Audience

Travel and Hospitality industry

About ReviewPro

ReviewPro provides a powerful set of tools and processes to help hoteliers with guest experience management. By collecting guest feedback across all key touchpoints in the guest journey, and managing it on one central dashboard, brands can now gain valuable insights into areas where operational and service improvements are needed. By using an AI-driven messaging platform, hoteliers can automate guest communication to respond faster and more efficiently to queries or requests. These tools allow hoteliers to take quick action to fix problems, even while the guest is still on property. Guests insights can be leveraged to elevate the guest experience, boost online reputation, improve rankings on OTAs and TripAdvisor, and increase revenue.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Review Rank
Founded: 2008
Spain
www.reviewpro.com

Videos and Screen Captures

ReviewPro Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

ReviewPro Frequently Asked Questions

Q: What kinds of users and organization types does ReviewPro work with?
Q: What languages does ReviewPro support in their product?
Q: What kind of support options does ReviewPro offer?
Q: What other applications or services does ReviewPro integrate with?
Q: What type of training does ReviewPro provide?
Q: Does ReviewPro offer a free trial?
Q: What pricing for training is available for ReviewPro?

ReviewPro Product Features

Chatbot

Human Takeover Supported
Machine Learning Supported
Natural Language Processing Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Social Media Integration Supported
Call to Action Not Supported
Context and Coherence Not Supported
Inline Media / Videos Not Supported
Payment Integration Not Supported
Prediction Not Supported
Sentiment Analysis Not Supported

Customer Communications Management

Batch Communications Supported
Chat / Messaging Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Template Management Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Print Management Not Supported
Video Content Not Supported

Issue Tracking

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Recurring Issues Supported
Task Management Supported
Issue Auditing Not Supported
Issue Scheduling Not Supported
Knowledge Base Not Supported
Project Management Not Supported
Scheduling Not Supported

Review Management

Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Sentiment Analysis Supported
Campaign Management Not Supported
Review Request Not Supported
Social Sharing Not Supported
White Label Not Supported

Survey

Data Analysis Tools Supported
Mobile Survey Supported
Question Branching Supported
Question Library Supported
Skip Logic Supported
Custom Survey URLs Not Supported
Email Marketing Not Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Site Intercept Survey Not Supported
Supports Audio / Images / Video Not Supported