Audience
Organizations of all sizes in all industries
About Ecrion
The smart, modern solution for better customer experience. At first, Customer Communication Management seems like a simple concept. But when a business considers all of the different types of communications they send (such as sales quotes, contracts, invoices, statements, collections letters, product announcements, promotions, appointment reminders, and so on), the channels available to them (print, email, online interactive documents, text messages, push notifications, etc.), the chosen languages of their customers, along with their preferred formats, channels, and tone (casual or formal), effective communication quickly becomes a difficult challenge. Ecrion’s document automation software streamlines the production and distribution of business-critical documents in a flexible and scalable environment. Workflow rules simplify and accelerate complex processes—whether manual, fully automated, or somewhere in between—to ensure consistent, quality and controlled communications.
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Ecrion Software
Founded: 2002
United States
www.ecrion.com
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Product Details
Platforms Supported
Cloud
Windows
Linux
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Ecrion Product Features
Customer Communications Management
Batch Communications
Supported
Chat / Messaging
Supported
Content Management
Supported
Email Distribution
Supported
Interactive Content
Supported
Multi-Channel Communications
Supported
On-Demand Communications
Supported
Personalization
Supported
Print Management
Supported
Template Management
Supported
Video Content
Supported
Customer Engagement
Analytics
Supported
Communication Management
Supported
Community Management
Supported
Feedback Collection
Supported
Video Content
Supported
Churn Management
Not Supported
Content Syndication
Not Supported
Gamification
Not Supported
Live Chat
Not Supported
Customer Experience
Customer Segmentation
Supported
Dashboard
Supported
Multi-Channel Collection
Supported
Survey Management
Supported
Action Management
Not Supported
Analytics
Not Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Sentiment Analysis
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Document Management
Access Controls
Supported
Archiving & Retention
Supported
Collaboration Tools
Supported
Compliance Tracking
Supported
Document Archiving
Supported
Document Assembly
Supported
Document Conversion
Supported
Document Delivery
Supported
Document Indexing
Supported
Document Retention
Supported
Electronic Signature
Supported
Email Management
Supported
File Recovery
Supported
File Type Conversion
Supported
Forms Management
Supported
Full Text Search
Supported
Offline Access
Supported
Optical Character Recognition
Supported
Print Management
Supported
Version Control
Supported
Document Capture
Not Supported
Marketing Automation
Analytics / ROI Tracking
Supported
Customizable CTAs
Supported
Drip Campaigns
Supported
Dynamic Content
Supported
Landing Pages / Web Forms
Supported
Sales Intelligence
Supported
Segmentation
Supported
Website Visitor Tracking
Supported
A/B Testing
Not Supported
Artificial Intelligence
Not Supported
Content / Blogging Platform
Not Supported
Lead Scoring
Not Supported
Search Marketing
Not Supported
Social Marketing
Not Supported
