Audience

Companies in search of a customer engagement solution to improve communication and optimize customer experience

About CXInfinity

Companies with a strong omnichannel experience retain 89% of customers. Strike up real-time conversations where your customers are to provide a positive customer journey for an improved experience, brand perception and retention rate. A staggering 99% of customers will remain loyal when their concerns are resolved on the first attempt. Empower your agents with a Unified Agent Workspace and productive tools to deliver a customer experience like never before. Customers’ intent is visible to an agent while they are still typing. List of predetermined responses to common queries that save agent’s significant time. Add notes to the on-going conversation for future reference. Classify conversation for further reference with multiple tags and wrap up quickly with wrap-up calls. Leave no customer unattended. Continue generating leads while your agents are online or away. Maximize conversion with customer’s past interaction details on a single screen.

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Pricing

Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

NovelVox
Founded: 2008
United States
www.cxinfinity.com/features/

Videos and Screen Captures

Play Video CXInfinity Screenshot 1 CXInfinity Screenshot 2 CXInfinity Screenshot 3 CXInfinity Screenshot 4 CXInfinity Screenshot 5 CXInfinity Screenshot 6
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

CXInfinity Frequently Asked Questions

Q: What kinds of users and organization types does CXInfinity work with?
Q: What languages does CXInfinity support in their product?
Q: What kind of support options does CXInfinity offer?
Q: What other applications or services does CXInfinity integrate with?
Q: What type of training does CXInfinity provide?
Q: Does CXInfinity offer a free trial?

CXInfinity Product Features

Conversational AI

Virtual Assistant Not Supported
Intent Recognition Not Supported
On-Screen Chats Not Supported
Code-free Development Not Supported
Speech Recognition Not Supported
For Developers Not Supported
Omni-Channel Not Supported
Multi-Languages Not Supported
Speech Synthesis Not Supported
Sentiment Analysis Not Supported
Contextual Guidance Not Supported
Pre-configured Bot Not Supported
Reusable Components Not Supported

Customer Communications Management

Print Management Not Supported
Batch Communications Not Supported
Template Management Not Supported
On-Demand Communications Not Supported
Video Content Not Supported
Multi-Channel Communications Not Supported
Personalization Not Supported
Interactive Content Not Supported
Email Distribution Not Supported
Chat / Messaging Not Supported
Content Management Not Supported

Customer Service

Live Chat Not Supported
Appointment Management Not Supported
Self Service Portal Not Supported
Queue Management Not Supported
Workflow Management Not Supported
Surveys & Feedback Not Supported
Knowledge Base Not Supported
Alerts / Escalation Not Supported
Performance Metrics Not Supported
Call Center Management Not Supported
Virtual Assistant Not Supported
Social Media Integration Not Supported
Email Management Not Supported

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported

CXInfinity Verified User Reviews

Write a Review
  • Nellie H.
    Call Center Agent
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Contact Center Solution"

    Posted 2021-07-06

    Pros: This is the best software I have ever used in my call center job. It makes our job easy. It is incredibly easy to use and reliable. It has outstanding uptime and their customer support service is amazing.

    Cons: Its licensing can be a bit tricky to figure out. Also, I would like to have more options on the CXInfinity roles and able to personalize more who gets access on which feature.

    Overall: Overall we are satisfied with the services. Its implementation process is very easy. It is a robust product with lots of features. It is an all-in-one contact center solution.

    Read More...
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