Alternatives to Console
Compare Console alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Console in 2026. Compare features, ratings, user reviews, pricing, and more from Console competitors and alternatives in order to make an informed decision for your business.
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NinjaOne
NinjaOne
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. -
2
Atera
Atera
Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards. -
3
Zendesk
Zendesk
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. -
4
Robin by Atera
Atera
Robin by Atera is an autonomous IT support agent designed to automatically diagnose and resolve technical issues across devices and cloud environments. The system acts as an AI-powered IT assistant that manages support requests from start to finish without human intervention. Robin receives requests from platforms such as Slack, Microsoft Teams, email, and IT service management tools, verifies the user’s identity, and gathers technical context to understand the problem. It can then perform approved actions on devices, networks, or cloud systems to resolve the issue. By automating troubleshooting and IT support workflows, Robin helps organizations reduce downtime and improve support efficiency. -
5
SysAid
SysAid Technologies
SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting to delivering strategic impact. With no-code workflows, AI-powered ticket handling, and an intuitive self-service portal, SysAid empowers IT to focus on what really matters: business value. At its core is Agentic AI: a powerful operational layer where AI Agents take the first action, accelerating resolution and boosting efficiency. Built for IT, SysAid includes enterprise-grade security, built-in governance, and the ability to add guardrails, control, and responsible AI protection to your data. Go live in weeks with fast, code-free onboarding—no heavy migrations or steep learning curves. With flexible customization and award-winning support, SysAid grows with you. ITSM run by AI, and by you. -
6
Guru
Guru
Guru is the AI Source of Truth for your company. It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work. Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow. Every answer shows where it came from, inherits existing permissions, and stays accurate automatically through built-in verification and expert updates. By connecting knowledge, making it accessible everywhere, and keeping it trustworthy automatically, Guru eliminates manual searches and ensures everyone—human or AI—works from the same truth.Starting Price: $25 -
7
LogMeIn Resolve
GoTo
LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks. -
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LogMeIn Rescue
GoTo
LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.Starting Price: $109 per month -
9
Mint Service Desk
OPGK Software
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users. With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities. In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.Starting Price: $5/month/agent -
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Serval
Serval
Serval is an AI-native IT service management platform designed to automate help-desk requests, access management, and workflow building for modern teams. The solution supports natural-language input; users can describe the task they want automated, and Serval builds and deploys the workflow, presenting both a no-code UI and underlying editable code for technical teams to inspect. It handles help-desk resolution across Slack, Teams, email, or web portal; automates access requests (including just-in-time access, role-provisioning, deprovisioning, and custom policies) via integrations with identity providers and SSO systems; and surfaces analytics and insights on ticket volume, automation rate, SLA compliance, and team performance. The platform supports bi-directional sync with existing ticketing systems, pre-built workflows for faster deployment, and a public API for data integration. -
11
HCL BigFix Service Management
HCLSoftware
HCL BigFix Service Management is an AI-powered enterprise service management platform that streamlines incident, request, problem, change, and asset management through no-code workflows for fast, user-friendly onboarding. The platform leverages intelligent automation, AI-driven insights, and seamless third-party integrations to improve operational efficiency, reduce costs, and elevate overall service management maturity. It also offers advanced security, anytime-anywhere accessibility, and scalability to support organizations of all sizes. With built-in risk analysis and mitigation capabilities, HCL BigFix Service Management ensures strong governance and control. Its secure multi-tenancy architecture is purpose-built for shared hosting and multi-cloud environments, delivering robust data segregation across tenants, processes, configurations, transactions and support teams, making it well suited for both enterprises and Managed Service Providers (MSPs). -
12
Resolve
Resolve Systems
Resolve is the #1 IT automation and orchestration platform, powering more than a million automations every day from simple, high-volume tasks to incredibly complex processes that go well beyond what you imagine is automatable. With more than a decade of automation expertise under our belts, we know how to build an intelligent automation and orchestration platform to meet the growing demands faced by today’s IT Operations and Network Operations teams. In fact, millions of automations are powered by Resolve on a daily basis… many of which go well beyond what you imagine is automatable. We know it sounds impossible, but it’s true. Just ask the customers who have cracked the code on tough automations like PIM testing, updating active load balancers, CUCM onboarding in seconds, true end-to-end patch management, interacting with Watson for NLP, maintaining infrastructure in segregated networks and hybrid cloud deployments, and more. Keep reading to see how we do it. -
13
Rezolve.ai
Rezolve.ai
Rezolve.ai is an Agentic AI platform built for enterprise IT, HR, and FinOps operations. The solution combines multi-agent orchestration, AI-powered enterprise search, workflow automation, and autonomous support capabilities to help organizations modernize employee service operations. Rezolve.ai enables AI agents to resolve repetitive service requests, automate workflows, search enterprise knowledge bases, and interact with backend systems across Microsoft Teams, Slack, voice, chat, email, and mobile channels. The platform integrates with ServiceNow, Jira Service Management, Freshservice, Workday, SharePoint, Confluence, and other enterprise systems. Key features include: - Autonomous ticket handling - AI voice support - Enterprise AI search with citations - Conversational workflow automation - AI Ops automation - No-code AI agent deployment - Enterprise-grade governance and compliance Rezolve.ai helps enterprises reduce support costs and improve response times. -
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Ravenna
Ravenna
Ravenna is a modern, AI-powered ITSM platform built natively in Slack, designed to streamline internal support across IT, HR, finance, and operations. It transforms conversations into actionable support tickets, eliminating the need for separate portals. AI automatically categorizes requests, assigns priority, and routes them to the right team members. With Ravenna, employees can create, search, and share knowledge articles directly within Slack channels, while the system continuously improves existing documentation with new insights. A self-service portal empowers employees to find answers instantly through an AI-powered search and recommendation engine. Custom workflows allow for no-code automation of common IT processes like onboarding and access requests, and approval chains can be set up with automated notifications and reminders. Ravenna also offers SLA management to track and enforce service level agreements with automatic escalations and alerts. -
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Neo Agent
Neo Agent
Neo Agent is an AI technician for managed service providers, built to work alongside the team inside the PSA. It reads the ticket, checks similar tickets, playbooks, and documentation, makes the call, runs the fix, and closes the loop. Neo is designed as a new kind of automation for MSPs: not a bigger rulebook, not fragile scripts, and not legacy RPA that requires constant mapping maintenance. Instead, it acts like a human L1 technician that joins the service desk, helping speed up ticket resolution, automate PSA and RMM workflows, and keep communications on-brand and consistent. Neo can analyze tickets, communicate with users, take action on behalf of the team, and execute workflows that are triggered or scheduled for repetitive tasks such as ticket triage, dispatching, and routine manual work. It integrates with PSA systems, RMM tools, documentation systems, marketplaces, Microsoft 365, and Azure to automate ticket management, synchronize client data, and more.Starting Price: $1,300 per month -
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Aisera
Aisera
Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value. -
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TeamDynamix ITSM
TeamDynamix
Supercharged ITSM. One platform for service and projects together with enterprise integration and automation. Are you spinning your wheels trying to keep up with the volume of mundane, repetitive service requests? With supercharged IT service management software, you can automate routine tasks and eliminate toil. Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click. IT service management (ITSM) systems are quickly evolving, download this report to understand key drivers for top of quadrant vendors. Use this guide to help you during your selection process. Download the Info-Tech 2022 ITSM Software Quadrant and Customer Viewpoint report to gain a better understanding of ITSM vendor strengths and emerging requirements. -
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AI Autopilot
AI Autopilot
AI Autopilot is an advanced agentic AI automation platform designed specifically for MSPs to streamline IT operations with intelligent automation. It provides specialized AI agents that handle ticket triage, prioritization, routing, escalation, and SLA monitoring with MSP-grade accuracy. The system integrates natively with major PSA, RMM, documentation, and automation tools like ConnectWise, Autotask, Ninja RMM, IT Glue, Liongard, and Rewst. By automating repetitive tasks, AI Autopilot helps MSPs resolve tickets faster, reduce labor costs, and deliver 24/7 support coverage. Users can even enable ticket creation directly from Microsoft Teams and Slack for a frictionless support experience. With upcoming integrations like MCP, CrewAI, LangChain, and deep RPA orchestration, the platform continues to evolve into a next-generation multi-agent AI infrastructure for MSPs.Starting Price: $99/month -
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OfficeAmp
Harmonize
It's so easy to create an issue. OfficeAmp simply let's you log your issue anytime anywhere. OfficeAmp automatically assigns the issue to the right person and keeps you posted on your issue’s progress untill it is resolved. Employees have a request but don't know whom to ask. OfficeAmp is the hub for making any requests they have. Keep up with all your needs in in Slack or Teams itself. Get notified of all raised tickets anytime, anywhere. Define rules to route issues to different people, load balance work across your team, run reports, track metrics. All issues are categorized and prioritized, so you are always working on what is most important. OfficeAmp is damn easy to train and setup. Just feed the questions within the beautiful dashboard and see OA become a beast of an assistant.Starting Price: $1 per user per month -
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monday service
monday.com
monday service is an AI‑first enterprise service management platform that centralizes and automates all aspects of service operations across IT, HR, facilities, and business teams. It features a built-in AI agent that instantly resolves requests by leveraging ticket history and knowledge bases, while smart tools like auto‑categorization, intelligent routing, and AI‑driven response suggestions streamline ticket handling. Teams can manage tickets from multiple sources within a unified board, escalate incidents, and collaborate across departments through customizable workflows. Self‑service is enhanced with a customer portal hosting request forms, knowledge articles, and categorized resources accessible via a unique external URL. Dashboards and real‑time reports offer comprehensive insights into ticket trends, performance metrics, and service bottlenecks, helping teams proactively address operational issues.Starting Price: $27 per month -
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SymphonyAI Apex
SymphonyAI
AI-powered IT and enterprise workflows. Launch services quickly, boost productivity, and delight users by redefining ITSM/ESM with predictive and generative AI. Streamline processes, reduce complexity, drive collaboration across your enterprise and increase velocity to business. Enhance enterprise productivity by leveraging predictive and generative AI, automation, and low-code and no-code administration. Improve satisfaction by delivering a compelling, omnichannel user experience to your employees, partners, and customers. Resolve service requests up to 50% faster via agile ITSM/ESM capabilities in a centralized, lightweight platform powered by generative and predictive AI. Launch and manage services quickly and accelerate deployments with low-code/no-code capabilities. Eliminate manual processes and automate service needs with scalable solutions for teams of all sizes. -
22
MeBeBot
MeBeBot
MeBeBot One is an enterprise-grade AI assistant and internal support platform that centralizes company knowledge and uses intelligent search, generative responses, and AI agents to answer employee questions instantly across HR, IT, operations, finance, and other areas, reducing repetitive tickets and improving productivity while maintaining security and governance. It integrates with tools like Microsoft Teams, Slack, SharePoint, SMS, and web chat to provide conversational support that pulls from verified, organization-approved content, so answers are accurate and compliant with internal policies and regulatory requirements such as GDPR and SOC 2 standards. MeBeBot One includes features like advanced retrieval and “AI Wizard” document scanning to surface precise information from employee handbooks, knowledge bases, and systems, and supports proactive features such as push notifications, sentiment surveys, and insights dashboards that help leaders understand engagement trends.Starting Price: $3.50 per month -
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Risotto
Risotto
Risotto is an AI-powered IT help desk platform designed to automate and streamline IT service management directly within Slack. It enables businesses to reduce IT workload, improve service efficiency, and maintain compliance in one seamless Slack-native solution. Risotto integrates with existing tools like Slack, Jira, and Okta to eliminate slow, manual IT and HR support requests. It monitors incoming software access requests and automatically resolves tickets. For those it can't resolve, it expedites to a team member with helpful details. Risotto can also help a user solve issues it has learned from threads previously encountered, walking them through step-by-step. IT and HR teams can then focus on higher-value work. Risotto provides a better, faster, and more secure support experience to everyone in companies of all sizes. -
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Ivanti Neurons for ITSM
Ivanti
Ivanti Neurons for ITSM provides enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with 14 ITIL practices, Ivanti Neurons for ITSM is designed to expand as your needs increase. Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure. Whether you're looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow. -
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E-GENE ITSM
STEG
E-GENE ITSM is a cloud-based no-code/low-code IT service management solution developed by STEG. Built on ITIL best practices, it streamlines core ITSM processes such as incident, request, change, and configuration management within a single integrated platform. With flexible customization tools and powerful automation, E-GENE ITSM helps organizations enhance operational efficiency while maintaining compliance. Key Features • No-code/Low-code platform: Easily configure workflows, forms, and user interfaces without coding. • ITIL-compliant modules: Includes service request, incident, change, and configuration management. • Customizable UI tools: Use built-in Form Designer, List Manager, and dashboard tools to tailor the experience. • Workflow automation: Streamline complex processes and reduce manual tasks. -
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DiliGenie
Diligent Global
Automate your IT processes with our DiliGenie ITSM solution. It helps to simplify your business operations and enhance productivity. An ITSM solution that helps businesses automate incidents. service requests, and problem management processes. -
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ServiceNow AI Agents
ServiceNow
ServiceNow's AI Agents are autonomous systems embedded within the Now Platform, designed to perform repetitive tasks traditionally handled by humans. These agents interact with their environment to collect data, make decisions, and execute tasks, enhancing efficiency over time. Leveraging domain-specific large language models and a robust reasoning engine, they possess a deep understanding of business contexts, enabling continuous improvement in outcomes. Operating natively across workflows and data systems, AI Agents facilitate end-to-end automation, boosting team productivity by orchestrating workflows, integrations, and actions throughout the enterprise. Organizations can deploy prebuilt AI agents or develop custom agents tailored to specific needs, all functioning seamlessly on the Now Platform. This integration allows employees to focus on more strategic initiatives by automating routine tasks. -
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Octopus ITSM
Octopus-ITSM.com
A single platform for IT service management, HAM hardware asset management and all ESM requests for an organization. Octopus ITSM software is an integrated solution for request and asset management on the scale of any organization. By choosing Octopus ITSM software you will be placing user satisfaction at the heart of your strategy for internal services, ITSM and CMMS. Its Cloud architecture and many integration features guarantee a fast, positive return on investment. Octopus ITSM software thus allows you to quickly identify and achieve the required gains to improve your IT team work practices.Starting Price: $60.00/month/user -
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C2 ITSM
C2 Innovations, a Sherweb company
C2 ITSM is an integrated business service management solution (ITSM) that supports and automates your business processes, exceeding customer expectations. Easily manage all types of requests, changes, assets, inventories, tasks and projects within a single platform.Starting Price: $44 per user per month -
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Codenica ITSM + ITAM
Codenica
Codenica ITSM + ITAM gives IT teams a connected cloud workspace for service desk work and IT asset management. Instead of keeping tickets, assets, documents, approvals and communication in separate tools, teams can manage them together in one system. The platform supports ticket management, hardware and software inventory, configuration items, employee and customer self-service, knowledge base content, work tasks, approvals, live chat, messages, files, reports and automation rules. Codenica helps teams connect support requests with related users, assets, vendors, documents and tasks, making it easier to understand the context of each issue, track responsibilities and maintain visibility across daily IT operations.Starting Price: $15/agent/month -
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ITSM 365
Naumen
ITSM 365 contains everything you need to start working with customer requests here and now. Change the appearance of an application or create a new business process - a couple of clicks in the settings. ITSM 365 has a wide range of possibilities for integration with external systems. Automation of any service processes: IT, ACS, HR, etc. ITIL® certified. An easy solution to support your external clients. Create an application, control its execution and status, communicate with the support service through comments to the application - all this gives access to the Portal. Common problems, best practices, and other useful information that you can provide to users for self-study. -
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AWS DevOps Agent
Amazon
AWS DevOps Agent is a software from Amazon Web Services (AWS) designed to act as an autonomous, always-on operations engineer that resolves and proactively prevents incidents across your infrastructure, applications, and deployments. It automatically learns your application resources and their relationships, including infrastructure, code repositories, deployment pipelines, observability tools, and telemetry, then uses that knowledge to correlate logs, metrics, traces, deployment data, and recent code changes. When an alert, error spike, or support ticket arises, DevOps Agent immediately begins automated investigation; it triages incidents 24/7, runs root-cause analysis, and proposes detailed mitigation plans which can be automatically routed through team workflows (e.g., via Slack, ServiceNow, PagerDuty) or directly create support cases with AWS. -
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CommandLink ITSM
CommandLink
CommandLink ITSM is a unified IT service-management platform built to bring together network, security, voice, and asset management into a single system. It enables organizations to manage SD-WAN, UCaaS, CCaaS, firewalls, MPLS, network switches, IP phones, installs, trouble tickets, invoices, and overall network performance across global operations. The system consolidates services such as service requests, incident management, asset tracking, contract management, and ticket workflows into a cohesive environment. Embedded workflows and automation help streamline tasks like incident auto-assignment, SLA notifications, off-boarding/on-boarding, asset lifecycle triggers, and preventive maintenance. The platform further integrates a dedicated support model with direct access to Tier-3 engineers who know your environment, enabling faster resolutions, fewer escalations, and higher uptime. -
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Halp
Atlassian
Ticketing, powered by your Slack conversations Halp is a modern ticketing help desk for humans that love Slack. Empower your remote teams to be happier and more productive. Turn any message into a ticket with an emoji. Report on your team's requests no matter where they come from. Never do the same work twice. A powerful workflow engine paired with machine learning ensures routine tasks and questions get resolved faster. Your customers are your colleagues, your friends. Communicate in the most natural way, and make ticketing a breeze. Halp's powerful Ticketing Platform is perfect for fast growing teams. If you already have a ticketing solution in place, we offer deep integrations with Zendesk, Jira, and more.Starting Price: $25 per user per month -
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ProProfs Help Desk
ProProfs
ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.Starting Price: $15 per user per month -
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100x
100x
100X is an AI-powered platform designed to troubleshoot complex software systems by autonomously analyzing tickets, alerts, logs, metrics, traces, code, and knowledge to pinpoint problems and remediate issues. It operates through a multi-step process: connecting to your environment to build a comprehensive knowledge graph, automatically investigating every incoming alert or support ticket, dynamically querying telemetry and connecting signals across systems, isolating specific system issues with supporting evidence, suggesting proven fixes with relevant context, and learning from every resolution by capturing commands, fixes, and failure patterns discovered by your team. 100X integrates with tools like Datadog, Grafana, LaunchDarkly, Jenkins, Kafka, Redis, and Salesforce, and can be deployed within your cloud environment, ensuring data is accessed, processed, and stored entirely within your cloud boundary. -
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Ivanti
Ivanti
Ivanti offers integrated IT management solutions designed to automate and secure technology across organizations. Their Unified Endpoint Management platform provides intuitive control from a single console to manage any device from any location. Ivanti’s Enterprise Service Management delivers actionable insights to streamline IT operations and improve employee experiences. The company also provides comprehensive network security and exposure management tools to protect assets and prioritize risks effectively. Trusted by over 34,000 customers worldwide, including Conair and City of Seattle, Ivanti supports secure, flexible work environments. Their solutions enable businesses to boost productivity while maintaining strong security and operational visibility. -
38
BMC Helix
BMC Helix
BMC Helix is a cloud-native, AI-driven service and operations management platform designed to give enterprises unified visibility, automation, and proactive control over IT services, infrastructure, and business workflows. At its core, BMC Helix integrates IT service management (ITSM), operations management (ITOM/AIOps), asset and configuration management, service-catalog and ticketing workflows, knowledge management, self-service portal/employee workplace tools, and AI-powered automation agents, enabling organizations to manage incident, problem, change, asset, and service-desk workflows in a single consolidated system. Powered by embedded generative and “agentic” AI (BMC HelixGPT), the platform automates repetitive tasks, surfaces insights, groups and clusters recurring incidents for proactive problem management, and recommends or even triggers remediation actions to reduce manual toil and resolution time. -
39
Swish.ai
Swish.ai
The first hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time, accelerating ticket resolution time and reducing costs. Swish.ai hyperautomation platform mines, automates, and predicts the best course of action, and then routes to the best-matched agent. The Swish.ai platform evaluates your historical ITSM ticket data to create and inform dynamic AI models that capture insights about your unique environment, even as it evolves. Swish.ai’s patented solution goes beyond NLP to understand your company lingo. It improves the understanding of each underlying ticket issue and identifies the next best action accurately on the spot. Once tickets have been accurately classified, the platform evaluates additional real-time variables before assigning them to the best-matched agents. We also provide reference resources to ensure they have everything needed to resolve the ticket without re-routing or pausing it. -
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Service.Direct
Acknowledge Benelux B.V.
Service.Direct is a flexible Service Management systeem provided as SaaS. It supports ITIL for ITSM, but it is also used in other domains. This SaaS solution provides support for all service management processes. The web application is driven by service contracts (SLA's ) that determine how, by whom, how fast issues should be dealt with. Incidents, service requests, changes and problems are processed by the configurable workflow engine at the heart of the system. Incident classification, team assignment and response/fix times are taken care of. Customers can engage the solution via a self-service portal, providing end user control while ensuring higher data quality of inbound tickets. Service.Direct is developed by the Dutch MSP Acknowledge Benelux B.V. With a long and proven track record, this system is a solid and safe choice for all organizations that aspire to improve service management.Starting Price: €70 per user per month -
41
Aranda Service Management
Aranda SOFTWARE
Aranda Service Management is an IT Service Management (ITSM) software designed to enhance organizational productivity by providing automated service experiences. It is aligned with ITIL 4 best practices and offers a user portal and self-service options, enabling clients to register requests, monitor case statuses, and access a centralized knowledge base for 24/7 self-management. Advanced functionalities include a priority matrix, financial management, approval workflows, import/export capabilities, and satisfaction surveys. It integrates artificial intelligence and machine learning to deliver world-class self-service experiences while reducing support costs. It supports multi-project environments, allowing organizations to manage multiple service areas beyond IT without additional infrastructure. -
42
ALVAO Service Desk
ALVAO
No one has to hunt around for information, whom to contact to report a device fault, a system crash or to request an equipment. Employees can contact the Service Desk either through the self-service portal or directly via Teams or Outlook. Get the full Service Desk experience without ever having to leave Microsoft Outlook. You can access your ticket log, browse our knowledge base or create e new request from a catalogue. The requester is clear about who is handling their request, its status and how much time remains to resolution. They do not have to call the helpdesk to ask about the resolution status. Don’t waste time sorting requests. The system will ensure that each request is assigned to the right team. Requests are automatically sorted according to assigned priorities. The team has a clearly organized work schedule and will never forget anything important.Starting Price: $40/agent -
43
Clientele ITSM
Mproof
IT Service Management has evolved over the years. Today’s ITSM software should deliver end-to-end services effectively, automate, standardize and improve processes and empower customers to be self-sufficient through self-service. These are exactly the type of services Clientele ITSM has to offer. Mproof’s vision has resulted in a reliable and expansive software suite tailored for Managed Service Providers. See all your open tickets and support calls at a glance. Track the performance of your service desk employees. Manage your service level agreements with a birdseye view. Share your discoveries with others. Thanks to the vast array of reporting options, you’ll easily get in control of your service organization. With the latest version of Clientele ITSM, it all becomes easier than ever before. -
44
Machine learning based ITSM software to meet all your service desk and IT service management needs. Increase employee and IT productivity by creating and fulfilling services, and resolving issues faster with embedded machine learning and automation. Avoid customizations and reduce the resources required to update and run your service desk – whether on-prem or in the cloud – and drive down TCO. Satisfy employees and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go. Deliver automated services with rapid and measurable outcomes that result in a superior user experience and accelerate continual business process improvement. Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance.
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45
HaloITSM
Halo Service Solutions
Empower your IT team with a single all-inclusive cloud platform, designed for ITIL-aligned service delivery. Transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardize your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited ITSM software solution. Centralize your workflows, create a single space for your ITSM software. HaloITSM blends ITIL best-practices with a fresh, flexible approach so you can improve your service management whilst maintaining an outstanding user experience. Customers worldwide across numerous sectors rely on HaloITSM to drive their IT Service requirements. See how they have transformed their daily processes with our case studies.Starting Price: $49 per user per month -
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Salesforce Agentforce Service
Salesforce
Agentforce Service, formerly Service Cloud, is Salesforce’s AI-powered customer service platform designed to unify humans and AI agents across every touchpoint. It connects contact center, self-service, and field service operations on one trusted CRM platform. AI-driven agents provide real-time insights, next-best actions, and personalized responses to improve service quality. The Service Console offers a unified workspace for case management, collaboration, and automation. Built-in knowledge management ensures accurate, AI-grounded answers for both reps and customers. Incident management tools help teams detect and resolve disruptions proactively. Agentforce Service enables organizations to reduce costs while delivering faster, more personalized customer experiences.Starting Price: $75.00/month/user -
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USU IT Service Management
USU Software
USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs. USU IT Service Management is one of the few ITSM solutions in the world that can boast proven top ITIL® conformity. Rely on the leading ITSM solution that has so often earned the highest possible certification level among internationally recognized organizations. The “made in Germany” ITSM solution that outperforms the majority of tools from international providers! -
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Fixify
Fixify
Fixify is a modern IT help desk solution that combines AI automation with human expertise to streamline support operations. By integrating seamlessly with existing ticketing systems, Fixify automates up to 75% of Tier 1 and Tier 2 tickets, such as password resets, app installations, and hardware troubleshooting. Its AI-powered ticket categorization identifies patterns and trends, enabling efficient triage and resolution. Real-time sentiment analysis, utilizing large language models, monitors user interactions to detect mood shifts and guide analysts in providing empathetic support. Fixify offers full visibility and control through dashboards that track metrics like response times, SLA compliance, and user satisfaction. The platform supports multi-timezone operations, ensuring consistent support across global teams. With customizable workflows and integration with tools like Slack and Teams, Fixify enhances the end-user experience.Starting Price: $3,000 per month -
49
Jira Service Management
Atlassian
Jira Service Management (formerly Jira Service Desk) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.Starting Price: $20 per user per month -
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ServiceNow IT Service Management
ServiceNow
Deliver resilient IT services and create experiences that help your teams be more productive. Resolve issues quickly and speed the pace of innovation using AI and machine learning, all from the simplicity of a single cloud platform. Remove complexity and consolidate IT services and tools, bringing together the applications your business needs to deliver modern IT experiences. Automate essential processes and run them from the Now Platform, a single system of action for the enterprise. Unburden your IT services staff and boost productivity. Identify, track, and resolve incidents efficiently with AI-assisted intelligence. Get instant resolutions to repetitive IT service tasks with natural language virtual agents. ITSM includes powerful platform capabilities so you can optimize processes, create seamless experiences, and build new value through innovation. Transform your business with a single, unifying platform for the enterprise.
