Console vs. OpenText Service Management Aviator Comparison


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About Console is an AI-native ITSM and agent platform that centralizes employee requests, automates repetitive workflows, and executes tasks across a company’s existing tools. Employees submit requests through channels like Slack, Teams or Google chat, which flow into a unified inbox where they are categorized, routed, and prioritized. From there, Console uses knowledge base content to answer common questions and playbooks to take action on requests, including multi-step workflows with approvals and integrations into systems like identity providers and SaaS apps. Rather than just tracking tickets, Console is designed to resolve them end-to-end by combining request intake, automation, and execution in a single system.	About OpenText Service Management Aviator is a trusted, context-aware AI solution for IT service management (ITSM) and enterprise service management (ESM), grounded in an organization’s own knowledge, policies, procedures, and documentation. It helps employees find answers faster, improves service desk productivity, and scales service operations while maintaining governance and AI sovereignty. AI-assisted self-service lets users answer how-to questions, submit service requests, and complete guided automation across departments such as IT and HR. Service desk agents receive contextual information about incoming tickets, including AI-generated summaries and suggested solutions. Aviator can turn resolved tickets into knowledge articles with generated summaries, tags, and categorization, helping organizations expand self-service content. It also supports intelligent routing, solution recommendations, autonomous fulfillment, and knowledge creation.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience IT, HR, and Legal professionals	Audience IT service teams, service desk agents, employees, and enterprise teams needing to automate service workflows, improve self-service, and make faster decisions
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Console Founded: 2023 www.console.com	Company Information OpenText Founded: 1991 Canada www.opentext.com/aviator-ai/service-management-aviator
Alternatives SysAid SysAid Technologies	Alternatives No Alternatives
Serval
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Categories AI IT Agents Supported AI-Powered ITSM Tools Supported ITSM Supported	Categories AI-Powered ITSM Tools Supported IT Service Supported ITSM Supported Service Desk Supported

Integrations Addigy Supported Coda Supported Confluence Supported Fleet Supported Freshservice Supported Iru Supported Jamf Now Supported Jira Supported Linear Supported Microsoft Teams Supported Notion Supported Okta Supported Opal Security Supported OpenText Aviator Not Supported OpenText Aviator Platform Not Supported OpenText Aviator Studio Not Supported OpenText DevOps Aviator Not Supported OpenText Experience Aviator Not Supported Slack Supported Workday HCM Supported Show More Integrations View All 16 Integrations	Integrations Addigy Not Supported Coda Not Supported Confluence Not Supported Fleet Not Supported Freshservice Not Supported Iru Not Supported Jamf Now Not Supported Jira Not Supported Linear Not Supported Microsoft Teams Not Supported Notion Not Supported Okta Not Supported Opal Security Not Supported OpenText Aviator Supported OpenText Aviator Platform Supported OpenText Aviator Studio Supported OpenText DevOps Aviator Supported OpenText Experience Aviator Supported Slack Not Supported Workday HCM Not Supported Show More Integrations View All 5 Integrations
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