Audience

Companies searching for a solution to manage their customer feedback

About Etuma

Etuma text analysis service turns all your open-ended customer feedback into consistent and actionable information. You receive high volumes of open-text feedback comments from multiple channels, and you struggle with systematically turning them into actionable insight in a timely manner. Manually reading and categorizing all comments is slow, expensive, and inconsistent. You’ve tried keyword analysis, but it doesn’t provide statistically meaningful or actionable information. Feedback results from different processes and channels are not aggregated, so a lot of valuable information gets lost in organizational silos where it can only be utilized by those who have access to it. Etuma has existing connectors to dozens of survey, customer experience management, and contact center platforms. You can also connect any spontaneous feedback channel like email or webforms.

Pricing

Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Etuma
Founded: 2011
Finland
www.etuma.com

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

Etuma Frequently Asked Questions

Q: What kinds of users and organization types does Etuma work with?
Q: What languages does Etuma support in their product?
Q: What kind of support options does Etuma offer?
Q: What type of training does Etuma provide?
Q: Does Etuma offer a free trial?

Etuma Product Features

Text Mining

Graphical Data Presentation Supported
Language Detection Supported
Predictive Modeling Supported
Sentiment Analysis Supported
Taxonomy Classification Supported
Text Analysis Supported
Topic Clustering Supported
Boolean Queries Not Supported
Document Filtering Not Supported
Summarization Not Supported
Tagging Not Supported