XCALLY
XCALLY is a simple, scalable and fast to deploy Omnichannel Contact center software.
In addition to Omnichannel modules, it provides lots of tools fundamental for your call center activities:
- IVR designer, Predictive Dialer, Scripting tool, Dashboards, Realtime panels and Analytics for administrator and supervisors;
- WebRTC, Windows softphone and Omnichannel unified web GUI for agents.
XCALLY is integrated via API with several external products, providers and technologies, like CRM, ticketing systems, AI tools, bots, TTS, ASR, social media and messaging apps.
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Salesfinity
Engage in endless live customer conversations on the phone and leave the busywork to the Salesfinity AI parallel dialer. Automate manual dialing with a smart parallel dialer while avoiding bad numbers and VMs. Let Salesfinity AI score your lead list and smartly prioritize parallel dialing for more successful connections. Salesfinity intelligently manages your caller IDs for optimal call reputation. Salesfinity is the best-in-class parallel dialer that integrates with all popular CRMs and SEPs. Discover how effortlessly the Salesfinity parallel dialer blends into your sales routine, as intuitive as playing your favorite tune. Everything you need to scale your outbound calling. Effortlessly sync calls to your CRM and amplifies your sales productivity with Salesfinity. Navigate with ease through Salesfinity's clear, user-friendly interface. Invest in success with clear, value-driven plans that amplify your team's performance, leveraging the power of a parallel dialer.
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uContact
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution.
uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
Our robust, full-featured platform includes:
• Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding
• Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR
• Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings
• Automation - Chat Bots, Form Creator, Workflow Designer
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Voiso
Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience.
A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more.
By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.
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