Audience

Organizations searching for an omnichannel customer communication management solution for optimizing customer experience

About OpenText Exstream

Designed for omnichannel customer communication management (CCM), OpenText™ Exstream leverages the data and content that already exists within the organization to transform typical customer communications into highly-personalized, engaging customer experiences on the preferred digital and print channels, screen sizes and devices of the customer. With on-premises and cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment and its accelerator packages allow for easy integration with core systems to speed key business processes. CCM software enables organizations to create, manage and deliver highly-targeted, relevant customer communications for multiple digital and print channels. This includes letters, invoices, bills, statements and other customer correspondence. The best customer communications software helps companies streamline and automate their customer communications, support customer engagement initiatives.

Other Popular Alternatives & Related Software
Local Measure Engage
Local Measure Engage
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.
Learn more about Local Measure Engage
CCM Platform
CCM Platform
Napersoft CCM Document Platform 8 is our latest distributed platform solution for Microsoft® Windows and Linux servers. It was developed for today's wired world and offers browser-based computing with many new and advanced features. A platform for medium to very large enterprises that enables Batch, Interactive and OnDemand composition, formatting and delivery of relevant and personalized customer communications via multiple channel support including print, email, text and many more.. And, it supports communications in over 100 different languages including English, Spanish, Chinese, German, French and many more.
Learn more about CCM Platform
Perfect Doc Studio
Perfect Doc Studio
Customer communications platform that helps businesses to communicate with customers via personalized content over 6 channels and 100+ languages. Our product features are: 1. Print Design Studio 2. Email Design Studio 3. Short Message Design Studio 4. Transaction system for mass communication 5. Translation system 6. AI driven copy writing for content generation 7. AI driven image generation for communications 8. Integrations with business systems 9. Mail room app for managing the print jobs 10. Cloud storage of all generated contents
Learn more about Perfect Doc Studio
Sendbird
Sendbird
4.7 out of 5 stars (7 Ratings)
Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions.
Learn more about Sendbird

Pricing

Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 2.0 / 5
ease 1.0 / 5
features 3.0 / 5
design 1.0 / 5
support 2.0 / 5
More Reviews for OpenText Exstream Write a Review

Company Information

OpenText
Canada
www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-exstream

Videos and Screen Captures

Play Video OpenText Exstream Screenshot 1 OpenText Exstream Screenshot 2 OpenText Exstream Screenshot 3
Other Useful Business Software
Our Free Plans just got better! | Auth0 Icon
Our Free Plans just got better! | Auth0

With up to 25k MAUs and unlimited Okta connections, our Free Plan lets you focus on what you do best—building great apps.

You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your security. Auth0 now, thank yourself later.
Try free now

Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

OpenText Exstream Frequently Asked Questions

Q: What kinds of users and organization types does OpenText Exstream work with?
OpenText Exstream works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does OpenText Exstream support in their product?
OpenText Exstream supports these languages: English.
Q: What kind of support options does OpenText Exstream offer?
OpenText Exstream offers support via phone support and online.
Q: What other applications or services does OpenText Exstream integrate with?
OpenText Exstream integrates with: Mediawide Personalized Video Platform, Messagepoint, Microsoft 365, OpenText Core Content Management, OpenText Core Share, Oracle Cloud Infrastructure, Salesforce, and SAP Cloud Platform.
Q: What type of training does OpenText Exstream provide?
OpenText Exstream provides training in the form of documentation, live online, webinars, and in person.
Q: Does OpenText Exstream offer a free trial?
Yes, OpenText Exstream offers a free trial.

OpenText Exstream Product Features

Customer Communications Management

Print Management Not Supported
Batch Communications Not Supported
Template Management Not Supported
On-Demand Communications Not Supported
Video Content Not Supported
Multi-Channel Communications Not Supported
Personalization Not Supported
Interactive Content Not Supported
Email Distribution Not Supported
Chat / Messaging Not Supported
Content Management Not Supported

OpenText Exstream Verified User Reviews

Write a Review
  • An OpenText Exstream User
    Delivery
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: Administrator
    Company Size: 5,000 - 9,999
    Design 1 out of 5 stars
    Ease 1 out of 5 stars
    Features 3 out of 5 stars
    Pricing 2 out of 5 stars
    Support 2 out of 5 stars
    Probability You Would Recommend? 1 out of 10

    "Convoluted design interface"

    2 out of 5 stars Posted 2024-12-26

    Pros: Fast processing, but only with latin1 input charset.
    Facilitates teamwork, as you have to ask for help.
    Not much pros.

    Cons: Convoluted interface with lots of elements that have far from self-explanatory names not matching the obtained effect. Order of execution is sprinkled all over the place. Impossible to learn by doing - you will have unacceptably high error rates. So you need inhouse experts to use it. And they need extreme discipline to not make a mess.
    Has every possible functionality just patched on top willy nilly somewhere. Can run on Linux, but needs a Windows server just for licensing. And development too only on Windows. Has no layer concept for visual design.

    Overall: Hardcore experience. Old school interface. No UTF-8, just some "double byte" weird charset of year 2000 or older.

    Read More...
  • Previous
  • You're on page 1
  • Next