Audience
Enterprises in search of a tool to automate their ticketing operations
About Unthread
Unthread automatically tracks conversations as tickets and uses AI to prioritize, assign, and resolve instantly. All new conversations are automatically tracked as tickets with assignments & alerts. Measure and improve your response times with assignment logic and clear escalation paths. Link your Slack conversations with your task managers, CRM, HRIS, marketing tools, and more. While customers reach out in Slack, your team members have a powerful back-office ticketing tool to navigate the queue, kick off automation, and seamlessly hand off between human and AI responses. Not all messages are created equal. Prioritize important tickets, easily loop in colleagues, and escalate to reach your SLA targets. Automatically categorize incoming ticket types. Analyze response and resolution time per category. Learn where your documentation is missing or out of date. Unthread is an omni-channel inbox that aggregates tickets and data across any source that your customers use.
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Pricing
Starting Price:
$50 per month
Free Trial:
Free Trial available.
Company Information
Unthread
United States
unthread.io
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
24/7 Live Support
Online
Unthread Frequently Asked Questions
Q: What kinds of users and organization types does Unthread work with?
Unthread works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Unthread support in their product?
Unthread supports these languages: English.
Q: What kind of support options does Unthread offer?
Unthread offers support via 24/7 live support and online.
Q: What other applications or services does Unthread integrate with?
Unthread integrates with: Asana, HubSpot CRM, HubSpot Customer Platform, Jira, Notion, Okta, Salesforce, Slack, and Zapier.
Q: Does Unthread have an API?
Yes, Unthread has an API.
Q: What type of training does Unthread provide?
Unthread provides training in the form of documentation and live online.
Q: Does Unthread offer a free trial?
Yes, Unthread offers a free trial.
Q: How much does Unthread cost?
Pricing for Unthread starts at $50 per month.
