Insight IVR Alternatives

Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams). 25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).

Our autodialer software are used for automating sales calls, payment collections, appointment reminders, phone polling and market research. It can also be used for mass emergency voice broadcasting. The system is ideal for Telcos and companies selling callcenter services as it is multi-tenant with billing and white-labeled while being economical to run as you choose your own Voice Provider. Our autodialer software can massively increase productivity by dropping busy, unanswered and disconnected line, passing calls answered by real people back to your agents, and leaving messages on answering machines.

MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.

Kixie is the sales engagement platform that boosts sales team performance with reliable, easily-automated calling and texting for HubSpot, Salesforce, Zoho, Pipedrive, and other leading CRMs. Supercharge your CRM with Kixie to get an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial. No credit card needed. Enterprise outbound sales acceleration platform with a powerful 10-line power dialer, 2-way messaging, local presence, voicemail drops and more. Perfect for outbound call centers, inside sales, telemarketing, fundraising, and appointment scheduling businesses.

Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.

We possess all the features needed to run an enterprise contact center or a 5-agent work-at-home business. Our patent-pending blockchain-based solution includes on-demand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also come standard. All the features needed to run your contact center, at an affordable price. Agents earn passive income in the form of Qubicle (QBE) crypto tokens by exceeding performance goals. Our built-in university offers candidates to support, service, and sales training to help them qualify for open positions. Includes an easy-to-use cloud contact center software for inbound, outbound and blended operations of all sizes.

VoiceGuide IVR is a fully featured inbound and outbound interactive voice response (IVR) and automatic call distributor (ACD) created by Katalina Technologies. Highly configurable and easy to deploy, VoiceGuide IVR allows for the creation of rich, omnichannel, and personalized interactive experiences. Available as an on-premise or cloud service, VoiceGuides IVR features a graphical call flow designer that provides an intuitive way for creating and managing callflows, thereby allowing call center executives to easily make process changes. Additional features offered by VoiceGuide IVR include speech recognition, text-to-speech conversion, biometric authentication, and multilingual support.

We believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with every day. Parlance empowers organizations to harness the power of voice and enable your customers to speak naturally and connect directly when they call you on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad. Parlance voice-enabled call routing solution enables fast, simple, and intuitive caller experiences to get callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more.

Voicent's IVR software offers point-and-click call flow design, easy installation and low cost. From simple call flow to incredibly powerful connections to web applications and other tools, IVR Studio simplifies business integration and increases flexibility. Based on internet standards, Voicent IVR Studio is extensible and allows integration with existing websites and custom-developed Java classes, which enables independent developers to extend Voicent IVR solution to meet unique business needs. As with all Voicent software, you buy it once and own it for life. Because there are no monthly fees or per-call charges, you get the highest Return-On-Investment (ROI) and the lowest Total Cost of Ownership (TCO). With an IVR business phone system, you can eliminate repetitive questions and requests to live agents. Automatically send calls to available agents to shorten the call waiting period for your callers.

Kunnect provides high quality hosted call center software to help you run your business effortlessly! Kunnect is the best Hosted Call Center Software available today. We provide an Amazon cloud based solution that covers all your call center software and telecommunications needs anywhere on the globe. Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer with CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Our solution is used throughout the world in call centers, as well as empowering at-home agents. Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch. Supports predictive dialing and preview dialing modes for flexibility and productivity. Offers post call actions like printing of invoices or lead sheets.

Cloud call center software to eradicate the issues in on-premise based systems. Our cloud call center software allows businesses to manage their call centers remotely and protect their data from external threats. Sip2Dial’s cloud call center software gives agents the tools and data they need. Our cloud call center software offers an instinctive interface that links customer settings from various channels and directs to various agents. The best part about our cloud call center software is that it can eliminate hold time by providing for your clients the alternative to revive an agent call back when their position touches base to the front of the line. Increase visibility and transparency and make things much easier. We at Sip2Dial understand client requirements precisely. We take time to understand tailored deployments to specific contact center needs, performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.

AI-enabled Cloud Telephony Solutions & Deep Insights. Automate communication, bring operations online and handle the large volume of call inflow. Use Automated Outbound Solutions to reach out to students and parents. Conduct surveys and collect important data with just a missed call. Use Automated Outbound Solutions to reach out to your customers. Use IVR and hosted call center solutions for verification and reducing COD cancellations and operational costs. Offer assistance to your patients 24x7 with our hosted call center solutions. Save customers' time by coupling IVR with ASR allowing them to reach the concerned person in half the time, especially during emergencies and send them regular updates. Collect customer data for your marketing campaigns with missed call solutions and handle large call volume with Smart IVR. Reach out to your customers with important updates with our automated outbound solutions.

Founded in 2018, Fonada is a leading provider of innovative cloud telephony solutions designed to enhance and streamline business communication. With a robust suite of services including auto-dialers, Interactive Voice Response (IVR) systems, Cloud Call Center, Click to Call, and RCS messaging, Fonada empowers businesses to operate efficiently, reduce costs, and improve customer engagement. Our solutions are tailored to meet the diverse needs of various industries, from finance and healthcare to e-commerce and logistics. Fonada’s auto-dialer system boosts call connectivity and productivity by automating outbound calls, ensuring higher reach and engagement rates. Our IVR systems offer seamless call routing, enabling businesses to manage high call volumes and deliver exceptional customer service.

Cloud contact center software designed for your business. Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need. Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform. Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce. Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Provide your agents with everything they need to have great conversations.

Whatever the size or shape of your enterprise, however many agents you have, whether it’s customer service, sales, or care you provide, our cloud contact center platform helps you stay at the heart of the conversation. A sales and customer care world where agents are happier and infinitely more productive. Where every single customer leaves satisfied and intent on returning. Where every service provider and enterprise has access to sophisticated cloud technology that’s neither hard to use, nor painful to upgrade. A platform architected specifically to reduce cost, vendor hassles, and integration headaches. Tech that’s flexible enough to be used exactly how you need. With an eye towards minimal downtime. Thrio handles inbound and outbound voice, SMS, chat, email, and social interactions. Our unified routing engine brings together these channels within a powerful native workflow automation framework. It’s hybrid communication at its finest.

About NobelBiz: With over two decades in the CCaaS sector, NobelBiz is renowned for enhancing productivity in worldwide contact centers. Our specialty lies in merging a custom-designed telecom carrier, ideal for call center traffic, with modern omnichannel cloud contact center software, supported by outstanding customer service. About NobelBiz OMNI+: NobelBiz OMNI+ emerges as the ultimate CCaaS solution, offering a blend of features, functionalities, and integrations for comprehensive contact center management. This all-encompassing software features extensive channel integrations and CRM compatibility, crafted for seamless remote work. It stands as a user-friendly, inclusive solution for diverse omnichannel contact center requirements. About NobelBiz Voice Carrier Network: As a leading VoIP provider, NobelBiz Voice Carrier Network is distinctively designed for global contact centers. It provides unmatched voice quality and consistent service across its international network.

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster. Let data drive your business Capture data from your communications, surface key insights, and automate key workflows. Saving time, increasing efficiency and profits. Get more control Keep everything in your CRM and see how your teams are doing from anywhere. Boost productivity and profits Make more placements, close more deals, get more done faster, with Click-to-call, Power Dialler and Automated workflows.

Intalk.io is a Multi-Channel Call Center Software Solution in India equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With the Cloud Contact Center Software, you can have a seamless experience as our state-of-the-art solutions make it easier for you to manage the workflow. If you have CX on your mind, then this solution is for you! Intalk.io ensures that your customers have a seamless experience while interacting with you. A call center management software that focuses on helping you overcome every hurdle and establishing stronger customer relationships. There is no better way to market your product/service than a happy customer who will advocate about your brand through word of mouth. If you focus on an enriched customer experience, your business is bound to grow.

Whether you have a dedicated team or need an enterprise solution, the CenterMaster platform is easily scalable to support your organization. Outside of CenterMaster’s standard or canned reports, AcuCall’s Reporting Services provide you the data you need to drive results. We understand the importance of timely and accurate data to measure performance and adjust business processes. Route inbound calls to skilled agents across the globe through the CenterMaster cloud. Whether you have one location, multiple locations, or virtual agents CenterMaster will connect customers to the right department and agent creating positive customer experiences. AcuCall’s Professional Services team can facilitate integrations with third-party applications and tools so agents can seamlessly navigate workflows to effectively and efficiently serve customers.

Touch Tone (DTMF) based IVRs are now an aging technology and are being fast replaced by IVR’s with speech recognition capability. Manam Infotech presents SpeechVox, the next generation of speech recognition IVR with behavior recognition and artificial intelligence that improves the performance of the IVR automatically overtime. SpeechVox can work in your existing infrastructure supporting a wide array of telecom protocols such as E1, T1, SIP, Analog, and SS7. People are tired of speaking to automated machines and often get frustrated when dealing with a traditional IVR, Behavioral IVRs are not just machines but machines with artificial intelligence which behave according to the callers speech, pitch, past preferences, historical data etc. All this giving the caller a feel that they are speaking to a human.

YOCC can add multiple extensions to your Cloud telephony solution India for all your locations, departments and employees and your mobile office is ready for business. You can choose an easy to remember Toll free or Non-Toll free virtual number or even choose to continue your existing number. Greet and serve customers in the language of their choice with top of the line multi lingual cloud contact centre. Think Global But Act Local! YOCC multi-level IVR Solution helps smartly streamline all strategic business units on single hosted number. YOCC enables live as well as recorded Call monitoring to listen to any or every call between agents and customers and ensure high customer service standards. View comprehensive call analytics, agent specific call reports and more using the YOCC web interface and mobile app to get insightful inputs on inbound calls.

MyOperator is India's top cloud communication provider, with 10,000+ businesses like Amazon, Myntra, and Apollo using its offerings like Corporate Line, 360-degree Campaign Management, and Office IVR. Why MyOperator? MyOperator empowers your team to optimize every call or interaction into a business opportunity, making it a trusted cloud telephony provider for enterprises like Dominos, Apollo, and Razorpay, with a rating of 4.5 on Google and recognition from SoftwareSuggest and Compare Camp Rising Star Award. MyOperator provides various products to enhance communication and productivity, including Corporate Line, Cloud Contact Center, Office IVR, Campaign Management, Multi-store Solution, and WhatsApp Business API. These products help with remote team connectivity, managing customer interactions across multiple channels. VoIP service from MyOperator has a wide range of capabilities, including video conferencing, intelligent call management, voicemail, call recording, IVR, ca

Enriched with advanced features, cloud-based solutions from CallCenterHosting bring you business success. The success of a call center depends on the efficiency of a dialer and its capabilities to outreach customers. The suitability of dialers depends on the number of agents available and the scale of the need for outreaching customers. Cloud-based call center solutions that help your agents negotiate with customers with the right tools and information. Cloud has taken the call center industry to a completely new level and, it has brought in several innovations that have made it possible to tap the full potential of customer service with the help of cloud-hosted call centers. Use toll free and virtual numbers to communicate and endorse your products or services to your new customers. Steady communication with customers is the key to achieve business success. Companies look for ways to be highly accessible to their customers in terms of how easily the customers connect with them.

Every customer counts. Every deal counts. Make the best of your efforts in sales, marketing and customer support. Make happy customers. Make happy teams. Seamless communications leads to seamless messaging. The right tool empowers communication with robust technology and better problem solving. Treat your customers! Make them feel better about your product/services. Automation is not just easy for you. It customizes communication with your customers. Say good bye to manual tracking and engagement. Your sales force will always be on the same page. Make better deals. Make better customers. Talk about gratifying customers! Support is life and blood of a business. Go beyond making loyal customers. Make brand advocates.

Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Help agents resolve issues faster and reduce hold time with our AI-powered agent assist. Eliminate repetition with our contact center automation and smart actions. Troubleshoot and share screens with Smart consult collaboration. Know how customers feel in real-time with Customer sentiment. Improve response time and reduce multiple screens with a single, unified tool. Monitor service levels and assess performance with quick-access KPI, training, and feedback data. Enable pattern spotting, training enhancements, productivity improvements, and informed decision-making by integrating multiple data sources. Monitor built-in quality assurance dashboards designed to improve agents, teams, and organizations.

SparkTG is revolutionizing the cloud telephony industry by offering cutting-edge cloud IVR solutions. Talk to us to know what all we can bring to your business as the IVR service provider. Every organization needs to create a trust for its customer to generate more sales, provide the best service, and generate bigger profits. SparkTG helps you build that trust with your customers when they call you. At SparkTG, we offer 99.99% uptime; almost no downtime to hinder your business. Incase of any issue, we still ensure the calls remain online and there is always a backup. The audio is very high quality. We ensure 24/7 network monitoring to solve the issues even before they can start to affect your business. Our customer support team is active 24/7. All calls are encrypted for high-grade security, which means that you can use Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP).

Create a seamless customer journey across channels that is fast and frictionless. Explore our automation-first solutions with AI for every day. Each year, we release hundreds of new features, solutions, and integrations to keep our platform ahead of customer experience technology and trends. Our automation-first customer experience solutions leverage Talkdesk AI to optimize your most critical customer service processes. You don’t have to take our word for it. Read, listen, and watch how our customers make their customers happy. Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform. Delight your agents with an intuitive UX and make your contact center agile by easily configuring every aspect of CX Cloud, from IVR routing rules to the agent workspace.

FreJun automates calling, logging your business calls and insights with your favorite workflow tools in a single click. Eliminate manual dialing and make more calls with click to call and autodial. All the calls are recorded and logged automatically which you can use for future reference and training. Improve call pickups with the help of Google verified calls or True caller on your FreJun virtual number. Use FreJun’s analytics to track your team’s performance and find which part of your process is working and which can be improved. No more switching between multiple apps! Integrate FreJun with your existing workflow tool, and get all your call data organized in one place.

Replace your IVR system with our AI-powered routing system, so customers contacting your call center can simply describe what they want to talk about. It's not only about a better customer experience, but also brings you data you can use to optimize your customer care processes. Let your customers handle the most popular tasks with an automated system. By freeing your customer care staff from the most repeatable work you are allowing them to develop their skills and specialize. It's a win for everyone - customers, employees and your business. Lekta is the perfect technology to take care of your outbound campaigns, like debt monitoring or customer satisfaction surveys. Each conversation generates a lot of business data, which you can use in your business intelligence systems. Your conversational agent should not only deliver the best customer experience, but also bring you valuable business insights.

NUACOM is a Software-as-a-Service and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls. Sales and customer service are important departments for any organization and having a powerful communication platform is crucial for business success. Our calling platform is focused on the user experience, call analytics and automation, so you can focus on what matters most: close more deals and delight your customers. Deliver exceptional customer service and handle successful sales calls through the power of our VoIP solution for SMEs or our versatile call center software. Collect information from inbound calls and set up automation workflows to streamline the support process. Track every call query, review call logs, and view which agents are interacting with which customers. Look up all information about your callers with a click.

Bigmouth - designed by Talking Technology - is a complete voice mail and phone tree auto dialer package. This award winning software application generator and single-line hardware card is designed for easy creation of voice mail, automatic call transfer (Automated Attendant), interactive voice response and auto dialer applications. The Bigmouth application generator includes resources for message notification, paging and remote access. With Bigmouth - developers, VARs and end-users can easily create message retrieval systems for inside users and outside callers, providing both with the opportunity of sending and retrieving messages. BigmOuth acts as an auto dialer for groups, clubs, churches and schools. BigmOuth can dial a list of up to 300 members and leave a message. The Goldmine Telemarketing Module, an add-on module for Bigmouth, enables BigmOuth to dial groups of unlimited length.

Customer data collected by CARES is always passed along throughout the customer experience journey. No need for agents or customers to repeat themselves. CARES will reconnect a call directly to the agent who was assisting the caller when the call was disconnected, preserving the continuity and accuracy of the interaction. Identify segments of your customer base for priority routing to the front of the queue or to agents specifically trained to service VIP customers. Allow your customers to press or speak their way through your phone menu. CARES is tailored to the unique needs of your organization. Customers receive account-specific information while they wait in a queue, saving time while maintaining the personalized service experience. Gives callers the option to receive a call back from the next available agent rather than hold, allowing better use of their time without losing their place in line.

HoduCC is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features: WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module.

Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire custom

Do you want a business phone service that works without costing a fortune in setup or monthly fees? Wouldn't it be nice to focus on your customers instead of spending hours on hold with your provider every time you want to make a small change? Welcome to FluentStream! We're committed to being the easiest business communication system to do business with. We offer no-contract plans with 24/7 client success for every account. Not only will we hold your hand throughout the entire onboarding process, but we'll do everything on your behalf (including the hassle of calling your internet provider). We know how complicated phone setup can be, and we're more than happy to do the heavy lifting so you don't have to. It's all part of being the easiest business to do business with.

Build your own IVR solution using Pronexus VBVoice™ software. A drag-and-drop rapid application development IVR toolkit that integrates with Microsoft® Visual Studio®. COMING SOON Buy a turnkey IVR application featuring Pronexus VBVoice built by our experienced developers. Buy and Build our fully customizable prebuilt IVR solutions and have your IVR systems up and running in no time with the option to customize. Pronexus' VBVoice IVR toolkit's latest release, VBVoice 11, synchronizes all Pronexus' offerings with support for Microsoft® Windows® 10 and Windows Server® 2016 R2 using the latest Visual Studio® 2017. VBVoice 11 includes VisualConnect™, Pronexus' product that enables simultaneous dual-channel application developing.

Contact Center is an integral piece of customer relationship management and drives customer experience. While large enterprises use contact centers for their support, service, feedback and marketing functions, smaller companies use them majorly for their direct marketing campaigns. A solution that is easy to integrate with third party databases, CRMs and connectors provide an easy way to capture, analyze and leverage customer data that can be used to improve the customer relationship and the business's productivity. CZ Contact Centre is available both on-premise and on cloud. It is highly scalable and customizable to suit all your business needs. We understand that your business can be a fledgling startup or a small and medium-size business. It can be a large enterprise as well. We offer different product suites based on your business needs.

Genesys Cloud is the platform for rapid innovation — for organizations of any size, and any industry. It’s an API-first solution, with more than 10 years of testing, refinement, and proven scalability and security. Get access to new functionality. Including the latest innovations in AI-powered customer and employee journeys. Empower your business with the best and broadest customer and employee experience capabilities. Choose a single provider and technology platform with a multitenant, microservices-based architecture you can trust. It provides the scale, flexibility, security and agility you need. Power more connected, meaningful customer conversations through Genesys Cloud. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

We give you a team of professional Upcallers to do your calls, and intuitive software to monitor your results. It’s everything you need to engage your contacts—without actually having to do the call yourself. Upcall is a conversation-driven marketing and sales platform that uses real people to gather insights over the phone. It’s scalable, efficient, and seamlessly integrated within your existing workflow. When you want results, nothing works better than simply asking over the phone. From open-ended responses to specific data points, you can gather exactly what you’re looking for. Increase pickup rates by assigning a local caller ID for any area code - or use your own phone number to display when calling. Engage your leads in a friendly, two-way conversation. Driving the leads towards the goal that you define: schedule an appointment, qualify them for sales, extract information or any other objective.

Survox IVR provides an economical, automated interactive survey solution for customer experience, market research, and opinion polling data collection. Survox provides the capability you need to for fast voice-based engagement. Access demographics that can only participate by phone. Caters to your respondent’s preference by providing a choice of engagement methods. Avoid response from just the very satisfied or very unsatisfied by automatically following up transactions with the proactive outbound survey. Blend inbound calls with outbound calls in interviewer queues to assure that callbacks are answered immediately. Screen, transfer and manage calls to maximize caller retention. Automatically schedule or conduct an interview and gather post-transaction feedback.

TCN Operator is a collection of all the best call center tools seamlessly integrated together. With TCN’s no contract promise, the cloud-based platform is customizable to meet all of your call center needs. TCN’s call center software supports billions of consumer and agent interactions each year. Control all call center communication channels in one place. Provide your agents with a unified experience and the ability to talk with consumers over whichever medium they prefer. Offer numerous channels of communication, and let the customer choose their preference. Equipped with the right tools, your call center can confidently tackle all compliance regulations. Keeping your call center and your customers’ sensitive information safe is of the utmost importance. Following compliance regulations such as TCPA, HIPAA, and FDCPA is made possible by automating and streamlining proper call center practices. Data without the proper protection may lead you to difficult hurdles down the road.

Greet your customers with an AI-powered agent. We know it's impossible to be everywhere at once. While you run your business, we'll help you answer incoming calls to schedule and convert more leads. Missed calls can cost your business thousands in lost revenue. When you can't get to the phone, our AI-powered agent will greet your callers, schedule appointments and redirect them to an agent if needed. That way, no customer will be left hanging. 62% of phone calls to small businesses are left unanswered. LocalResponse Features. With intelligent call routing that addresses the needs of your customers in real-time, you can get back to running your business without any interruptions. Instant response capability. Your calls will be routed instantly, depending on the needs of each of your customers. Full customizability for your agent. Set up unique greetings and call handling for your business' hours and after-hours. Convert more leads.

Dexem provides cloud-based solutions to collect, process, manage, integrate and analyze phone calls. Analyze inbound phone calls from your marketing campaigns to measure performance of ads, traffic sources, keywords & Web pages. Accelerate your sales pipeline and increase your efficiency to generate more opportunities and more revenue with your phone calls. Automate call routing with a smart interactive voice response (IVR) system, using natural language, speech recognition and DTMF tones. Analyze phone calls from your marketing campaigns to measure the performance of ads, traffic sources, keywords & Web pages. As phone calls are part of your customer acquisition strategy, understanding which marketing campaigns are bringing you calls is very important to effectively manage your investments. Dexem Call Tracking is about using dedicated phone numbers, called tracking numbers, for each ad, traffic source or visitor, to link your calls with the right acquisition campaigns.

We're about more than technology. We're about delivering real business results, and providing ROI and metrics that make an impact. Our goal is to be your partner in contact strategy, helping you navigate a complex, highly-regulated industry. DialConnection offers a fully integrated, end-to-end solution to take your contact center's performance to the next level. Our intuitive, user-friendly interfaces and simple management tools help companies reach accounts and customers while maintaining compliance. Customizable options tailor to suit your needs and scale as your business and its requirements grow. DialConnection removes uncertainty, complexity and risk by automating your contact center communications with your customers. Our solutions provide you with the data management capabilities needed to make streamlined, effective call strategy decisions. Speech Analytics allows for the evaluation and comparison of performance and key metrics using data visualization.

Great contact center teams do more than just fix problems — they build lifetime loyalty by delivering consistently outstanding customer service. The Alvaria Customer Experience (CX) Suite provides the solutions you need to turn your contact center operations into a competitive advantage and maximize customer lifetime value. Great customer experiences are built one interaction at a time. Alvaria CX Suite gives you the self-service and live contact management tools to maximize engagement, improve the quality and effectiveness of customer interactions and meet regulatory and compliance requirements, all while reducing costs. CX applications support both automated and live interactions, inbound and outbound, across voice, SMS, chat, social, email and mobile communications. Real-time monitoring and historical analysis deliver valuable insights with every interaction, ensuring high quality interactions and aiding in agent training.

Transform customer service interactions from voice encounters to visual experiences with On-Demand self-service solutions that resolve customer inquiries, improve customer experience, reduce costs, and grow revenues. A faster, more flexible, and more efficient experience for customers calling into your contact center, Zappix Visual IVR converts traditional voice calls to digital & visual self-service. Visual IVR empowers customers to resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR). Cloud-based, visual web-apps deliver digital self-service to every digital device customers use, with no download required. End-to-end automation available on multiple channels at a fraction of the cost of building & maintaining a native app. Automate common service needs like order tracking, appointment confirmation, FAQs, and more.

Our experts will design and implement a custom drip tailored to the needs of your business. Users can easily schedule any type of message on a drip with the click of a button. Send calls, text messages, emails, and voicemails to automate your marketing message and drive sales reliably. Our virtual sales assistant will reply to SMS messages and phone calls and handle common tasks such as appointment setting, opting out, and answering common questions. Creating multiple campaigns with different goals and schedules makes it easy to measure results objectively. After consulting with your company, we will design a custom campaign tailored to the needs of your prospects. We use AI to process your inbound SMS messages to reply, opt-out or re-schedule customers. Post leads into the system easily. Update conversion data on leads for accurate reporting. Our powerful reports offer insight into your campaigns performance.

Imagine taking a call on your mobile or desk phone and while asking the caller what their inquiry is about viewing exactly what advertising has driven the call you are on. Besides tracking what digital advertising works best you can also monitor calls from other sources of marketing such as email, automated marketing, social media, TV Radio and press, etc. Jet can track using traditional inbound numbers such as 13, 1300 and 1800 numbers along with Local numbers and Australian Mobile numbers. Jet finds that business within finance, auto, insurance and education generate the most calls. Businesses, where customers do a large level of researching online before calling but are ordering a complex product, tend to suit call tracking. While almost all businesses can take advantage of Call Tracking reporting some business types make greater advantage of its ability to tracking digital call generation.

Activate an intelligent, cloud-based contact center to power next-level customer experiences while minimizing costs. With dedicated solutions to match your business needs, Cloud Contact Center can help you seamlessly move from legacy, capital-intensive contact center services to a more flexible cloud-based or hybrid solution that drives customer retention and increases revenue. Avoid large capital outlays and buy only the services you need. Scale your services quickly during call traffic peaks and valleys. Simplify management through a single vendor with 30+ years of contact center success. Streamline omnichannel customer interactions, improve outbound sales campaigns and support dispersed agents with a single, cloud-based solution. Carrier-grade network and a fully redundant platform. Touch-tone or multilingual speech-recognition caller interfaces. Integration with standard databases, customer relationship management (CRM) systems, and 42 types of private branch exchange systems.

In a world, wherein you usually want to be available, an old phone machine now not cut it. Flow to a cloud-based totally telephony gadget with Cloud Dial to assist your corporation and clients stay linked within the workplace or on the circulate. Cloud telephony provides high-quality business-grade voice and advanced call features available on a desk phone, PC softphone or your mobile device, making sure that you never miss that all-important call. A virtual private number is a telephone number that forwards incoming calls to any of a number of pre-set telephone numbers. These are also called a follow-me number, a virtual telephone number or (in the UK) Personal Number. Usually, a virtual telephone number can be set to forward calls to different telephone numbers depending on the time of day and the day of the week using time of day routing. For example, between 9 and 5 on working days incoming calls will be forwarded to one's workplace, but in the weekends to one's cellphone.