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About

Mine insights in unstructured text using NLP—no machine-learning expertise required—using text analytics, a collection of features from Cognitive Service for Language. Gain a deeper understanding of customer opinions with sentiment analysis. Identify key phrases and entities such as people, places, and organizations to understand common topics and trends. Classify medical terminology using domain-specific, pretrained models. Evaluate text in a wide range of languages. Identify important concepts in text, including key phrases and named entities such as people, events, and organizations. Examine what customers are saying about your brand and analyze sentiments around specific topics through opinion mining. Extract insights from unstructured clinical documents such as doctors' notes, electronic health records, and patient intake forms using text analytics for health.

About

• Categorize Themes • Visualize Results • Topic-Level Sentiment Analysis • Powered by Collaborative AI Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them. Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses looking for an AI service to uncover insights like sentiment, entities, and key phrases in unstructured text

Audience

Companies interested in a powerful text analysis platform for open-ended feedback

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Microsoft
Founded: 1975
United States
azure.microsoft.com/en-us/services/cognitive-services/text-analytics/

Company Information

Caplena
Founded: 2017
Switzerland
caplena.com/en/

Alternatives

Alternatives

Semantria

Semantria

Lexalytics
Canvs

Canvs

Canvs AI
Semantria

Semantria

Lexalytics

Categories

Categories

Customer Feedback Supported
Sentiment Analysis Supported
Text Analytics Supported
Text Mining Supported

Natural Language Processing Features

Co-Reference Resolution Supported
In-Database Text Analytics Supported
Named Entity Recognition Supported
Natural Language Generation (NLG) Supported
Open Source Integrations Supported
Parsing Not Supported
Part-of-Speech Tagging Supported
Sentence Segmentation Supported
Stemming/Lemmatization Supported
Tokenization Not Supported

Integrations

Axis LMS Not Supported
Azure Marketplace Supported
Quickwork Not Supported
TAS Insight Engine Supported
Unremot Supported

Integrations

Axis LMS Supported
Azure Marketplace Not Supported
Quickwork Supported
TAS Insight Engine Not Supported
Unremot Not Supported
Claim Azure Text Analytics and update features and information
Claim Azure Text Analytics and update features and information
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Claim Caplena and update features and information