Audience

MSP service desk managers who need an AI L1 technician to triage tickets, automate workflows, handle calls, and close routine support loops

About Neo Agent

Neo Agent is an AI technician for managed service providers, built to work alongside the team inside the PSA. It reads the ticket, checks similar tickets, playbooks, and documentation, makes the call, runs the fix, and closes the loop. Neo is designed as a new kind of automation for MSPs: not a bigger rulebook, not fragile scripts, and not legacy RPA that requires constant mapping maintenance. Instead, it acts like a human L1 technician that joins the service desk, helping speed up ticket resolution, automate PSA and RMM workflows, and keep communications on-brand and consistent. Neo can analyze tickets, communicate with users, take action on behalf of the team, and execute workflows that are triggered or scheduled for repetitive tasks such as ticket triage, dispatching, and routine manual work. It integrates with PSA systems, RMM tools, documentation systems, marketplaces, Microsoft 365, and Azure to automate ticket management, synchronize client data, and more.

Pricing

Starting Price:
$1,300 per month
Free Trial:
Free Trial available.

Integrations

API:
Yes, Neo Agent offers API access

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
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Company Information

Neo Agent
Founded: 2023
United Kingdom
www.neoagent.io

Videos and Screen Captures

Neo Agent Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
24/7 Live Support
Online

Neo Agent Frequently Asked Questions

Q: What kinds of users and organization types does Neo Agent work with?
Q: What languages does Neo Agent support in their product?
Q: What kind of support options does Neo Agent offer?
Q: What other applications or services does Neo Agent integrate with?
Q: Does Neo Agent have an API?
Q: What type of training does Neo Agent provide?
Q: Does Neo Agent offer a free trial?
Q: How much does Neo Agent cost?

Neo Agent Product Features

MSP

Remote Access
Live Chat
Billing & Invoicing
Patch Management
Remote Systems Monitoring
Dashboard
Issue Management
Scheduling
Backup Management
Help Desk
Project Management
CRM
Privileged Access Management (PAM)