Console vs. LogMeIn Resolve Comparison


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About Console is an AI-native ITSM and agent platform that centralizes employee requests, automates repetitive workflows, and executes tasks across a company’s existing tools. Employees submit requests through channels like Slack, Teams or Google chat, which flow into a unified inbox where they are categorized, routed, and prioritized. From there, Console uses knowledge base content to answer common questions and playbooks to take action on requests, including multi-step workflows with approvals and integrations into systems like identity providers and SaaS apps. Rather than just tracking tickets, Console is designed to resolve them end-to-end by combining request intake, automation, and execution in a single system.	About LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience IT, HR, and Legal professionals	Audience IT departments and managed service providers seeking an all-in-one, secure, and AI-enhanced unified endpoint management and IT support platform to improve operational efficiency and service delivery
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.6 / 5 support 4.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros Simple to install on computers, either in person or remote through Zoom shared screen once you get the hang on it. Helps us troubleshoot and fix both tech and user based issues. It is extremely easy to use. It has helped during multiple service calls. It is easy for the customer to use. They just click a link and point their phones. This product has saved us so many truck rolls. Super easy and convenient to use. Give me the vision to see equipment inside the customers home without dispatching a tech, which is exactly the purpose of using. I'm able to resolve so many more tickets in seat vs sending to outside techs. I like how easy to use and navigate the tool and the features are very superb which anyone can easily remember. The remote execution feature is great. Seems to be a lot more stable than GoTo Assist where devices stay connected. Just an overall more robust product then past Goto Assist versions. Cons haven't found a problem yet. Would love to remote upload software or updates across a number of computers, or access without permission from the user. I haven't found anything I do not like so far. It is a great product. It's unfortunate that we have to have the customer download the app to allow access to their mobile device. Most customer's don't want to do that, however, they are willing to just click on a link and allow access. I don't think there is something not to like on this tool because it's a user friendly tool. Lacks reporting features for a device inventory. The only way to capture or export a list of machine names was to select screen by screen and copy and past into spreadsheet.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Console Founded: 2023 www.console.com	Company Information GoTo Founded: 2003 United States www.logmein.com/products/resolve
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Categories AI IT Agents Supported AI-Powered ITSM Tools Supported ITSM Supported	Categories Help Desk Supported Issue Tracking Supported IT Management Supported IT Service Supported ITSM Supported Remote Desktop Supported Remote Support Supported RMM Supported Secure Remote Access Supported Service Desk Supported
	ITSM Features Asset Tracking Not Supported Availability Management Not Supported Change Management Not Supported Configuration Management Not Supported Contract/License Management Not Supported Dashboard Not Supported Incident Management Not Supported Problem Management Supported Project Management Not Supported Release & Deployment Management Not Supported Self Service Portal Not Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Not Supported IT Asset Management Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Not Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Not Supported Self Service Portal Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported IT Management Features Capacity Monitoring Supported Compliance Management Not Supported Event Logs Supported Hardware Inventory Not Supported IT Budgeting Not Supported License Management Not Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Not Supported User Activity Monitoring Supported IT Service Features Contract Management Not Supported Incident Management Not Supported IT Asset Management Not Supported Knowledge Management Not Supported Release Management Not Supported Self Service Portal Not Supported Service Catalog Not Supported Service Reporting Supported Ticket Management Supported Issue Tracking Features Assignment Management Supported Dashboard Not Supported Escalation Management Not Supported Issue Auditing Supported Issue Scheduling Not Supported Knowledge Base Not Supported Project Management Not Supported Recurring Issues Not Supported Scheduling Supported Task Management Not Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Not Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Not Supported Remote Desktop Features Chat Not Supported Cross-Platform Access Supported File Transfer Supported Group View Not Supported Mobile Device Access Supported Multi Monitor Support Supported Record Remote Sessions Supported Remote Print Not Supported Remote Wake Not Supported User Management Supported Remote Support Features Diagnostic Tools Supported File Transfer Supported Live Chat Supported Real-time Chat Supported Remote Control Supported Screen Sharing Supported Session Recording Supported Session Transfer Supported Surveys & Feedback Not Supported
Integrations Addigy Supported Coda Supported Confluence Supported Fleet Supported Freshservice Supported HiBob Supported Iru Supported Jamf Now Supported Jira Supported Linear Supported Microsoft Teams Supported Notion Supported Okta Supported Opal Security Supported Slack Supported Workday HCM Supported Show More Integrations View All 16 Integrations	Integrations Addigy Not Supported Coda Not Supported Confluence Not Supported Fleet Not Supported Freshservice Not Supported HiBob Not Supported Iru Not Supported Jamf Now Not Supported Jira Not Supported Linear Not Supported Microsoft Teams Not Supported Notion Not Supported Okta Not Supported Opal Security Not Supported Slack Not Supported Workday HCM Not Supported Show More Integrations
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