Audience
Businesses searching for a solution to improve their services and increase sales
About NewgenONE Customer Communication Management (CCM)
NewgenONE Omnichannel Customer Communication Management, also known as Omnichannel Customer Engagement, refers to a convergent set of information technology solutions that enable organizations to manage every aspect of customer communication. Built on AI-first low-code platform CCM provides a centralized ecosystem that connects an organization’s enterprise and core applications, web modules, portals, customer relationship management systems, etc. and automates the delivery of communications across multiple engagement channels, including email, print, SMS, WhatsApp, and other social media platforms. Additionally, CCM helps organizations to personalize communications, based on the customer’s profile, interests, and behavioral patterns, and to share targeted communications on their preferred channels.
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Company Information
Newgen Software
Founded: 1992
United States
newgensoft.com/platform/customer-communication-management/
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