Audience
Customer experience and marketing teams seeking a solution to improve their operations
About Clarabridge
The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying.
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Integrations
Company Information
Clarabridge
Founded: 2005
United States
www.clarabridge.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Clarabridge Frequently Asked Questions
Clarabridge Product Features
Business Intelligence
Ad Hoc Reports
Supported
Benchmarking
Supported
Dashboard
Supported
Data Analysis
Supported
Key Performance Indicators
Supported
Performance Metrics
Supported
Predictive Analytics
Supported
Strategic Planning
Supported
Trend / Problem Indicators
Supported
Visual Analytics
Supported
Budgeting & Forecasting
Not Supported
Natural Language Generation (NLG)
Not Supported
Profitability Analysis
Not Supported
Customer Experience
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Customer Service
Alerts / Escalation
Supported
Knowledge Base
Supported
Performance Metrics
Supported
Surveys & Feedback
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Live Chat
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Data Extraction
Disparate Data Collection
Supported
Document Extraction
Supported
Email Address Extraction
Supported
IP Address Extraction
Supported
Image Extraction
Supported
Phone Number Extraction
Supported
Pricing Extraction
Supported
Web Data Extraction
Supported
Social Media Management
Automated Publishing
Supported
Brand Tracking
Supported
Content Management
Supported
Customer Engagement
Supported
Multi-Account Management
Supported
Multi-User Collaboration
Supported
Post Scheduling
Supported
Reporting/Analytics
Supported
Social Media Monitoring
Supported
Social Media Marketing
Analytics
Supported
Automated Publishing
Supported
Contact Management
Supported
Content Management
Supported
Conversion Tracking
Supported
Customer Targeting
Supported
Keyword Filtering
Supported
Multi-Account Management
Supported
Post Scheduling
Supported
Speech Analytics
Automatic Transcription
Supported
Call Recording
Supported
Customer Experience Management
Supported
Data Security
Supported
Predictive Analytics
Supported
Sentiment Analysis
Supported
Surveys & Feedback
Supported
Call Center Management
Not Supported
Natural Language Processing
Not Supported
Self-Service Search
Not Supported
Text Mining
Boolean Queries
Supported
Document Filtering
Supported
Graphical Data Presentation
Supported
Language Detection
Supported
Predictive Modeling
Supported
Sentiment Analysis
Supported
Summarization
Supported
Tagging
Supported
Taxonomy Classification
Supported
Text Analysis
Supported
Topic Clustering
Supported
