Audience

Managed service providers, internal IT teams, service desk managers, MSP owners, CTOs, and IT leaders seeking autonomous AI agents for secure ticket resolution, RMM-driven diagnostics, and scalable end-user support

About SuperIT

SuperIT is an AI-powered IT support agent platform built for IT teams and managed service providers that want to resolve real service desk issues autonomously. The platform uses its own RMM agent, cloud integrations, a live digital twin, and learned support skills to understand each environment and take safe action. SuperIT can diagnose incidents, resolve routine service requests, follow up with end users, document tickets, and write updates back into PSA systems. It integrates with common IT tools across PSA, RMM, security, identity, backup, cloud, endpoint, and networking categories. Safety features include permission inheritance, allowlists, blocklists, approval workflows, isolated tenants, audit logs, encryption, and conservative rollout controls. SuperIT helps IT teams reduce ticket volume, improve service consistency, support users 24/7, and scale without adding headcount.

Pricing

Starting Price:
$595/month

Integrations

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Company Information

SuperIT
Founded: 2025
Australia
superit.ai/

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

SuperIT Frequently Asked Questions

Q: What kinds of users and organization types does SuperIT work with?
Q: What languages does SuperIT support in their product?
Q: What other applications or services does SuperIT integrate with?
Q: What type of training does SuperIT provide?
Q: How much does SuperIT cost?

SuperIT Product Features

IT Service

Self Service Portal
Knowledge Management
Ticket Management
Service Catalog
Release Management
Incident Management
Service Reporting
IT Asset Management
Contract Management

MSP

Remote Access
Live Chat
Billing & Invoicing
Patch Management
Remote Systems Monitoring
Dashboard
Issue Management
Scheduling
Backup Management
Help Desk
Project Management
CRM
Privileged Access Management (PAM)

RMM

Deployment Management
IT Asset Management
Network Monitoring
Real-time Alerts
For MSPs
Mobile Access
Patch Management
Remediation Management

Service Desk

Change Management
Self Service Portal
Procurement Management
Remote Control
Mobile Access
Incident Management
SLA Management
IT Asset Management
Knowledge Base
CMDB

SuperIT Additional Categories