Audience

Mid Size Business, Small Business, Large Business

About Chat2Desk

Chat2Desk is a chat center for businesses. It helps businesses improve interaction with existing customers and attract new ones. The service also allows you to improve the efficiency of processes and automate work tasks.

Chat2Desk supports omnichannel communication, allowing you to add all popular messengers and social networks in one window to make it convenient for customers to communicate with the company.

Chatbots, including those with AI, help automate communication with customers and solve their standard questions.

Chat2Desk also has a widget with online chat to the website - customers will quickly get help or the information they need.

Ability to connect to CRM systems and any other tools thanks to the open API.

Pricing

Starting Price:
10
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Chat2Desk
Founded: 2015
Russia
chat2desk.com/en/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
iPhone
Android
Training
Documentation
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online

Chat2Desk Frequently Asked Questions

Q: What kinds of users and organization types does Chat2Desk work with?
Q: What languages does Chat2Desk support in their product?
Q: What kind of support options does Chat2Desk offer?
Q: What other applications or services does Chat2Desk integrate with?
Q: Does Chat2Desk have a mobile app?
Q: What type of training does Chat2Desk provide?
Q: Does Chat2Desk offer a free trial?
Q: How much does Chat2Desk cost?

Chat2Desk Product Features

Chatbot

Prediction Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Context and Coherence Not Supported
Payment Integration Not Supported
Call to Action Not Supported
Inline Media / Videos Not Supported
Social Media Integration Not Supported
Sentiment Analysis Not Supported
Reporting / Analytics Not Supported
Human Takeover Not Supported
Ready-made Templates Not Supported

Customer Communications Management

Print Management Not Supported
Batch Communications Not Supported
Template Management Not Supported
On-Demand Communications Not Supported
Video Content Not Supported
Multi-Channel Communications Not Supported
Personalization Not Supported
Interactive Content Not Supported
Email Distribution Not Supported
Chat / Messaging Not Supported
Content Management Not Supported

Help Desk

Live Chat Not Supported
Community Forums Not Supported
Self Service Portal Not Supported
Automated Routing Not Supported
Multiple Brands / Products Not Supported
Knowledge Base Not Supported
Incident Management Not Supported
Ticket Management Not Supported
Alerts / Escalation Not Supported
Known Issue Management Not Supported
Interaction Tracking Not Supported
Document Storage Not Supported
Multi-Channel Communication Not Supported
Service Level Agreement (SLA) Management Not Supported
Network Monitoring Not Supported
Customizable Branding Not Supported
IT Asset Management Not Supported
Real-time Chat Not Supported
Email Integration Not Supported