Audience
Consumer Finance, Credit Unions, Healthcare Insurance, Utilities, P&C Insurance
About DataOceans
DataOceans is a leader in Customer Communications Management (CCM), providing data-driven, omni-channel communication solutions. We empower organizations to generate and deliver personalized letters, notices, and statements more efficiently - simplifying processes and supporting compliance efforts. Additionally, we help businesses better engage with customers through intuitive self-service portals that make billing, payment activities, and other self-service transactions more efficient.
Drawing on over 15 years of experience, DataOceans has consistently delivered solutions to a wide array of organizations, spanning Fortune 500 corporations and innovative start-ups across the highly regulated consumer finance, credit union, banking, and healthcare sectors. By closely collaborating with client teams, we ensure the seamless implementation of solutions, fostering enduring partnerships.
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Integrations
Company Information
DataOceans
Founded: 2005
United States
www.dataoceans.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
Phone Support
Online
DataOceans Frequently Asked Questions
Q: What kinds of users and organization types does DataOceans work with?
DataOceans works with these users and organization types: Mid Size Business, Small Business, and Government.
Q: What languages does DataOceans support in their product?
DataOceans supports these languages: English.
Q: What kind of support options does DataOceans offer?
DataOceans offers support via phone support and online.
Q: What other applications or services does DataOceans integrate with?
DataOceans integrates with: COBIS Everywhere.
Q: What type of training does DataOceans provide?
DataOceans provides training in the form of documentation, live online, and videos.
DataOceans Product Features
Customer Communications Management
Batch Communications
Supported
Content Management
Supported
Email Distribution
Supported
Multi-Channel Communications
Supported
On-Demand Communications
Supported
Personalization
Supported
Print Management
Supported
Template Management
Supported
Chat / Messaging
Not Supported
Interactive Content
Not Supported
Video Content
Not Supported
Customer Engagement
Analytics
Supported
Communication Management
Supported
Churn Management
Not Supported
Community Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Not Supported
Gamification
Not Supported
Live Chat
Not Supported
Video Content
Not Supported
Customer Experience
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Action Management
Not Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Customer Service
Email Management
Supported
Self Service Portal
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
