Console vs. Ivanti ITSM Comparison


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Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. 118 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. 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About Console is an AI-native ITSM and agent platform that centralizes employee requests, automates repetitive workflows, and executes tasks across a company’s existing tools. Employees submit requests through channels like Slack, Teams or Google chat, which flow into a unified inbox where they are categorized, routed, and prioritized. From there, Console uses knowledge base content to answer common questions and playbooks to take action on requests, including multi-step workflows with approvals and integrations into systems like identity providers and SaaS apps. Rather than just tracking tickets, Console is designed to resolve them end-to-end by combining request intake, automation, and execution in a single system.	About Ivanti ITSM is an IT service management platform designed to help organizations automate service delivery, manage IT support operations, and improve employee experiences. The software provides incident and ticket management, intelligent ticket classification, automated routing, knowledge management, self-service portals, and configurable service workflows. Embedded AI capabilities include ticket summarization, knowledge article generation, real-time translation, writing assistance, and natural-language dashboard creation. No-code tools allow administrators to customize workflows and user interfaces through drag-and-drop configuration without extensive development resources. Ivanti ITSM supports 14 ITIL 4-certified practices and offers more than 1,000 connectors for integrating service management with other enterprise systems.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience IT, HR, and Legal professionals	Audience Enterprise IT departments, IT service desks, IT operations teams, service delivery managers, ITSM administrators, and organizations seeking to automate support workflows, improve employee self-service, and extend service management capabilities across business departments
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 4.0 / 5 features 5.0 / 5 design 5.0 / 5 support 3.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros The Ivanti Service Manager (formerly HEAT IT Service Management) has been around for over 2 decades and is feature rich with workflows, automation, and integrations including ITIL best practices for Incident/Change/Problem Management, Service Requests, CMDB, Project Management and with the Ivanti Asset Manager module now much improved Product Catalog for Hardware and Software Asset Management, with procurement workflows for Purchase Orders, Invoices, Asset Scanning, and more. Cons Steep Learning Curve. Ivanti Professional Services and Ivanti Business Partners come at a premium price tag. It takes a seasoned consultant with over 15 years experience to really get you to the next level at a fraction of the cost of Ivanti & Business Partners.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Console Founded: 2023 www.console.com	Company Information Ivanti Founded: 2017 United States www.ivanti.com/products/itsm
Alternatives SysAid SysAid Technologies	Alternatives EcholoN mIT solutions GmbH
Serval	Harmony
Atera	EV Service Manager EasyVista
HCL BigFix Service Management HCLSoftware	ManageEngine ServiceDesk Plus ManageEngine
Rezolve.ai View All	OXARI Infonet Projekt SA View All
Categories AI IT Agents Supported AI-Powered ITSM Tools Supported ITSM Supported	Categories AI-Powered ITSM Tools Supported IT Asset Management Supported IT Service Supported ITSM Supported

Integrations Coda Supported Confluence Supported HiBob Supported Iru Supported Ivanti Not Supported Ivanti Autonomous Endpoint Management Not Supported Ivanti Connect Secure Not Supported Jamf Now Supported Jira Supported Linear Supported Microsoft Teams Supported Notion Supported Okta Supported Opal Security Supported Slack Supported Workday HCM Supported Show More Integrations View All 16 Integrations	Integrations Coda Not Supported Confluence Not Supported HiBob Not Supported Iru Not Supported Ivanti Supported Ivanti Autonomous Endpoint Management Supported Ivanti Connect Secure Supported Jamf Now Not Supported Jira Not Supported Linear Not Supported Microsoft Teams Not Supported Notion Not Supported Okta Not Supported Opal Security Not Supported Slack Not Supported Workday HCM Not Supported Show More Integrations View All 10 Integrations
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