Audience
Companies interested in a powerful text analysis platform for open-ended feedback
About Caplena
• Categorize Themes
• Visualize Results
• Topic-Level Sentiment Analysis
• Powered by Collaborative AI
Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text.
Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them.
Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn.
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Pricing
Free Trial:
Free Trial available.
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Company Information
Caplena
Founded: 2017
Switzerland
caplena.com/en/
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online
Caplena Frequently Asked Questions
Q: What kinds of users and organization types does Caplena work with?
Caplena works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Caplena support in their product?
Caplena supports these languages: English.
Q: What kind of support options does Caplena offer?
Caplena offers support via phone support and online.
Q: What other applications or services does Caplena integrate with?
Caplena integrates with: Axis LMS and Quickwork.
Q: Does Caplena have a mobile app?
Yes, Caplena has a mobile app for Android, iPhone, and iPad.
Q: What type of training does Caplena provide?
Caplena provides training in the form of documentation, live online, webinars, and videos.
Q: Does Caplena offer a free trial?
Yes, Caplena offers a free trial.
