Audience

Companies seeking a solution to turn conversations into actionable insights

About CloudCall

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

Let data drive your business
Capture data from your communications, surface key insights, and automate key workflows. Saving time, increasing efficiency and profits.

Get more control
Keep everything in your CRM and see how your teams are doing from anywhere.

Boost productivity and profits
Make more placements, close more deals, get more done faster, with Click-to-call, Power Dialler and Automated workflows.

Pricing

Starting Price:
$15/user/month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

CloudCall
Founded: 2011
United Kingdom
www.cloudcall.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

CloudCall Frequently Asked Questions

Q: What kinds of users and organization types does CloudCall work with?
Q: What languages does CloudCall support in their product?
Q: What kind of support options does CloudCall offer?
Q: What other applications or services does CloudCall integrate with?
Q: Does CloudCall have a mobile app?
Q: What type of training does CloudCall provide?
Q: Does CloudCall offer a free trial?
Q: How much does CloudCall cost?
Q: What pricing for support is available for CloudCall?

CloudCall Product Features

Business VoIP

Call Recording Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported
Call Parking Not Supported
Contact Management Not Supported

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported
Database Not Supported
Escalation Management Not Supported
Predictive Dialer Not Supported

Call Recording

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Supported
Event Triggered Recording Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Cloud PBX

Call Recording Supported
IVR / Voice Recognition Supported
SIP Trunking Supported
Call Routing Not Supported
Ring Groups Not Supported
Virtual Extensions Not Supported
Web Conferencing Not Supported

IVR

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Voice Mail Supported
Survey Management Not Supported
Text to Speech Not Supported
Voice Customization Not Supported

SIP Trunk

Call Data Records Supported
Caller ID Supported
Automatic Fail-over Routing Not Supported
Disaster Recovery Not Supported
International Numbers Not Supported
Multiple DID Options Not Supported
PSTN Forwarding Not Supported
Toll-Free Numbers Not Supported
e911 Not Supported

Telephony

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
IVR / Voice Recognition Supported
Inbound Reporting Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
VoIP Supported
Voice & Data Integration Supported