Audience
Companies searching for a solution to deflect calls away from voice channels and live agents
About Zappix Visual IVR
Transform customer service interactions from voice encounters to visual experiences with On-Demand self-service solutions that resolve customer inquiries, improve customer experience, reduce costs, and grow revenues. A faster, more flexible, and more efficient experience for customers calling into your contact center, Zappix Visual IVR converts traditional voice calls to digital & visual self-service. Visual IVR empowers customers to resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR). Cloud-based, visual web-apps deliver digital self-service to every digital device customers use, with no download required. End-to-end automation available on multiple channels at a fraction of the cost of building & maintaining a native app. Automate common service needs like order tracking, appointment confirmation, FAQs, and more.
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Pricing
Free Trial:
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Integrations
No integrations listed.
Company Information
Zappix
United States
www.zappix.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Support
Online
Phone Support
Zappix Visual IVR Product Features
IVR
Call Logging
Supported
Call Routing
Supported
Multiple Scripts
Supported
Survey Management
Supported
Text to Speech
Supported
Call Center
Not Supported
Call Recording
Not Supported
Phone Key Input
Not Supported
Voice Customization
Not Supported
Voice Mail
Not Supported
