assigns emotions and themes into strengths, weaknesses, opportunities and threats so you can take a strategic view of your customer or employee experience. Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimize. Provides a window into the causes of emotional responses by providing a warning system for emotions that provoke actions. Measure the intensity of emotion expressed by customers across 8 emotion indexes and 24 emotions to pinpoints emotions driving themes that damage or improve the perception of CX. Enables a 360° view of customer by connection with NPS, CSAT, product reviews, social data and tools like SurveyMonkey and Zendesk. Emotics makes sentiment analysis redundant and goes further than NPS.Starting Price: $289 per month -
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Cloud4Feed
Cloud4Feed
Through Cloud4Feed's omnichannel feedback options, customize the feedback collection channel accordingly to your customer touchpoints and receive a high number of customer feedback. Customizing the feedback triggering frequency depending upon the processing time intervals at the touchpoint, prevents the delivery of an overwhelming number of surveys to your customers. Set validity periods for submitted feedback surveys. Manage reminder setups for your customers who have not yet shared feedback. Customers can easily convey to retailers their expectations about the store or brand, their views on the store's appearance, and even their wishes about the product/service they request. In the automotive sector, customer feedback is collected at different contact points and reported to enable managers to take action. The most appropriate channel is selected for the customers who have received service, and they are reached as soon as possible. -
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Mopinion
Mopinion
All-in-One User Feedback Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email). Mopinion enables its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. +Customisable feedback forms +Real-time statistics +API integrations +Various CX metrics +Text analytics +Advanced reporting capabilities Pricing for Mopinion starts at $35 (USD)/month.Starting Price: $229/month -
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WordStat
Provalis Research
WordStat is a flexible and easy-to-use text analysis software – whether you need text mining tools for fast extraction of themes and trends, or careful and precise measurement with state-of-the-art quantitative content analysis tools. WordStat can be used by anyone who needs to quickly extract and analyze information from large amounts of documents. Our content analysis and text mining software can be used in many applications such as analysis of open-ended responses, business intelligence, content analysis of news coverage, fraud detection and more. WordStat‘s seamless integration with SimStat – our statistical data analysis tool – QDA Miner – our qualitative data analysis software – and Stata – the comprehensive statistical software from StataCorp, gives you unprecedented flexibility for analyzing text and relating its content to structured information, including numerical and categorical data. -
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Fullstory
Fullstory
Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data. -
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Speak
Speak
Turn your language data into insights, fast and with no code. Join 10,000+ companies, researchers, and marketers using Speak to reduce manual labor, unlock competitive advantages, build stronger customer relationships, and make better decisions. Whether you are doing qualitative research, academic research, marketing research, competitive analysis, digital marketing, or other crucial functions of your organization, Speak has enabled easy individual and bulk uploading of audio, video, and text data. Convert audio and video to text with automated transcription, import CSVs for bulk analysis, capture recordings with an embeddable recorder, create directly in Speak, or use popular integrations to automate capture. Whether it is customer interviews, Zoom recordings, YouTube videos, podcasts, focus groups, Amazon Reviews, tweets, or other crucial qualitative feedback channels, Speak will help you identify actionable, competitive insights in your data.Starting Price: $8 per month -
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Azure Text Analytics
Microsoft
Mine insights in unstructured text using NLP—no machine-learning expertise required—using text analytics, a collection of features from Cognitive Service for Language. Gain a deeper understanding of customer opinions with sentiment analysis. Identify key phrases and entities such as people, places, and organizations to understand common topics and trends. Classify medical terminology using domain-specific, pretrained models. Evaluate text in a wide range of languages. Identify important concepts in text, including key phrases and named entities such as people, events, and organizations. Examine what customers are saying about your brand and analyze sentiments around specific topics through opinion mining. Extract insights from unstructured clinical documents such as doctors' notes, electronic health records, and patient intake forms using text analytics for health. -
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DiscoverText
Texifter
Collaborative text analytics for human and machine-learning. We provide dozens of multilingual, text mining, data science, human annotation, and machine-learning features. DiscoverText offers a range of simple to advanced cloud-based software tools empowering users to quickly and accurately evaluate large amounts of text data. Our customers sort unstructured free text common in market research, as well as associated metadata, also found in customer feedback platforms, CRMs, chats, email, large scale HR or other surveys, public comment to government agencies, Twitter, RSS feeds, and other forms of text data. Find out why we are ranked #1 for text, metadata, and social network analysis support and trusted by hundreds of academic research groups. Our machine-learning sifters are created in hours or just a few minutes using crowdsourcing. We offer an API and support technical integrations with Twitter and SurveyMonkey. -
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VizRefra
VizRefra
Analyze text with viztext 2D & 3D mapping text analysis topic modeling, sentiment analysis, word cloud. A unique machine learning algorithm to visualize topics in the text you want to discover. Text analysis provides topic modelling with navigation through 2D/ 3D maps. Uses referential framework to make logical relational topic analysis with zoom-in and zoom-out features on 2D and 3D maps including colorful word cloud. Analysis on the level of sentiment in the text with pie chart on ratio between positive, negative and neutral. Graphs top entities in the text with percentage as well as highlights in the text with entity type: government, person, organization, etc. Simple drag and drop, upload text file or paste text from the web or social media posts or enter HTTP address for a website that contains text article you like to analyze.Starting Price: $25 -
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OdinText Text Analytics
OdinAnswers
At the intersection of Customer Experience and Business Intelligence, Customer Intelligence reveals the critical connection between your customer's thoughts and feelings and the metrics driving business. Explore gives you the power to develop the Answers your company needs to make impactful decisions. You have collected the thoughts and feelings of your customers in various feedback, survey and customer support systems. Start putting this data into OdinExplore to understand at scale. Find which topics are most impactful to your customers by exploring the topics in their feedback. Explore auto-terms, create important topics, apply dictionaries, and analyze emotions and sentiment. Create segments based on specific demographics, ratings, or time periods to discover and highlight the distinctions between different groups of people. Run multiple experiments to gain new perspectives on different customer segments, products, and more.Starting Price: $999 per month -
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MonkeyLearn
MonkeyLearn
MonkeyLearn makes it simple to clean, label and visualize customer feedback — all in one place. Powered by cutting edge Artificial Intelligence. All-in-one text analysis and data visualization studio. Gain instant insights when you run an analysis on your data. Use ready-made machine learning models, or build and train your own – code free. Discover our templates, tailored for different business scenarios and equipped with pre-made text analysis models and dashboards. Identify the topics and interests that matter most to target markets. Execute demand generation and sales strategies based on accurate analyses of customer opinions and feelings. Slice and dice your survey responses by requests, intent, and sentiment. See more than the survey intended.Starting Price: $99 per month -
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NetOwl TextMiner
NetOwl
NetOwl TextMiner combines our award winning NetOwl Extractor with Elasticsearch to provide unique text analytics software. TextMiner leverages all aspects of NetOwl capabilities and is ideal for supporting “what if” analysis, discovery, quick response investigation, and detailed research. NetOwl TextMiner integrates all text analytics capabilities of NetOwl Extractor, including entity extraction, relationship, and event extraction, sentiment analysis, text categorization, and geotagging into all-encompassing text mining software. Extractor output is stored in Elasticsearch for a variety of intelligent search and analytic capabilities. The combination of Elasticsearch and NetOwl provides fast and scalable real-time text analysis for Big Data. TextMiner’s Web-based UI is an easy to use and configurable text analytics tool for different analysis scenarios and enables users to gain quick access to all and only high-value information derived from a vast amount of texts. -
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Gavagai
Gavagai
Our AI-powered natural language processing technology can capture, analyze, and visualize insights from every channel of customer communication. Call transcriptions, chats, emails, support tickets, return claims, social media, and surveys. All in 47 languages! With Explorer, anyone can analyze open ended text responses in minutes. Explorer has an API that allows you to integrate your unstructured text data into your business intelligence ecosystem. Employee experience is the field of analyzing and determining factors that make employees happy and motivated. Our products help companies process, analyze and understand large amounts of unstructured natural language data in a short amount of time. An intuitive platform to build your custom bots fully suited to your business needs, with no coding needed. Minutes to start for immediate efficiency gains. The Gavagai API is a collection of semantic analysis tools supporting 47 languages. Access our easy to use endpoints immediately. -
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Watson Natural Language Understanding is a cloud native product that uses deep learning to extract metadata from text such as entities, keywords, categories, sentiment, emotion, relations, and syntax. Get underneath the topics mentioned in your data by using text analysis to extract keywords, concepts, categories and more. Analyze your unstructured data in more than thirteen languages. Out-of-the-box machine learning models for text mining provide a high degree of accuracy across your content. Deploy Watson Natural Language Understanding behind your firewall or on any cloud. Train Watson to understand the language of your business and extract customized insights with Watson Knowledge Studio. Maintain ownership of your data with the assurance that your data is safe and secure. IBM will not collect or store your data. By using our advanced natural language processing (NLP) service, we give developers the tools to process and extract valuable insights from unstructured data.Starting Price: $0.003 per NLU item
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Relative Insight
Relative Insight
With a background in protecting children online, our comparative text analysis platform extracts business value from your text data. Relative Insight’s technology helps marketing insights professionals and brand specialists like you extract more value out of the text data you’ve already got. By utilizing a comparative approach, our platform helps you to generate rich audience insights quickly and at scale. This adds sophistication and science to your qualitative analysis. Equipped with unique marketing insights, brands can develop sharper communications, better brand positioning, and more resonant campaigns. Our platform will help you decipher and embrace your unstructured data and reduce the time it takes to analyze. This same approach can be used to analyze other primary research transcripts including videos, interviews, and focus groups, you’re sitting on a data goldmine! Relative Insight enables you to compare your brand messaging against competitors. -
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Scraawl
Scraawl
Scraawl is a suite of data analytics tools designed to empower you to gain more from your data. Whether your problem set focuses on publicly available data, images and video, unstructured text, or all of the above, Scraawl has powerful tools to enhance your analyses. Scraawl leverages state-of-the-art artificial intelligence and machine learning techniques to provide actionable insights through analytics. Our team is a multi-disciplinary group of developers, researchers, and data scientists dedicated to bringing cutting edge analytics to users. Scraawl SocL® is an enterprise-level, easy-to-use, web-based PAI listening and analytics tool. Scraawl SocL® searches, analyzes, and visualizes online conversations and news data, providing a user with a detailed 360-degree analysis. -
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I2E
Linguamatics
The Linguamatics I2E application has a proven track record in delivering best of breed text mining capabilities across a broad range of application areas. Its agile nature allows tuning of query strategies to deliver the precision and recall needed for specific tasks, but at an enterprise scale. I2E is an agile and interactive text mining application for the extraction and analysis of information. Because of its underlying Natural Language Processing (NLP) technology, I2E is particularly strong in its ability to answer a wide range of questions, from apparently simple open queries to questions that need advanced linguistic analytics. I2E can speed many research and development and clinical processes. Tasks that used to take months, or were previously not feasible with manual methods, can be done in hours or minutes. According to customers, I2E gets to actionable results at least 10 times faster than a traditional keyword search. -
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Netigate
Netigate
Netigate is a feedback platform that allows you to collect and manage valuable business insights using online surveys. Specialising in Voice of the Customer and Voice of the Employee feedback, Netigate is the complete GDPR-compliant solution for companies of all sizes. We combine a user-friendly survey platform with in-house expertise to bring you advanced data analysis, numerous survey distribution methods, real-time reporting, expert-crafted templates, text analysis for open-text-answers and much more. -
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Chattermill
Chattermill
Unified customer feedback analytics for the world's fastest growing companies. Gain an edge by unifying, measuring and analyzing all your customer feedback in real time with Chattermill. Pipe every source of feedback and customer interaction into one place with easy to use, collaborative platform. Use groundbreaking theme and sentiment AI to see how customers feel about your product, stay on top of emerging topics and understand what keeps them coming back. Filter and interpret the underlying layers of meaning within your data to instantly gauge what's driving customer experience. Analyze signals within your customer feedback to accurately identify and predict opportunities to drive revenue, advocacy and retention across each and every touchpoint -
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Atomic Intelligence
Atomic Intelligence
Atomic Intelligence provides a web-based service for the automated analysis of text content. We monitor large volumes of content, such as news, social media, and regulatory filings, and detect the opinions expressed along with mentions of company names, products, and topics. Our service is used by investment firms who use the data as part of their proprietary trading strategies, by consumer product companies who need to understand what their customers are saying, and by technology companies who want to outsource text analysis. Atomic Intelligence scans text to find mentions of companies, products, sentiment, topics, and more. Natural language processing and machine learning is used to identify important mentions, which may be explicit or implicit in the text. Atomic Intelligence works with any type of unstructured content. Upload files through the web interface, or via an API, or customize Atomic to perform automated scheduled fetching from your chosen sources. -
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LoopVOC
LoopVOC
The voice of your customer comes from more than just surveys. Customer feedback insights. Aggregated across channels, analyzed with AI in real-time, and delivered to SaaS leaders to drive better growth strategies using LoopVOC. All of your customer feedback together and analyzed in one place. AI-powered text analytics serve up customer insights so that you can spend less time searching for the problem and more time creating the solutions. And because our topic-modeling is out-of-the-box, and specific to B2B SaaS, your team can get started right away. It’s real time voice of the customer. No more guessing about what customers want. With visibility into the greatest risks and opportunities across the customer journey, your team can proactively identify issues impacting growth and build a collaborative customer program that drives impact for your customers and your bottom line.Starting Price: $149 per month -
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Syncly
Deep BlueDot
Syncly Social is an AI-powered customer intelligence platform that helps brands unlock hidden insights from customer feedback. It centralizes data from social platforms, reviews, surveys, and support channels into one unified command center. With automated tagging and sentiment analysis, Syncly removes the need for manual data organization. Teams can instantly understand what customers care about and why. Built-in discovery tools allow users to explore trends and patterns beyond simple keyword searches. Syncly Social transforms scattered feedback into clear, actionable intelligence. Backed by Y Combinator, it is trusted by brands that lead the market. -
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Amenity Analytics
Amenity Analytics
Our NLP uncovers insight from text at scale with an accuracy that is unrivaled in the industry and with the flexibility to integrate into your specific business and workflow requirements. Achieve meaningful, repeatable results. Many of our models in production achieve greater than 90% accuracy in precision and recall. Compared with the industry average of 68%, it’s no surprise why Amenity’s NLP is trusted by some of the largest players across multiple industries. Extract value-relevant text, while ignoring noise. Our NLP extracts, distills, and structures text from millions of documents into actionable business insights. It determines the context and meaning of text and how they might change from the phrase to the paragraph. Transform any source of text into industry-specific analysis and sentiment tied to business events with a clear view on the “why” behind the results. No black boxes here. Our NLP is configurable to what you need and where you need it. -
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Dcipher Analytics
Dcipher Analytics
Dcipher Analytics is the modern no-code, end-to-end SaaS-based text analytics platform that makes text analytics available for the general domain expert. The platform accelerates the time-to-insight, model-training, and automation of workflows for all analysts and insights professionals. A unique architecture and proprietary query language tailored for nested data structure, such as text, is the foundation of the solution. Dcipher Analytics is the world’s leading end-to-end solution for gaining value from unstructured text data. Whether you’re looking for a tool, an API, or pure insights, you’ve come to the right place. Analyze customer emails, reviews, and chat logs to discover issues and strengthen customer success. Build more relevant FAQs and train chatbots faster. Mine social media to understand consumer needs and pains and identify emerging trends. Use for marketing and product development. -
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Salience
Lexalytics
Text analytics and NLP software libraries for on-premise deployment or integration. Integrate Salience into your enterprise business intelligence architecture or white label it inside your own data analytics product. Salience can process 200 tweets per second while scaling from single process cores to entire data centers with a small memory footprint. Use Java, Python, .NET/C# bindings for higher level ease or the native C/C++ interface for maximum speed. Enjoy full access to the underlying technology. Tune every text analytics function and NLP feature, from tokenization and part of speech tagging to sentiment scoring, categorization, theme analysis, and more. Built on a pipeline model of NLP rules and machine learning models. When issues arise, see exactly where they are in the pipeline. Adjust specific features without disrupting the larger system. Salience runs entirely on your servers while staying flexible enough to offload insensitive data to cloud servers. -
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binds.co
binds.co
Responsive questionnaires designed to provide a personalized experience, whether on mobile or desktop. Customers give very powerful feedback through unstructured survey text. The Text Analysis Tool uses Artificial Intelligence techniques to automatically analyze these text feedbacks, so you can understand the most critical points of the journey. Engage customers, employees and managers, and increase customer response time with automatic customer journey alerts by email or SMS. With Close the Loop Chat You can meet the real-time demands of customer satisfaction survey responses. The news is that this feature allows the company to interact with the consumer through a chat, available on the platform, and the customer receives feedback in their email as in a conversation.Starting Price: $50.99 per month -
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Dandelion API
SpazioDati
Find mentions of places, people, brands and events in documents and social media. Easily get additional data about the entities. Classify multilingual text into standard, pre-defined taxonomies or build your own custom classification scheme in minutes. Identify whether the expressed opinion in short texts (like product reviews) is positive, negative, or neutral. Automatically identify important, contextually relevant, concepts and key-phrases in articles and social media posts. Compare two texts and compute their syntactic and semantic similarity. Understand when two texts are about the same subject. Extract clean text article from newspapers, blogs and other websites. Remove boilerplate and advertising and get the article full text and images.Starting Price: $49 per month -
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OpenText Unstructured Data Analytics
OpenText
OpenText™ Unstructured Data Analytics products employ AI and machine learning to help organizations uncover and leverage key insights stored deep within their unstructured data, including text, audio, video, and images. Organizations can connect all their data to understand the context and information locked inside high-growth unstructured content—at scale. Discover insights hidden within all types of media with unified text, speech, and video analytics that support more than 1,500 data formats. Use natural language processing, optical character recognition (OCR), and other AI-powered models to understand and track the meaning within unstructured data. Employ the latest innovations in machine learning and deep neural networks to understand written and spoken language in data, revealing greater insights. -
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Idiomatic
Idiomatic
Idiomatic unlocks the "why" behind your customer feedback with world-class AI that's customized to your business. Stop relying on general text analytics & manual analysis, and partner with Idiomatic to start executing the right decisions faster. See everything organized in one place, at one time. Turn feedback into data-driven actions in real-time. Understand which issues drive key metrics (NPS, CSAT, surveys, and more). Gain from our hyper-custom approach to your unique business data. Idiomatic takes the guesswork out of strategic decisions by transforming all of your customer feedback into a complete, data-driven voice of the customer picture. Take a proactive approach with Idiomatic's real-time notifications about specific changes in customer experience. Our hyper-custom approach allows you to partner your business logic with our AI and get the results you need. Connect insights from all customer feedback channels. -
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Worthix
Worthix
Surveys alone can’t cover all you need to know about your customer’s decisions. Our conversational AI augments your VOC program and eliminates survey blind spots. LUCI, our AI engine, orchestrates dynamic one-on-one conversations led by your customers that deliver qualitative insights at a quantitative scale. Invite customers to converse with LUCI during moments like post-sale, customer service interaction, renewal, or churn to find pains and opportunities at their source. Worthix connects your customer experiences with share-of-wallet, loyalty, and churn so you can drive revenue, avoid misguided costs and reduce the risk of strategic misses. Enterprise-level companies often use artificial intelligence on the back end for open-ended text analysis. But even the most powerful analytics are limited to the range of available answers to the questions you ask. -
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teX.ai
teX.ai
Given the sea of content, your business generates, identifies, and processes only text that is of interest to you, quickly, accurately, and efficiently. Regardless of your business needs, operational agility, faster decisions, obtaining customer insights or more, teXai, a Forbes recognized text analytics company, helps you take advantage of text to propel your business forward. teXai's powerful customizable preprocessor engine identifies and extracts objects of your interest in the nooks and crannies of your organization’s emails, text messages, tables, website, social media, archives, or any documents of your choice. Its intelligent customizable linguistic application identifies text genre, groups, similar content and creates concise summaries so that your business teams can obtain the right context from the right text. The easy-to-use text analytics software extracts the essence of your text and simplifies the decision-making process. -
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TextRazor
TextRazor
The TextRazor API helps you extract and understand the Who, What, Why and How from your news stories with unprecedented accuracy and speed. Entity Extraction, Disambiguation and Linking. Keyphrase Extraction. Automatic Topic Tagging and Classification. All in 12 languages. Deep analysis of your content to extract Relations, Typed Dependencies between words and Synonyms, enabling powerful context aware semantic applications. Rapidly extract custom products, companies and build problem specific rules for tagging your content with your own categories. TextRazor offers a complete cloud or self-hosted text analysis infrastructure. We combine state-of-the-art natural language processing techniques with a comprehensive knowledgebase of real-life facts to help rapidly extract the value from your documents, tweets or web pages.Starting Price: $200 per month -
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Lexalytics
Lexalytics
Integrate our text analytics APIs to add world-leading NLP into your product, platform, or application. The most feature-complete NLP feature stack on the market, 19 years in development and constantly being improved with new libraries, configurations, and models. Determine whether a piece of writing is positive, negative, or neutral. Sort and organize documents into customizable groups. Determine the expressed intent of customers and reviewers. Find people, places, dates, companies, products, jobs, titles, and more. Deploy our text analytics and NLP systems across any combination of on-premise, private cloud, hybrid cloud, and public cloud infrastructure. Our core text analytics and natural language processing software libraries are at your command. Suitable for data scientists and architects who want complete access to the underlying technology or who need on-premise deployment for security or privacy reasons. -
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SAS Text Miner
SAS Institute
Extract information from a collection of text documents and uncover the themes and concepts that are concealed in them. SAS Text Miner enables you to combine quantitative variables with unstructured text and thereby incorporate text mining with other traditional data mining techniques. SAS Text Miner is a component of SAS® Enterprise Miner. SAS Enterprise Miner must be installed on the same machine. SAS High-Performance Text Mining runs on a computer grid or a single computer system with multiple CPUs. Text algorithms are multi-threaded and process in-memory, which increases responsiveness and concurrency, reducing I/O burden. It is accessible as nodes within the SAS High-Performance Data Mining environment or as two procedures PROC HPTMINE and PROC HPTMSCORE. Learn SAS technology quickly and efficiently by taking a course from the analytics experts. -
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BlueML
Explorance
Get an in-depth analysis of your open text comments in seconds with Blue Machine Learning (BlueML) solutions. Now you can see what matters most to your students and employees and instantly get more actionable insights to streamline your decisions. Most comment analysis tools use a generic one-size-fits-all approach usually based on customer experience machine learning models. However, when you look at the employee or student journey, they’re made up of specific components around experience and learning. With BlueML, you can leverage three specialized models that will accurately consume and analyze comments from each area along the student and employee journeys, giving you context-specific categorization. Get an accurate view of the overall sentiments in employee and student comments (very negative, negative, neutral, positive, very positive, ambiguous). Gain insights about what emotions employees and students have expressed in their comments. -
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Verint Text Analytics
Verint
Extract actionable business intelligence from unstructured data across web chat, email, social media, and call notes to drive an enhanced insight into your customer experience (CX). Use multichannel analytics to better understand your multichannel customers. Your customers are now multichannel and as a result your customer and employee analytics must also be multichannel. While voice remains a critical channel, customers are increasingly choosing digital customer service channels such as chat, email and social media. Adding Text Analytics gives you a holistic analysis of your customer engagement strategy. -
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Rosette
Basis Technology
An adaptable platform for text analysis and discovery. Built for the most demanding text analytics applications and engineered to deliver high accuracy without sacrificing speed. A fully adaptable platform that is an ideal foundation for natural language processing applications. Text analytics fundamentals to prepare your data for analysis. Language-specific tools for tokenization, part-of-speech tagging, lemmatization, decompounding, and Chinese and Japanese readings for your input. Every language, including English, presents unique and difficult challenges for search applications to deliver relevant and precise results. Rosette® Base Linguistics (RBL) enables enterprise applications to effectively search or process text in many languages by providing a complete set of linguistic services. RBL enriches the original text in its native language for best-of-class natural language processing, improving speed and accuracy.
